Resolved -
The emergency service has been completed and service has been restored. We will continue monitoring this as a precaution.
Sep 24, 21:32 EDT
Update -
Our team is currently working on splicing the lines, and we expect the repairs to be finished by 9:00/9:30 pm. The earlier rainy conditions have resulted in some delays.
Sep 24, 20:33 EDT
Update -
Ting Internet engineers report fiber replacement is going well with splicing underway to reconnect affected customers. The ETA for service restoration is 8:00PM ET.
Sep 24, 18:15 EDT
Update -
Ting Internet engineers are estimating restoration of service by approximately 8:00 PM ET. We will post further updates as information becomes available from our field technicians.
Sep 24, 14:49 EDT
Identified -
Ting Internet engineers have identified a fiber break to a mainline feed which services an group of homes. We are determining a plan to repair the damage and will provide an ETA when available. Thank you for your patience.
Sep 24, 13:04 EDT
Update -
Ting Internet engineers are on site and investigating the root cause of the outage affecting the area. We will provide an ETA as soon as possible.
Sep 24, 11:22 EDT
Investigating -
We are currently investigating an Outage affecting some of the customers within our Alexandria, VA market. We will provide more information as it becomes available.
Sep 24, 09:53 EDT