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We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

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Basalt, CO Operational
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Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Idaho Operational
Greater Sandpoint, ID Operational
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Virginia Operational
Charlottesville, VA Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Charlottesville - Ting Internet Scheduled Maintenance Dec 2, 00:00-06:00 EST
Ting Internet engineers will be performing emergency maintenance affecting our customers in the Dunlora and Belvedere neighborhoods of Charlottesville. This maintenance is required as part of an urgent DOT/municipal work in progress.

Customers in the affected areas will experience a loss of service during the maintenance window as the fiber cables are physically moved. Connections will automatically be reestablished as part of the maintenance.
Posted on Nov 30, 12:06 EST
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Wake Forest - Localized Outage
Resolved - This incident has been resolved.
Nov 24, 11:51 EST
Monitoring - The fiber repairs are complete and we believe the issue to be resolved. If you do not have service restored at this time, please unplug and replug the power from your Ting Internet fiber modem (ONT) which is generally wall-mounted. This should restore service within a minute. If you see any further problems, please contact our support team at 1-844-846-4994 for assistance.
Nov 18, 16:03 EST
Identified - Fiber repair team reports that we have isolated the cause and are working to repair. ETR is currently 1-2 hours as the issue is remedied.
Nov 18, 13:40 EST
Investigating - We are seeing a localized outage affecting homes in Wake Forest, NC. Techs are being dispatched to investigate the issue. No ETR is available until they have completed diagnosis but we are anticipating more information soon.
Nov 18, 12:52 EST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Ting Internet network upgrades
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 EST
Scheduled - From Nov 12th until Nov 18th, during overnight and off peak hours, the Ting Internet engineering team will be performing maintenance to our full network. During this maintenance window you may experience some interruptions to service. If you find that you are without service by 7am local time, please perform a reboot of your ONT. Please reference the bottom half of this support article if you need assistance in rebooting your ONT - https://help.ting.com/hc/en-us/articles/115010779567-Understanding-LED-states-on-Ting-equipment#ting-onts-0-2

If that does not recover your service, please contact us at 1-844-846-4994

Current status of all Ting Internet markets can be found at www.tinginternetstatus.com where you can also subscribe to updates for your region.
Nov 11, 14:39 EST
Nov 18, 2021
Sandpoint - Ting Internet Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 EST
Scheduled - Ting Internet engineers will be performing scheduled maintenance for our customers in the greater Sandpoint area. Customers may experience a short loss of service during the maintenance window. Connections will automatically be reestablished as part of the maintenance.
Nov 10, 17:43 EST
Nov 17, 2021
Charlottesville: Outage in Belvedere
Resolved - This incident has been resolved.
Nov 17, 13:24 EST
Monitoring - All services are back online after a repair to fiber damage in the field. If you're still experiencing issues, please get in touch at 1-844-846-4994 so we can troubleshoot directly.
Nov 16, 17:52 EST
Investigating - We are seeing a localized outage affecting homes in the 900 block of Belvedere Boulevard specifically. Techs are being dispatched to investigate the issue. No ETR is available until they have completed diagnosis but we are anticipating more information soon.
Nov 16, 12:46 EST
Sandpoint - Ting Internet Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 05:00 EST
Scheduled - Ting Internet engineers will be performing scheduled maintenance for our customers in the greater Sandpoint area. Customers may experience a short loss of service during the maintenance window. Connections will automatically be reestablished as part of the maintenance.
Nov 10, 16:14 EST
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