The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.
Any customer still offline can restart their router to bring the connection back.
Posted Nov 13, 2026 - 16:57 EST
Monitoring
Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Nov 13, 2026 - 14:12 EST
Update
Thank you for your patience. The source of the damage has been located and a repair plan is ready. Repairs will begin immediately once supplies arrive. Estimated resolution is 4:30 PM and further updates will follow.
Posted Nov 13, 2026 - 11:38 EST
Investigating
Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Nov 13, 2026 - 10:06 EST
This incident affected: North Carolina (Wake Forest, NC).