Service has been successfully restored. Please contact our support team if you are experiencing any continued issues.
Posted Nov 12, 2022 - 20:06 EST
Update
Replacement parts are estimated to arrive by 1PM EST. We will continue to post updates as they become available.
Posted Nov 12, 2022 - 10:32 EST
Identified
We have determined that field equipment was affected by the recent weather events and require replacement. Technicians are currently en route with the necessary parts and we will continue to post updates as they become available.
Posted Nov 12, 2022 - 09:39 EST
Update
Our engineers are currently en-route to investigate the problem further; thank you for your patience.
Posted Nov 12, 2022 - 03:32 EST
Investigating
We are currently investigating an outage affecting a number of our customers in the Cascadia and Fontana communities. We will post further updates once available, thank you for your patience.
Posted Nov 12, 2022 - 01:12 EST
This incident affected: Virginia (Charlottesville, VA).