All Systems Operational

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Arizona Operational
90 days ago
99.93 % uptime
Today
Tucson Operational
90 days ago
99.93 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
99.15 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Operational
90 days ago
100.0 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Colorado Springs, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Virginia Operational
90 days ago
99.9 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
99.9 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Tuesday February 27th through Thursday February 29th from Midnight to 6:00AM ET we're planning scheduled maintenance on the Ting Internet network in Westminster, MD to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 11:58 EST
On Tuesday February 27th through Thursday February 29th from Midnight to 6:00AM ET we're planning scheduled maintenance on the Ting Internet network in Westminster, MD to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 11:59 EST
On Tuesday February 27th through Thursday February 29th from Midnight to 6:00AM ET we're planning scheduled maintenance on the Ting Internet network in Westminster, MD to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 11:59 EST
On Thursday February 29th, Friday March 1st and Monday March 4th from Midnight to 6:00AM PT we're planning scheduled maintenance on the Ting Internet network in Sandpoint, ID to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:04 EST
On Thursday February 29th, Friday March 1st and Monday March 4th from Midnight to 6:00AM PT we're planning scheduled maintenance on the Ting Internet network in Sandpoint, ID to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:05 EST
On Thursday February 29th, Friday March 1st and Monday March 4th from Midnight to 6:00AM PT we're planning scheduled maintenance on the Ting Internet network in Sandpoint, ID to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:05 EST
On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:11 EST
On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:11 EST
On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:12 EST
On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:13 EST
On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Posted on Feb 21, 2024 - 18:14 EST
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 11:35 EST
Monitoring - A fix has been implemented and Ting.com is accessible. Our engineers will continue to monitor to ensure no further issues occur. Thank you for your patience in this matter.
Feb 23, 10:23 EST
Update - Our engineering team has been engaged and are continuing to investigate the cause of the issue.
Feb 23, 09:34 EST
Investigating - We are currently investigating an issue with our website Ting.com. At this time users are not able to access the website or login to their accounts.
Feb 23, 08:29 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 09:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:00 EST
Scheduled - Please be advised that we will be performing scheduled maintenance on our Simply Bits / Ting Internet network that will affect customers located in San Manuel, AZ. The maintenance window is as follows:
Monday 02-19-24 beginning 9am through approx 4pm (TUCSON MOUNTAN TIME). The impact of this maintenance will result in intermittent Outages during this time frame. Once maintenance has been completed, your service will be automatically restored. We apologize for any inconvenience this may cause, but, we sincerely appreciate your patience as we work to improve our Simply Bits - Ting Infrastructure.

Feb 5, 14:20 EST
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:00 EST
Scheduled - On Thursday February 22nd from Midnight to 6AM MT one of our telecom partners will carry out internal maintenance within its network that carries Ting and Cedar Network traffic. The nature of this work is to perform a fiber maintenance activity and is required in order to proactively avoid unplanned outages.

During this maintenance window customers may experience a service disruption projected to be under 30 minutes, after which service will be automatically restored.

Feb 16, 13:11 EST
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 15:55 EST
Identified - We have identified an issue causing service interruptions for DSL customers north of Bayfield CO. The fix for this involves restarting a piece of equipment, which will lead to a full service interruption for about 10 minutes within the next hour. Services will recover automatically once maintenance has been completed.
Feb 21, 10:27 EST
Feb 20, 2024
Resolved - We have completed repairs in the downtown area affected by the damage. If you are experiencing any issues at this time, please contact us at 1- 844-846-4994 for assistance.

Once again, we appreciate your patience in dealing with this unprecedented outage.

Feb 20, 10:35 EST
Update - If you are reaching out with regards to the outage to see if you are still impacted. Please power cycle both your router and Ting equipment before reaching out as your service may be up and running but need a quick restart.

Ting Internet engineers continue to work on a few remaining issues, the majority of customers impacted by this issue should now have service restored. If you are still experiencing issues due to this outage, please contact us at 1- 844-846-4994 so we can troubleshoot with you and help prioritize any remaining repairs that may be needed in the field. Once again, we appreciate your patience in dealing with this unprecedented outage.

Feb 15, 18:46 EST
Update - While Ting Internet engineers continue to work on a few remaining issues, the majority of customers impacted by this issue should now have service restored. If you are still experiencing issues due to this outage, please contact us at 1- 844-846-4994 so we can troubleshoot with you and help prioritize any remaining repairs that may be needed in the field. Once again, we appreciate your patience in dealing with this unprecedented outage.
Feb 15, 14:46 EST
Update - Ting Internet engineers continue to work at restoring service to the affected customers in the Court Sq area. Our latest update from the field is that we can expect full restoration of service within 12 to 48 hours. We apologize for the delay as our crews work through this unprecedented outage.
Feb 15, 11:02 EST
Update - Ting Engineers have worked throughout the day to re-splice and repair extensive damage to overhead lines. The majority of services that were offline previously are back online now, but due to the breadth of the damage we still have multiple homes down as of the end of the day today. Splicing work will continue, and further updates will be posted here until the work is complete. We appreciate your patience as our crews work through this unprecedented outage.
Feb 14, 22:27 EST
Update - Our field teams continue their work to restore service to the affected customers in the downtown core. Due to unexpected complications, the work is taking longer than expected. We expect to see customers coming up one at a time over the next few hours as their fiber strands are replaced and respliced. We have multiple splicing teams on site working as quickly as possible. Thanks for your patience.
Feb 14, 12:19 EST
Update - Ting Internet engineers continue to work tirelessly with our contractors to install and splice the new cables needed to connect the splice enclosures. Our field crew were deployed at about 6 AM EST to continue working on splicing the fiber as restoring the power by Dominion repair crew took longer than expected to finish.

We currently do not have an ETA now for full restoration of service for the customers affected by this outage, but we have people on-site working diligently on the issue. We will continue to provide further updates as information becomes available. Thanks for your patience.

Feb 14, 08:33 EST
Update - Dominion Energy continues to work on replacing and repairing the extensive damage to the poles and infrastructure in the area. Dominion's current estimate for when they will complete work on the electrical infrastructure and allow Ting access to the poles is 11PM ET.

Ting Internet engineers are on site and continue to work on splicing replacement fibers and preparing to reconnect the fiber to the poles as soon as Dominion completes their electrical work.

For customers still impacted by the outage, we expect service restoration to begin after Midnight with a full recovery projected by 6AM on February 14th.

We will provide further updates as information becomes available. Thanks for your patience.

Feb 13, 17:51 EST
Update - Ting engineers are repairing the damaged fiber lines as they can at this time. Due to the high level of damage and electrical repair still underway by Dominion, we expect it to be a number of hours until full service restoration.

Ting has all available technicians on site and WVIR TV was on the scene today reporting on the repair underway.

https://www.29news.com/2024/02/13/crews-working-restore-internet-following-crash-court-square/

Feb 13, 13:24 EST
Update - Ting engineers are on site and are repairing damaged fibers at this time. Work continues steadily and a number of customers already have service restored. We are working as quickly as possible to complete repairs to customers still impacted. Thank you for your patience.
Feb 13, 11:25 EST
Update - Ting engineers are on site but unable to begin repairs until the pole is cleared by Dominion. Once utility power has returned to the downtown core we expect some but not full recovery, which will come with repair to the damaged fibers. We have no estimated time of repair as of now, and we may not be able to fully assess damage until the morning.

We currently have no ETA as we are waiting on the Dominion repair crew to repair the fallen power pole and restore power before we begin repairs on the damaged fiber. We apologize for the inconvenience, and we will continue to post further updates as information becomes available.

Feb 13, 08:23 EST
Identified - We are seeing a major outage affecting the majority of Charlottesville. A utility pole strike has cut power to the downtown core and damaged fiber leading to much of the city. Ting engineers are on site but unable to begin repairs until the pole is cleared by Dominion. Once utility power has returned to the downtown core we expect some but not full recovery, which will come with repair to the damaged fibers. We have no estimated time of repair as of now, and we may not be able to fully assess damage until the morning.
Feb 12, 21:48 EST
Investigating - Ting Internet engineers are investigating reports of a service outage for some Ting Internet customers in Charlottesville, VA. We will post further information once it is available.
Feb 12, 20:45 EST
Feb 19, 2024
Resolved - This incident has been resolved.
Feb 19, 08:03 EST
Monitoring - As we continue to monitor the situation, we see the majority of the customers who were affected by the outage now back online. If, however, you are still encountering any issues, please do not hesitate to contact us at +1 844-846-4994 so we can proceed with individual troubleshooting.
Feb 16, 08:33 EST
Investigating - We are currently investigating an issue affecting customers in Eagles Landing Properties that has caused some customers to lose internet access. We have engaged our engineering team to further identify the issue.
Feb 15, 08:20 EST
Feb 18, 2024

No incidents reported.

Feb 17, 2024
Resolved - This issue is resolved.
Feb 17, 15:32 EST
Monitoring - Power has been restored and all customers should be up and running. Please power cycle your equipment if still offline.
Feb 17, 12:14 EST
Identified - Minor power outage in Charlottesville on Cabell Ave affecting less than 10 customers. Power company is on scene for repairs. No ETA at this time.
Feb 17, 09:55 EST
Feb 16, 2024
Feb 15, 2024
Feb 14, 2024
Resolved - All lingering issues as a result of the extended maintenance for Redfields, Eagles Landing, and surrounding areas has been resolved. Thanks for your patience while we finalized the last few issues. If you're in the area and still having trouble with your internet connection, please reach out to us at https://legacy.ting.com/support at your convenience. Have a great day!
Feb 14, 11:11 EST
Identified - A subset of customers in the Redfields, Eagles Landing, and surrounding areas are still impacted by an extended maintenance window that concluded at 9:00 AM EST. Ting engineers are working hard to complete the outstanding work and hope to be finished as soon as possible.
Feb 14, 09:05 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 09:00 EST
Update - Scheduled maintenance for Redfields, Eagles Landing, and surrounding areas is being extended by two hours while we continue to work on the network. The new estimated end time of the maintenance window is 9:00 AM EST. Thank you for your patience.
Feb 14, 06:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 23:00 EST
Scheduled - On February 13th from 11:00 PM until 7:00 AM February 14th, Ting Internet engineers will perform maintenance on our network. The maintenance will impact customers in Redfields, Eagles Landing, and the surrounding areas, and those customers will be contacted directly with notification of the maintenance. During the maintenance window, impacted customers will experience an interruption in service for some or all of the maintenance window, after which service will be restored automatically. We'll be working hard to ensure the downtime is as minimal as possible.
Feb 6, 10:16 EST
Completed - The scheduled maintenance has been completed.
Feb 14, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 02:00 EST
Scheduled - On Wednesday February 14th from 2:00AM to 3:00AM ET Ting Internet engineers will perform scheduled maintenance on parts of the Ting Internet network in the Locust Grove neighborhood of Charlottesville, VA.

During this maintenance window customers can expect a service disruption after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Feb 13, 12:18 EST
Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 02:00 EST
Scheduled - On Monday February 12th from 11:00PM to 06:00AM PT we're planning scheduled maintenance on parts of the Ting Internet network in conjunction with a City of Encinitas project.

Customers who are expected to be part of this maintenance will be contacted directly.

Affected customers may experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Jan 30, 19:16 EST
Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 EST
Scheduled - On Monday February 12th from 10:00PM to 11:00PM ET Ting Internet engineers will perform routine maintenance on parts of the Ting network in Charlottesville, VA.

No impact to Ting Internet service is expected during this maintenance window.

Feb 8, 17:46 EST
Resolved - This incident has been resolved.
Feb 12, 19:04 EST
Monitoring - A fix has been implemented to restore service and we are monitoring to ensure it fully resolves the issue. Thank you for your patience.
Feb 12, 18:36 EST
Identified - Ting Internet engineers are on site and troubleshooting a fix at this time. We will post further information as soon as its available.
Feb 12, 18:10 EST
Investigating - Ting Internet engineers are investigating reports of a service outage for some Ting Internet & Cedar Networks customers in Durango, CO. We will post further information once it is available.
Feb 12, 17:22 EST
Resolved - This incident has been resolved.
Feb 12, 18:12 EST
Monitoring - Ting Internet engineers have restored service for affected customers and we are monitoring to ensure there are no further issues. Thank you for your patience.
Feb 12, 14:40 EST
Investigating - Ting Internet field engineers are being dispatched to investigate a small outage affecting some customers in Culver City, CA. We will provide further information once we have an update on severity and time to repair.
Feb 12, 13:05 EST
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.