Internet outage in Sanford, NC
Investigating - Some customers in Sanford, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 28, 2026 - 17:27 EDT
SimplyBits - Phone "No Service" message
Update - Additional findings for this issue:

If you have managed router service through SimplyBits, please feel free to contact our support via phone or email provided a reboot of your phone doesn't help.
We have found a method that seems to be able to restore the phone's registration without the need for a factory reset.
Oct 27, 2026 - 13:27 EDT
Identified - A recent phone provisioning code update has caused some Yealink phones to display “No Service,” potentially preventing calls from being made or received.

If your phone is affected, please try the following steps in order:

Reboot your phone:
Disconnect the phone's power, wait 10–15 seconds, and reconnect it. If powered via Ethernet (PoE), unplug and reconnect the network cable.
Allow the phone to restart: Wait a few minutes for the phone to reconnect and register.

Factory reset if necessary:
If the phone still displays “No Service,” a factory reset may be required. Follow the instructions below.
With the phone powered on, press and hold the physical OK button in the center of the directional pad for approximately 10 seconds.
When the “Reset to factory setting?” prompt appears, press the OK soft key on the phone’s screen to confirm.
Allow the phone to restart and complete provisioning. Do not disconnect power during this process.
Wait a few minutes for the phone to reconnect to the service
Allow the phone to restart fully. Do not disconnect power during this process.

We apologize for the inconvenience and appreciate your patience while we address this issue. If your phone continues to show “No Service” after these steps, please contact our support team for assistance.
Oct 27, 2026 - 12:46 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
Tucson Operational
Catalina Operational
Amado Operational
Douglas Operational
Green Valley Operational
Marana Operational
Mt. Lemmon Operational
Nogales Operational
Oracle Operational
Oro Valley Operational
Rio Rico Operational
Sahuarita Operational
San Manuel Operational
Tubac Operational
Vail Operational
California Operational
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
Laguna Woods Village Operational
Colorado Operational
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Colorado Springs, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Dolores, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Greenwood Village, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Willits, CO Operational
Thornton, CO Operational
Idaho Operational
Greater Sandpoint, ID Operational
Ponderay, ID Operational
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Major Outage
Angiers, NC Operational
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Rolesville, NC Operational
Sanford, NC Major Outage
Wake Forest, NC Operational
Tennessee Operational
Memphis Operational
Virginia Operational
Charlottesville, VA Operational
Alexandria, VA Operational
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ting Internet - Fuquay-Varina, NC - Scheduled Maintenance Nov 3, 2026 03:00-06:00 EST

In Fuquay-Varina, NC on November 3rd from 3:00AM - 6:00AM EDT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window Ting Internet services are expected to continue to function normally for all customers.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Oct 26, 2026 - 17:57 EDT

Ting Internet - California Cities - Scheduled Maintenance Nov 10, 2026 05:00-08:00 EST

In Ting's California markets on November 3rd from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window Ting Internet services are expected to continue to function normally for all customers.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Oct 26, 2026 - 18:07 EDT

Ting Internet - Wake Forest, NC - Scheduled Maintenance Nov 13, 2026 00:00-06:00 EST

In Wake Forest, NC, on November 13th from 12:01AM to 6:00AM ET, Ting Internet engineers will perform scheduled maintenance on our network.

Customers expected to be part of this maintenance will be contacted directly.

During the maintenance window, Ting Internet services for some customers may be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Oct 28, 2026 - 14:02 EDT

Oct 28, 2026

Unresolved incident: Internet outage in Sanford, NC.

Oct 27, 2026

Ting Internet - Memphis, TN - Partial Outage
Resolved - This incident has been resolved.
Oct 27, 18:15 EDT
Monitoring - A fix has been implemented to restore internet service to Ting customers. We are monitoring the results to ensure the issue is resolved. Thanks for your patience.
Oct 27, 17:40 EDT
Update - A suspected mainline fiber cut in the Memphis area is being investigated. Repair trucks have been dispatched and are on the way to the location to provide an estimated time for repair. We will provide further updates as soon as possible.
Oct 27, 16:35 EDT
Identified - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Memphis, TN. We will post further information and next steps here as soon as it becomes available.
Oct 27, 16:07 EDT
SimplyBits - Fax Services
Resolved - This incident has been resolved.
Oct 27, 17:01 EDT
Monitoring - Our fax PRI has been restored, so fax services should be fully working for any affected customers.
We are still waiting on a full repair from our network partner. We will continue to monitor until the repair has been completed.
Oct 26, 12:18 EDT
Investigating - We have identified an outage affecting fax services stemming from a PRI line provided by our network partner. You may notice that inbound and outbound faxing may be intermittent or not work at all.

We have engaged our network partner to have this resolved as soon as possible and will continue to post updates here as we receive them.
Oct 23, 19:07 EDT

Oct 26, 2026

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

Ting Internet - Encinitas, CA - Partial Outage
Resolved - This incident has been resolved.
Oct 22, 20:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 20:01 EDT
Identified - Some customers in the Saxony Woods area of Encinitas, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 22, 16:59 EDT
Ting Internet - Sandpoint and Ponderay, ID - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 EDT
Scheduled - In Sandpoint and Ponderay, ID on October 22nd from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 15, 17:20 EDT

Oct 21, 2026

Internet outage in Charlottesville, VA
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 21, 23:40 EDT
Monitoring - Service is back. We've confirmed the affected connections in Charlottesville, VA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 20:55 EDT
Update - The majority of our customers are now back online. If your service has not restored, please power cycle your equipment (unplug it for 30 seconds, then plug it back in). If this does not resolve the issue, please contact our support team at 1-844-846-4994, thank you for patience during this outage
Oct 21, 20:30 EDT
Investigating - Some customers in Charlottesville, VA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 20, 15:13 EDT
Internet outage in Laguna Woods Village, CA
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 21, 23:40 EDT
Monitoring - Service is back. We've confirmed the affected connections in Laguna Woods Village, CA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 20:55 EDT
Update - The majority of our customers are now back online. If your service has not restored, please power cycle your equipment (unplug it for 30 seconds, then plug it back in). If this does not resolve the issue, please contact our support team.
Oct 21, 20:36 EDT
Investigating - Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 21, 20:35 EDT
Internet outage in Laguna Woods Village, CA
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 21, 17:18 EDT
Monitoring - Service is back. We've confirmed the affected connections in Laguna Woods Village, CA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 14:33 EDT
Update - We are currently working on the network in this area.

Thank you for your patience as we continue to work and complete the repairs in the area.
Oct 21, 14:27 EDT
Investigating - Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 21, 13:49 EDT
Ting Internet - Colorado Springs, CO - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:30 EDT
Scheduled - In Colorado Springs, on Tuesday October 20th from 10:30PM to 3:30AM MT, Ting Internet engineers will perform scheduled maintenance on our network.

During the maintenance window, no impact is expected to Ting Internet services for customers in Colorado Springs.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 19, 16:30 EDT

Oct 20, 2026

Ting Internet - Solana Beach, CA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 EDT
Scheduled - In Solana Beach, CA on October 20th from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 15, 17:16 EDT
Ting Internet - Colorado Springs, CO - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:30 EDT
Scheduled - In Colorado Springs, on Monday October 19th from 10:30PM to 3:30AM, Ting Internet engineers will perform scheduled maintenance on our network.

During the maintenance window, no impact is expected to Ting Internet services for customers in Colorado Springs other than a small number who have been contacted directly.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 19, 15:55 EDT

Oct 19, 2026

Internet outage in Angier, NC
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 19, 16:40 EDT
Monitoring - Service is back. We've confirmed the affected connections in Angier, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 19, 13:55 EDT
Identified - Our field techs have found the damaged fiber causing this outage. They are beginning work and the ETA is roughly 2 hours.
Oct 19, 12:18 EDT
Investigating - Some customers in Angier, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 19, 10:41 EDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Internet outage in Culver City, CA
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 16, 20:49 EDT
Update - We are aware of a commercial power outage affecting a large number of customers in the Culver City area. Southern California Edison is currently working on repairs, and power is estimated to be fully restored by 5:00 AM. Thank you for your patience.
Oct 16, 19:52 EDT
Monitoring - Service is back. We've confirmed the affected connections in Culver City, CA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 16, 18:04 EDT
Update - Looks like we were able to get it looked into quickly. Currently monitoring the situation.

Thank you for your patience.
Oct 16, 17:47 EDT
Investigating - Some customers in Culver City, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 16, 17:41 EDT
Internet outage in Greater Sandpoint, ID
Resolved - This incident has been resolved.
Oct 16, 19:08 EDT
Monitoring - Service is back. We've confirmed the affected connections in Greater Sandpoint, ID are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 16, 18:34 EDT
Update - We were able to locate a small pinch in the fiber line and able to get that fixed up.

Thank you for your patience as we continue to monitor everything.
Oct 16, 18:27 EDT
Investigating - Some customers in Greater Sandpoint, ID are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 16, 17:27 EDT

Oct 15, 2026

Ting Internet - Memphis, TN - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 EDT
Scheduled - On October 15th from Midnight to 5:00AM CDT Ting network partners will perform scheduled maintenance in Memphis, TN.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. Customers expected to be part of this maintenance have been contacted directly.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 6, 13:04 EDT
Internet outage in Rolesville, NC
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 15, 00:34 EDT
Monitoring - Service is back. We've confirmed the affected connections in Rolesville, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 14, 21:49 EDT
Update - Work on this outage has been completed. All affected customers show as back online in our monitoring. If you are still seeing an issue, please attempt a power cycle of your router and ONT, then if service is not back online within a few minutes feel free to get in touch at 1-844-846-4994 for individual troubleshooting.
Oct 14, 19:32 EDT
Investigating - Repairs are moving along well. Our teams have installed the new fiber optic cable and are prepping it now. We expect to begin splicing within the hour and are on track to restore services before midnight.
Oct 14, 19:30 EDT
Monitoring - Work on this outage has been completed. All affected customers show as back online in our monitoring. If you are still seeing an issue, please attempt a power cycle of your router and ONT, then if service is not back online within a few minutes feel free to get in touch at 1-844-846-4994 for individual troubleshooting.
Oct 14, 17:00 EDT
Update - We continue to work to get our customers back online.

Thank you for your patience while we continue to get everyone back online.
Oct 14, 15:35 EDT
Update - Ting engineers are on site working to resolve this outage, which is still affecting some customers near Hampton Lake Dr in Rolesville NC.
Oct 14, 13:57 EDT
Investigating - Some customers in Rolesville, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 14, 12:11 EDT
Internet outage in Wake Forest, NC
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 15, 00:32 EDT
Monitoring - Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 14, 21:47 EDT
Update - Repairs are moving along well. Our teams have installed the new fiber optic cable and are prepping it now. We expect to begin splicing within the hour and are on track to restore services before midnight.
Oct 14, 19:32 EDT
Update - Our field techs are still working to find the cause of this outage. We will have more updates as they come and an ETA when available.
Oct 14, 15:56 EDT
Investigating - Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 14, 14:03 EDT

Oct 14, 2026

Ting Internet - Memphis, TN - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 EDT
Scheduled - On October 14th from Midnight to 5:00AM CDT Ting network partners will perform scheduled maintenance in Memphis, TN.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. Customers expected to be part of this maintenance have been contacted directly.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/supportvailable 24/7) or visit https://ting.com/support
Oct 6, 13:03 EDT
Internet outage in Fuquay-Varina, NC
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 14, 01:07 EDT
Monitoring - Service is back. We've confirmed the affected connections in Fuquay-Varina, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 13, 22:22 EDT
Update - Crew is on-site working through the damage fiber cable. Targeting midnight for restoration. Thank you for your patience as we work to resolve this issue.
Oct 13, 20:42 EDT
Update - We are currently working on the fix and repair to the damaged fiber.

Thank you for your patience while we continue to work and work towards a resolution as quickly as possible.
Oct 13, 17:31 EDT
Investigating - Some customers in Fuquay-Varina, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 13, 12:22 EDT
Incident History Powered by Atlassian Statuspage