Resolved -
This incident has been resolved.
Jan 31, 15:09 EST
Update -
All customers should now be back online. We will monitor this issue for a time before closing.
Jan 31, 13:44 EST
Monitoring -
At this time only 1 address is still affected. We are working to get this customer online and will monitor the status.
Jan 31, 12:08 EST
Update -
Repair work is temporarily paused due to cold weather conditions and repairs will resume tomorrow morning. Thank you for your patience as we work to resolve the issue and restore service.
Jan 30, 20:57 EST
Update -
Our technicians are currently working on rerouting and splicing fibers to return service back to customers currently offline
Jan 30, 20:13 EST
Update -
We are continuing to work on a fix for this issue.
Jan 30, 18:29 EST
Update -
We are continuing to work on a fix for this issue.
Jan 30, 17:19 EST
Update -
Our crews are still actively troubleshooting and repairing fiber lines, thank you for your patience.
Jan 30, 15:26 EST
Update -
Our crews are back on-site and actively troubleshooting. They’ve identified a few additional issues and are working to trace and resolve them as quickly as possible.
Jan 30, 13:33 EST
Update -
Repairs are paused for the night; our team will continue with repairs tomorrow morning.
Jan 29, 23:58 EST
Update -
Fiber repair in progress. Services are starting to come back online. We appreciate your patience as we restore connectivity for all users
Jan 29, 22:41 EST
Identified -
The issue has been identified and a fix is being implemented.
Jan 29, 20:29 EST
Update -
We are continuing to investigate this issue.
Jan 29, 19:30 EST
Update -
We are continuing to investigate this issue.
Jan 29, 18:31 EST
Investigating -
We are currently investigating a partial service outage affecting a small number of customers in the Charlottesville, VA market. Additional updates will be shared as more information becomes available.
Jan 29, 17:07 EST