Resolved -
This incident has been resolved.
Feb 12, 20:34 EST
Monitoring -
A fix has been implemented for the power issues and we are monitoring the results. Thank you for your patience.
Feb 12, 18:08 EST
Update -
As of 2 p.m. PT - our Ting Internet engineers are still working to resolve the issue. Thank you for your continued patience
Feb 12, 17:03 EST
Identified -
as of 11am PT - Ting technicians are working with Heather Village electricians to restore power to Ting equipment fully after further issues were uncovered. Once resolved, service will be restored.
Feb 12, 14:12 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 12, 13:13 EST
Update -
as of 9am PT - Ting technicians are working with Heather Village electricians to restore power to Ting equipment. Once resolved, service will be restored.
Feb 12, 12:10 EST
Update -
as of 7am PT - Ting Internet technicians will be working with SCE and Heather Village representatives to resolve a power issue to the Ting equipment after the SCE maintenance. We will post further information as soon as possible.
Feb 12, 10:09 EST
Update -
We are experiencing lingering equipment downtime following the power outage and are currently awaiting confirmation from utility providers for full restoration
Feb 11, 21:10 EST
Update -
We have received news that everything is still on the timetable to be completed 6 PM PST.
We will update the ticket if anything comes up.
Thank you for your patience.
Feb 11, 20:51 EST
Update -
We have received news that everything is still on the timetable to be completed 6 PM PST.
We will update the ticket if anything comes up.
Thank you for your patience.
Feb 11, 18:22 EST
Update -
We are currently waiting for the work with electrical to be completed. They have reported that the work being done will continue to 6 PM PST.
We will continue to monitor the electrical upgrade by SCE. We will update as more information becomes available.
Thank you for your patience.
Feb 11, 15:58 EST
Identified -
Electrical power has been shut off to parts of the Culver City (Heather Village) area by SCE while equipment upgrades are being done. Estimated power restoration by SCE is 6:00PM PT.
Feb 11, 13:09 EST
Investigating -
Ting Internet engineers are investigating reports of an outage impacting service for some customers at Heather Village in Culver City, CA. We will post further information and next steps here as soon as it becomes available.
Feb 11, 12:49 EST