Identified - We are seeing a large number of customers offline in the Centennial market at this time due to record high temperatures affecting some equipment. Our field team is aware an in route.
Aug 02, 2026 - 15:07 EDT
Aug 02, 2026 - 15:07 EDT
Update - Most services are restored. Field technicians are actively repairing fiber to bring the remaining customers back online, thank you for your patience as we work restore service.
Jul 31, 2026 - 22:01 EDT
Jul 31, 2026 - 22:01 EDT
Update - The field team is continuing with fiber repairs. Thank you for your patience as we work to restore your service.
Jul 31, 2026 - 19:41 EDT
Jul 31, 2026 - 19:41 EDT
Update - A storm in the area is delaying our ability to repair the remaining conduits and fibers for impacted customers. Our field team is continuing to work on what repairs they can do safely in the interim until the storm passes. Thank you for your patience.
Jul 31, 2026 - 18:14 EDT
Jul 31, 2026 - 18:14 EDT
Identified - Our field team has been made aware of a small number of customers who were missed during the initial restoration checks and are still experiencing a service interruption. The team is actively investigating these cases and is working to restore service to all remaining affected customers as quickly as possible.
Jul 31, 2026 - 13:30 EDT
Jul 31, 2026 - 13:30 EDT
Monitoring - The splicing has completed and service has been restored to impacted customers. We are closely monitoring the network for any further issues. Thanks for your patience.
Jul 31, 2026 - 12:13 EDT
Jul 31, 2026 - 12:13 EDT
Update - Our repair crews continue to make progress with fiber splicing, and we are seeing customers gradually come back online as restoration efforts continue.
Our field operations team has advised that our estimated restoration time has been updated from 6:00 AM to 10:00 AM as crews continue working to restore service to the remaining affected customers.
We appreciate your patience and understanding while we complete these repairs. We will continue to provide updates as more information becomes available.
Jul 31, 2026 - 08:39 EDT
Our field operations team has advised that our estimated restoration time has been updated from 6:00 AM to 10:00 AM as crews continue working to restore service to the remaining affected customers.
We appreciate your patience and understanding while we complete these repairs. We will continue to provide updates as more information becomes available.
Jul 31, 2026 - 08:39 EDT
Update - Our crews are continuing to make progress towards restoring service. The problem was more extensive than originally anticipated, but the scope has been fully assessed and we continue to work with our partners to restore connectivity.
The current ETA is 6:00 AM MDT. Thank you for your continued patience and understanding.
Jul 30, 2026 - 23:25 EDT
The current ETA is 6:00 AM MDT. Thank you for your continued patience and understanding.
Jul 30, 2026 - 23:25 EDT
Update - Our crews are continuing to make significant progress towards restoring service.
With the current progress, repairs should be complete by 8 pm local. Thank you for your continued patience and understanding.
Jul 30, 2026 - 18:54 EDT
With the current progress, repairs should be complete by 8 pm local. Thank you for your continued patience and understanding.
Jul 30, 2026 - 18:54 EDT
Update - Repair crews remain onsite, and fiber splicing is actively underway as our construction team continues installing additional fiber. Our teams are working as quickly and safely as possible to restore service to all affected customers.
At this time, we do not have an estimated time for full restoration. We will provide an update with an ETA as soon as our field teams are able to confirm one. Thank you for your continued patience and understanding.
Jul 30, 2026 - 09:27 EDT
At this time, we do not have an estimated time for full restoration. We will provide an update with an ETA as soon as our field teams are able to confirm one. Thank you for your continued patience and understanding.
Jul 30, 2026 - 09:27 EDT
Update - Our field teams are continuing to repair the damaged fiber optic cables, thank you for your continued patience.
Jul 29, 2026 - 21:34 EDT
Jul 29, 2026 - 21:34 EDT
Update - Splicing technicians have already begun repairing the fibers at the first of five damaged sections of cable. Crews will move sequentially through the remaining four sections as construction teams finish placing each section of the new cable.
Jul 29, 2026 - 20:16 EDT
Jul 29, 2026 - 20:16 EDT
Update - Fiber repairs are ongoing. Thank you for your patience as we work to restore your service.
Jul 29, 2026 - 19:08 EDT
Jul 29, 2026 - 19:08 EDT
Update - Fiber placement is currently underway, and our team expects to begin the splicing process shortly.
Jul 29, 2026 - 15:59 EDT
Jul 29, 2026 - 15:59 EDT
Update - We are continuing to work on a fix for this issue.
Jul 29, 2026 - 13:03 EDT
Jul 29, 2026 - 13:03 EDT
Update - Our field teams are actively working to repair a bundle of fiber optic cables after a traffic accident yesterday afternoon where a truck struck a telephone pole, which has impacted multiple services including Ting.
We will provide an ETA as soon as it is available. Thank you for your patience.
Jul 29, 2026 - 10:47 EDT
We will provide an ETA as soon as it is available. Thank you for your patience.
Jul 29, 2026 - 10:47 EDT
Update - Our field teams are actively repairing the damaged fiber optic cables. Unforeseen challenges have delayed our progress. We now expect services to begin restoring tomorrow morning. Thank you for your continued patience.
Jul 28, 2026 - 22:19 EDT
Jul 28, 2026 - 22:19 EDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 2026 - 21:11 EDT
Jul 28, 2026 - 21:11 EDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 2026 - 20:05 EDT
Jul 28, 2026 - 20:05 EDT
Identified - Teams are actively assessing repairs after locating damaged fiber, no estimated restoration time available at the moment
Jul 28, 2026 - 18:34 EDT
Jul 28, 2026 - 18:34 EDT
Update - Teams are actively assessing repairs after locating damaged fiber, no estimated restoration time available at the moment
Jul 28, 2026 - 16:57 EDT
Jul 28, 2026 - 16:57 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Memphis, TN. We will post further information and next steps here as soon as it becomes available.
Jul 28, 2026 - 16:40 EDT
Jul 28, 2026 - 16:40 EDT
About This Site
We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.
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Scheduled Maintenance
Ting Internet - Scheduled Maintenance - Charlottesville, VA (Greenbrier) Aug 4, 2026 02:00-06:00 EDT
In Charlottesville, VA (Greenbrier area) on Tuesday August 4th from 2:00am to 6:00am ET, Ting Internet engineers will perform scheduled maintenance to our network.
During the maintenance window, Ting Internet services for some customers may be briefly disrupted and then service will be automatically restored at the completion of the maintenance window.
We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Jul 31, 2026 - 17:27 EDT
During the maintenance window, Ting Internet services for some customers may be briefly disrupted and then service will be automatically restored at the completion of the maintenance window.
We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Jul 31, 2026 - 17:27 EDT