All Systems Operational

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We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

California Operational
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Colorado Operational
90 days ago
100.0 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
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De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
Greater Sandpoint, ID Operational
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Virginia Operational
Charlottesville, VA Operational
Customer Support Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On May 24th to May 27th from Midnight to 06:00 EDT we're planning some scheduled maintenance on the Ting Internet network in Holly Springs to consolidate connections and improve capacity.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers may experience a service disruption on one evening during the maintenance window, after which their service will be automatically restored.

Posted on May 10, 15:34 EDT
On May 24th to May 27th from Midnight to 06:00 EDT we're planning some scheduled maintenance on the Ting Internet network in Holly Springs to consolidate connections and improve capacity.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers may experience a service disruption on one evening during the maintenance window, after which their service will be automatically restored.

Posted on May 10, 15:35 EDT
On May 24th to May 27th from Midnight to 06:00 EDT we're planning some scheduled maintenance on the Ting Internet network in Holly Springs to consolidate connections and improve capacity.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers may experience a service disruption on one evening during the maintenance window, after which their service will be automatically restored.

Posted on May 10, 15:35 EDT
On May 24th to May 27th from Midnight to 06:00 EDT we're planning some scheduled maintenance on the Ting Internet network in Holly Springs to consolidate connections and improve capacity.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers may experience a service disruption on one evening during the maintenance window, after which their service will be automatically restored.

Posted on May 10, 15:36 EDT
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022
Resolved - This incident has been resolved.
May 16, 19:38 EDT
Investigating - We are currently investigating a damaged fiber in the vicinity of Blenheim Ave. Fiber technicians are currently en route to investigate the issue. Thank you for your patience.
May 16, 12:07 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 EDT
Scheduled - On Thursday May 12th from 11:00 PM to 05:00 AM PDT we're planning some scheduled maintenance on the Ting Internet network in the Turfwood HOA area of Solana Beach to proactively improve light transmission after some weak signals were detected.
May 11, 17:19 EDT
May 12, 2022

No incidents reported.

May 11, 2022
Resolved - Our team has resolved the power issue on site, and all customers are showing back online at this time. Thanks for your patience.
May 11, 11:56 EDT
Identified - Ting Internet technicians are arriving on site to resolve the issue at 1029 Wertland this morning. We will post further updates shortly when more information is available.
May 11, 10:05 EDT
Investigating - Ting Internet engineers are working to investigate the source of a localized outage in the 1029 Wertland St MDU in Charlottesville, VA We will provide further information as soon as it becomes available.
May 10, 19:33 EDT
May 10, 2022
Resolved - Ting Internet engineers were able to locate a broken piece of our infrastructure in the neighbourhood on Sunday May 8th. Once it was repaired we were able to restore service to our customers. We have been monitoring these customers closely and have had no further incidents. Thank you for your patience while we worked to resolve the issue.
May 10, 15:43 EDT
Update - We are continuing to work on a fix for this issue today. Your service might be temporarily restored but we do not have ETA for a permanent fix yet
May 8, 14:29 EDT
Identified - An issue affecting multiple customers has been identified in the Carrsbrook neighborhood in Charlottesville. Technicians are currently en route to resolve this issue
May 7, 10:22 EDT
May 9, 2022

No incidents reported.

May 8, 2022
May 7, 2022
May 6, 2022

No incidents reported.

May 5, 2022
Resolved - This incident has been resolved.
May 5, 14:48 EDT
Monitoring - All affected customers should be back online. Please contact our support team if you are encountering any further issues.
May 5, 14:01 EDT
Update - Technicians have successfully replaced the affected equipment and working to restore service to the affected customers.
May 5, 12:10 EDT
Identified - Network technicians are currently on site and investigating.
May 5, 11:39 EDT
Investigating - We are currently investigating an issue affecting a segment of customers in the New Belvedere area. Our network technicians are currently en route to investigate.
May 5, 11:30 EDT
Resolved - This incident has been resolved.
May 5, 14:01 EDT
Monitoring - We have identified the problematic component causing the issue and have replaced it. We're keeping a close eye on things now to ensure continued stability.
May 5, 09:57 EDT
Investigating - We are investigating a situation where about a dozen customers in the Avocet neighborhood (around Rex Rd and Fauvette Ln) are offline, or their internet is unstable this morning. Ting's field staff are heading on-site to look for the potential cause.
May 5, 09:27 EDT
May 4, 2022
Resolved - Things have remained stable since the repair. We are always available 24/7 at 1-844-846-4994 should you have questions or concerns, thank you.
May 4, 15:26 EDT
Monitoring - Our technician has repaired the issue and we are seeing connectivity restore for affected Aspen customers.

Our team will continue to monitor this to ensure things are stable. Thank you for your patience while we got this looked into! Call us at 1-844-846-4994 if you need any assistance. We're open 24/7.

May 3, 12:11 EDT
Identified - Field Operations determined that this issue is caused by a piece of failing network equipment. Technicians are currently en route and are expected to arrive very soon
May 3, 10:37 EDT
Investigating - We are currently investigating an issue affecting a number of fiber customers in the Aspen area.
May 3, 09:35 EDT
Resolved - Full redundancy was restored yesterday and there was no impact to our network as a whole. We are always available 24/7 at 1-844-846-4994 should you have questions or concerns, thank you.
May 4, 14:54 EDT
Identified - There is a fiber cut in another state that connects Charlottesville's fiber network to the internet at large. With the redundancies we have in place, we expect any impact to our service to be minimal. Ting's network engineers have diverted traffic but you may see slightly increased or inconsistent latency this evening as a result of this incident. We will post further updates if our monitoring shows an increasing impact.
May 3, 14:19 EDT
May 3, 2022