Resolved -
This incident has been resolved.
Jun 11, 21:48 EDT
Monitoring -
Repairs are now complete. If your service has not fully returned, please power cycle your equipment. Thank you for your patience throughout this process.
Jun 11, 20:45 EDT
Update -
Fiber repairs are ongoing, and services have now been restored for the majority of affected customers.
Jun 11, 19:47 EDT
Update -
Our team is actively working on fiber repairs. We still estimate service restoration by 8:00 PM EST. Thank you for your continued patience.
Jun 11, 18:35 EDT
Update -
We continue to work to repair the fiber. Repair work is progressing as planned, and our estimated time to restore service remains 8:00 PM. We will continue to provide updates as additional information becomes available.
Thank you for your patience as we continue to resolve this outage as quickly as possible.
Jun 11, 17:08 EDT
Update -
Our vendor has arrived on-site, and repair preparations are underway, with fiber splicing expected to begin within the hour. Repair work is progressing as planned, and our estimated time to restore service remains 8:00 PM. We will continue to provide updates as additional information becomes available. Thank you for your patience.
Jun 11, 14:44 EDT
Identified -
Ting repair crews are on site and have identified the source of the damage. Based on an initial assessment, extensive work is required to replace the damaged conduit, and we have engaged specialized vendors to assist with the repairs.
Our current estimated time to restore service is 8:00 PM EST. We will provide another update once our vendor has completed a detailed assessment and we have a more precise restoration timeline. Thank you for your patience.
Jun 11, 11:07 EDT
Investigating -
We are currently investigating a service outage impacting some customers in the Holly Springs, NC market. Our team is working to identify the cause, and we will share updates as more information becomes available.
Jun 11, 09:25 EDT