Ting.com – Customer Account Login Issue
Identified - Ting backend engineers have successfully duplicated the problem and are working on a resolution. No specific ETR at this time but work is in progress at a high priority.
Aug 21, 2026 - 11:01 EDT
Investigating - We are aware of an issue that is causing an error '403' which prevents some customers from accessing their online accounts on ting.com. Our team is currently investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Aug 20, 2026 - 16:11 EDT
Ting Internet - Charlottesville, VA - Partial Outage
Identified - The cause of this outage has been identified and repairs are proceeding. ETR is around 2 hours, ~1 PM eastern time.
Aug 21, 2026 - 11:00 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting service for some customers on MCELROY DR in Charlottesville, Va. We will post further information and next steps here as soon as it becomes available.
Aug 20, 2026 - 20:10 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.72 % uptime
Today
Tucson Operational
90 days ago
98.13 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
99.4 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
99.95 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
98.35 % uptime
Today
California Operational
90 days ago
99.92 % uptime
Today
Culver City, CA Operational
90 days ago
99.98 % uptime
Today
Encinitas, CA Operational
90 days ago
100.0 % uptime
Today
Fullerton, CA Operational
90 days ago
100.0 % uptime
Today
Solana Beach, CA Operational
90 days ago
100.0 % uptime
Today
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Laguna Woods Village Operational
90 days ago
99.57 % uptime
Today
Colorado Operational
90 days ago
99.93 % uptime
Today
Aspen, CO Operational
90 days ago
100.0 % uptime
Today
Basalt, CO Operational
90 days ago
100.0 % uptime
Today
Bayfield, CO Operational
90 days ago
100.0 % uptime
Today
Carbondale, CO Operational
90 days ago
100.0 % uptime
Today
Centennial, CO Operational
90 days ago
99.01 % uptime
Today
Colorado Springs, CO Operational
90 days ago
99.84 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
100.0 % uptime
Today
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Durango, CO Operational
90 days ago
100.0 % uptime
Today
Glenwood Springs, CO Operational
90 days ago
99.94 % uptime
Today
Greenwood Village, CO Operational
90 days ago
99.98 % uptime
Today
Grand Junction, CO Operational
90 days ago
100.0 % uptime
Today
New Castle, CO Operational
90 days ago
100.0 % uptime
Today
Parachute, CO Operational
90 days ago
100.0 % uptime
Today
Rifle, CO Operational
90 days ago
100.0 % uptime
Today
Silt, CO Operational
90 days ago
100.0 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Thornton, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Operational
90 days ago
100.0 % uptime
Today
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
90 days ago
99.99 % uptime
Today
Westminster, MD Operational
90 days ago
99.99 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.56 % uptime
Today
Angiers, NC Operational
90 days ago
99.9 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
99.68 % uptime
Today
Holly Springs, NC Operational
90 days ago
98.34 % uptime
Today
Rolesville, NC Operational
90 days ago
99.9 % uptime
Today
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.52 % uptime
Today
Tennessee Operational
90 days ago
94.76 % uptime
Today
Memphis Operational
90 days ago
94.76 % uptime
Today
Virginia Partial Outage
90 days ago
98.16 % uptime
Today
Charlottesville, VA Partial Outage
90 days ago
96.35 % uptime
Today
Alexandria, VA Operational
90 days ago
99.97 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Degraded Performance
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 21, 2026

Unresolved incidents: Ting Internet - Charlottesville, VA - Partial Outage, Ting.com – Customer Account Login Issue.

Aug 20, 2026

SimplyBits - Fax Services
Resolved - We learned that our network partner resolved this overnight. All fax services should be up and running, but if you are encountering any issues, please feel free to contact Support!
Aug 20, 11:14 EDT
Identified - We have discovered an issue with our Fax PRI, which we have reached out to our network partner to help resolve. Our engineering team has tried to re-route fax services in hopes of restoring it while we wait on the fix, but this may not have restored it fully.
Aug 20, 11:08 EDT

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Ting Internet - Angier NC - Partial Outage
Resolved - This incident has been resolved.
Aug 18, 20:37 EDT
Update - This issue has been resolved if your service is still offline please reboot your equipment. If rebooting your equipment does not resolve the issue please call support at 1-844-846-4994, thank you
Aug 18, 20:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 19:26 EDT
Identified - A third-party relocation project accidentally damaged an underground pipe and a water line. Restoration efforts are on hold until the water utility company completes their repairs. There is currently no ETA for full restoration. Thank you for your patience.
Aug 18, 14:38 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting service for a small number of customers in Angier NC. We will post further information and next steps here as soon as it becomes available.
Aug 18, 14:02 EDT
SimplyBits - Fax Services
Resolved - This incident has been resolved.
Aug 18, 15:08 EDT
Monitoring - Our network partner has informed us that the fax PRI circuit has been repaired. All fax services should be restored but we are monitoring for any additional issues from affected customers.
Aug 18, 10:53 EDT
Identified - We have discovered an issue with our Fax PRI, which we have reached out to our network partner to help resolve. Our engineering team has tried to re-route fax services in hopes of restoring it while we wait on the fix, but this may not have restored it fully.

A couple customers we have reached out to mentioned improvement since routing it away from the affected PRI. Please try any failed faxes again if you are encountering problems with fax.
Aug 17, 18:56 EDT
Culver City Ca small outage
Resolved - This incident has been resolved.
Aug 18, 11:13 EDT
Monitoring - All addresses have been restored at this time.
Aug 17, 17:10 EDT
Investigating - We're seeing a small number of customers down in Culver City. Our techs will be in route soon and we will update when we have more.
Aug 17, 16:59 EDT

Aug 17, 2026

SimplyBits - Issues With Connecting to Websites
Resolved - This incident has been resolved.
Aug 17, 10:50 EDT
Monitoring - Our engineering team has implemented a fix that has resolved the issue. We have bypassed the normal link for our PNAP while it continues being worked on by our network partner but we are still monitoring for any other issues that may arise.
Aug 13, 15:31 EDT
Investigating - We are currently investigating an issue with our PNAP in Phoenix, AZ which has caused problems with customers trying to connect to certain websites. Our engineering team is working to resolve this as soon as possible. Thank you for your patience!
Aug 13, 13:56 EDT

Aug 16, 2026

Ting Internet - Charlottesville, VA - Partial Outage
Resolved - This incident has been resolved.
Aug 16, 08:51 EDT
Update - Due to the heavy storms yesterday many customers are still offline. Many are due to power issues not yet resolved, and some are due to damaged lines. Our team is investigating the area to find any damage that we can repair. Some may take longer than others as we may need to work in conjunction with the power company. We appreciate your patience.
Aug 15, 09:40 EDT
Identified - Ting Internet engineers are investigating an outage impacting service for some customers in Charlottesville, VA due to thunder storms and power outages in the area currently.
Aug 14, 18:09 EDT

Aug 15, 2026

Aug 14, 2026

Ting Internet - Roaring Fork area, CO - Service disruption
Resolved - This incident has been resolved.
Aug 14, 11:22 EDT
Update - After initial attempts to resolve this issue for customers in the Roaring Fork area were not successful, our leased line providers will perform emergency maintenance tonight starting at 11:00PM until 1AM MT.

Thank you for your patience.
Aug 13, 18:07 EDT
Update - We are continuing to work on a fix for this issue.
Aug 13, 16:09 EDT
Identified - Ting Internet engineers are investigating reports of an service degradation impacting service for some customers in the Roaring Fork area of Colorado. Ting Network Operations is working with our leased line providers to resolve. We will post further information and next steps here as soon as it becomes available.
Aug 13, 16:06 EDT
Partial outage in Alexandria, VA
Resolved - This incident has been resolved.
Aug 14, 10:52 EDT
Monitoring - Ting Internet technicians have found and resolved a fiber issue, and we are seeing full service restoration for customers in Alexandria.
Aug 14, 10:36 EDT
Update - Technicians are arriving on-site to investigate the cause of the issue. There is no ETR at this time.
Aug 14, 09:41 EDT
Investigating - Ting Internet staff are investigating reports of a small outage affecting a few streets in Alexandria, VA. We will post further information and next steps here as soon as it becomes available. Thank you for your patience.
Aug 14, 08:28 EDT
Ting Internet - Roaring Fork area, CO - Emergency maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 02:00 EDT
Scheduled - To resolve a degraded performance issue impacting Ting customers in the Roaring Fork, CO area, our leased line providers are planning emergency maintenance this evening.

The maintenance window will be from 11:00PM to 1:00AM MT, with an expected service impact of approximately 30 minutes.

During the maintenance window, Ting Internet services for some customers may be briefly disrupted and then service will be automatically restored by the completion of the maintenance window.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Aug 13, 18:13 EDT

Aug 13, 2026

SimplyBits - Some Customers in Marana, AZ Unable To Connect To Internet
Resolved - Our engineering team was able to pinpoint the cause of the issue and resolve it, all affected customers on this sector should now be able to connect to the internet. If there are still any issues, please perform a restart of your router or call our support line if you are still unable to connect afterwards. Thank you!
Aug 13, 23:59 EDT
Investigating - We have noticed an issue with some customers in Marana, AZ off of our Triangle Y tower being unable to connect to the internet. All equipment is online so we are investigating why traffic isn't passing to the 8 customers affected.
Aug 13, 23:28 EDT

Aug 12, 2026

Small outage in Fuquay-Varina, NC
Resolved - This incident has been resolved.
Aug 12, 08:44 EDT
Monitoring - Primary fiber repairs are now complete, and service has been restored for most affected customers. If your connection is still down, please note that crews will return tomorrow morning to resolve the remaining isolated issues. Thank you for your patience.
Aug 11, 23:14 EDT
Update - Splicing repairs are now underway. ETR remains 11:00 PM thank you
Aug 11, 20:21 EDT
Update - The field team has arrived on-site and is beginning excavation to access the damaged fiber cable. Estimated Time of Restoration (ETR) remains 11:00 PM. Thank for your patience as we work to resolve the issue.
Aug 11, 18:45 EDT
Update - The repair is going to take more time then originally thought. Current ETA for restoration is approx 11PM EST
Aug 11, 12:58 EDT
Identified - We have located the damage fiber and are preparing to complete the repair and get the small group back online.

Thank you for your patience as we work towards resolving this as quickly as possible.
Aug 11, 12:32 EDT
Investigating - We are currently investigating a small group of customers that appear to be offline.

Thank you for your patience as we investigate the cause. Stand by for more information.
Aug 11, 11:01 EDT

Aug 11, 2026

Small outage in Holly Springs
Resolved - This incident has been resolved.
Aug 11, 18:41 EDT
Monitoring - This issue has been resolved, all customers are currently back online. We will monitor for a time.
Aug 11, 11:41 EDT
Investigating - We are currently investigating a small group of customers that are offline. Please stand by for more information as we continue the investigation.

Thank you for your patience
Aug 11, 10:32 EDT
Ting Internet / SimplyBits - Partial Outage (Sundown) - Tucson, AZ
Resolved - This incident has been resolved.
Aug 11, 11:04 EDT
Update - We have successfully moved the majority of customers affected to a different sector of our Sundown tower which has restored service to them. There are still 4 customers that were unable to move. Expected time of repair for remaining customers is 8 PM.
Aug 6, 14:37 EDT
Identified - Due to storm damage overnight our infrastructure team is working diligently to repair an area around Sundown that was impacted from the weather. We anticipate restoral of services shortly and will post updates here once we have the all clear.
Aug 6, 12:17 EDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Ting Internet - Culver City - Partial Outage
Resolved - This incident has been resolved.
Aug 7, 22:09 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Culver City. We will post further information and next steps here as soon as it becomes available.
Aug 7, 21:39 EDT
Ting Internet - Thornton, CO - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 EDT
Scheduled - On Friday August 7th from Midnight to 02:00 MDT our network partner is planning scheduled maintenance on a portion of the Ting Internet network in Thornton, CO.

Ting customers in Thornton may experience a brief service disruption during the maintenance window, after which service will be automatically restored.
Aug 6, 14:18 EDT
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