Update - Customers affected in Farmington can expect to see multiple service disconnections and restorations starting at approximately 5:30PM MT as our technicians troubleshoot the fiber errors. Depending on results it could be up to 2 hours of intermittent service once work commences. We will provide further updates as information becomes available.
Jun 12, 2024 - 19:02 EDT
Update - We are continuing to work on a fix for this issue. Service will be interrupted for up to 2 hours while continue to resolve this. Thank you for your continued patience!
Jun 12, 2024 - 18:57 EDT
Update - Customers affected in Farmington can expect to see multiple service disconnections and restorations starting at approximately 5:30PM MT as our technicians troubleshoot the fiber errors. Depending on results it could be up to 2 hours of intermittent service once work commences. We will provide further updates as information becomes available.
Jun 12, 2024 - 18:12 EDT
Update - Ting Internet engineers have determined a course of action and will be travelling to Farmington, NM to troubleshoot the equipment on site and will have spares available for replacements if required. We are also engaging technicians with our leased line provider to investigate the circuit for potential issues in regards to elevated error rates we are seeing.

We expect our technicians to arrive in Farmington at approximately 6PM MT and will provide further updates as soon as new information becomes available.

Jun 12, 2024 - 13:20 EDT
Update - The updated hardware we have implemented has provided relief for impacted customers in Colorado, however we continue to see issues in the Farmington area. We are currently reviewing the issue and developing a plan to resolve. We thank you for your patience.
Jun 12, 2024 - 10:57 EDT
Update - We encountered a slight delay with configuring the new equipment, however, we will be proceeding shortly.

To recap, Ting Internet engineers will be replacing equipment to address the recent issues with elevated error rates that some customers are experiencing with internet and phone service.

During this maintenance, affected customers will experience a service disruption for approximately 30 minutes, after which connections will automatically be restored. We will be monitoring the system closely after the maintenance is complete to ensure the issue is fully resolved.

We are expediting this maintenance on an emergency basis and the timeframe may change. We will advise of any updates here. Thank you for your patience.

Jun 11, 2024 - 19:41 EDT
Update - On Tuesday June 11th at approximately 5:00 PM MT, Ting Internet engineers will be replacing equipment to address the recent issues with elevated error rates that some customers are experiencing with internet and phone service.

During this maintenance, affected customers will experience a service disruption for approximately 30 minutes, after which connections will automatically be restored. We will be monitoring the system closely after the maintenance is complete to ensure the issue is fully resolved.

We are expediting this maintenance on an emergency basis and the timeframe may change. We will advise of any updates here. Thank you for your patience.

Jun 11, 2024 - 11:17 EDT
Update - Ting Internet engineers are planning an emergency maintenance to occur shortly in Colorado to address the elevated error rates that some customers are experiencing with internet and phone service.

Customers can expect a 5-10 minute service outage shortly after which connections will automatically be restored. We will provide further information in an update once the maintenance is complete. Thank you for your patience.

Jun 11, 2024 - 10:34 EDT
Update - We've been monitoring and found some high error rates coming from our central equipment that we had resolved yesterday - some customers have called in and reported service interruptions.

Our engineers are back on this issue to find a temporary solution until after business hours, when our replacement equipment arrives and can be installed.

Jun 11, 2024 - 10:14 EDT
Update - The emergency maintenance has completed and we are monitoring the system closely to determine if the issue is resolved. Thank you for your patience.
Jun 10, 2024 - 18:13 EDT
Update - Ting Internet engineers are planning an emergency maintenance to occur shortly to address the issues some customers in Colorado are experiencing with internet and phone service.

Customers can expect a 5-10 minute outage shortly after which connections will automatically be restored. We will provide further information in an update once the maintenance is complete. Thank you for your patience.

Jun 10, 2024 - 17:14 EDT
Update - We are continuing to work on a fix for this issue. Thank you for your continued patience!
Jun 10, 2024 - 15:53 EDT
Update - We are continuing to work on a fix for this issue. Thank you for your continued patience!
Jun 10, 2024 - 15:23 EDT
Update - We are continuing to work on a fix for this issue.
Jun 10, 2024 - 12:58 EDT
Update - Our technicians are continuing to work on a fix for this issue. Thank you for your patience!
Jun 10, 2024 - 11:36 EDT
Identified - We've identified a problem with some of our central equipment in Durango, CO. Some customers in the area have reported issues with internet service and phone service as a result. Issues may range from internet not working to phones being unable to make/receive calls.
We have a technician on-site in the process of resolving the problem so that we can have services restored as soon as possible.

Jun 10, 2024 - 10:23 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Arizona Operational
90 days ago
99.98 % uptime
Today
Tucson Operational
90 days ago
99.7 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Partial Outage
90 days ago
99.44 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Cortez, CO Partial Outage
De Beque, CO Operational
Durango, CO Partial Outage
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Colorado Springs, CO Operational
90 days ago
98.88 % uptime
Today
Idaho Operational
90 days ago
99.78 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
99.78 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Degraded Performance
Farmington, NM Degraded Performance
North Carolina Operational
90 days ago
99.88 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
99.88 % uptime
Today
Virginia Operational
90 days ago
100.0 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 12, 2024
Resolved - Work has completed here and all customer are now be back online.
Jun 12, 19:09 EDT
Update - Field splicing to repair the damage is progressing well, with a majority of customers already repaired and online. Work continues towards full service restoration.
Jun 12, 17:52 EDT
Identified - The Ting field team has assessed the fiber damage and are estimating repairs should be completed by 8PM. We will provide an update as work progresses.
Jun 12, 16:07 EDT
Update - The field team is en route to the area where we believe a fiber break may have occurred. Once they have found the source of the issue and determined the scope for repair, we will provide an estimated time to repair.
Jun 12, 15:16 EDT
Investigating - Ting Internet engineers are investigating reports of an outage affecting some parts of Fuquay-Varina, NC. We will post more information as soon as possible.
Jun 12, 13:59 EDT
Resolved - This incident has been resolved.
Jun 12, 10:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 02:33 EDT
Identified - Our engineers have isolated the problem and are working to bring service back online for our Encinitas customers. The service will be disrupted while the fix is applied. Thank you for your patience.
Jun 12, 01:42 EDT
Investigating - We are investigating reports of an outage affecting some parts of Encinitas. We're gathering details and will post an update shortly. Thank you for your patience.
Jun 12, 00:04 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 EDT
Scheduled - On Wednesday June 12th from Midnight to 06:00 EDT we're planning some scheduled maintenance on a portion of the Ting Internet network in Charlottesville, VA.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored.

May 30, 12:21 EDT
Resolved - Our upstream provider has successfully completed the emergency maintenance on the damaged equipment in our North Carolina markets. Service should now be restored to normal, and you should no longer experience reduced speeds or connection issues.

We are continuing to monitor the situation to ensure stability. If you encounter any further issues, please reach out to our support team.

Thank you for your patience and understanding as our partner worked to resolve this issue.

Jun 12, 03:49 EDT
Update - We are continuing to investigate this issue.
Jun 12, 01:52 EDT
Investigating - Our upstream provider is currently performing emergency maintenance on some damaged equipment that is causing degraded service for our customers in our North Carolina markets. During this time you may see reduced speeds and connection issues. The maintenance is scheduled to be completed by 6am EST and we are continuing to monitor the impact. If there are any issues with the maintenance we will provide updates here. We thank you for your patience as our partner works to correct these issues.
Jun 12, 01:51 EDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 EDT
Scheduled - On Tuesday June 11th at approximately 5:00 PM MT, Ting Internet engineers will be replacing equipment to address the recent issues with elevated error rates that some customers are experiencing with internet and phone service.

During this maintenance, affected customers will experience a service disruption for approximately 30 minutes, after which connections will automatically be restored. We will be monitoring the system closely after the maintenance is complete to ensure the issue is fully resolved.

We are expediting this maintenance on an emergency basis and the timeframe may change. Please see tinginternetstatus.com for the latest information. Thank you for your patience.

Jun 11, 11:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 02:00 EDT
Scheduled - On Monday June 10th from 11:00 PM to 6:00 AM PT we're planning some scheduled maintenance on a portion of the Ting Internet network in Encinitas, CA to accommodate the Santa Fe Drive corridor construction.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers will experience a service disruption during the maintenance window as the fiber is re-routed, after which service will be automatically restored.

Jun 6, 15:58 EDT
Jun 10, 2024
Resolved - This incident has been resolved.
Jun 10, 07:58 EDT
Identified - We need to perform an emergency restart on some equipment June 10 2024 at 12 AM EST in Wake Forest North Carolina to resolve some network issues. Approximately 450 customers will be affected throughout the area. This restart will take roughly 10-15 minutes and all services should be restored. If you continue to experience issues after 12:30 AM EST please first try power cycling your router and ONT (modem). If issues persist call support at 844-846-4994.
Jun 9, 18:08 EDT
Jun 9, 2024
Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - This incident has been resolved.
Jun 7, 16:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 16:19 EDT
Investigating - Ting Internet engineers are investigating reports of an outage affecting some customers in Greenwood Village, CO. We will post further information as soon as it's available.
Jun 7, 15:42 EDT
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 19:00 EDT
Scheduled - On Thursday June 6th from 5:00 PM to 6:00 PM MT we're planning scheduled maintenance for some customers on the Ting Internet / Cedar network in Farmington, NM on Butler Ave.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Jun 6, 14:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 EDT
Scheduled - This maintenance has been rescheduled from June 5th.

On Thursday June 6th from 3:00 AM to 6:00 AM MT we're planning some emergency maintenance on a portion of the Ting Internet network in Centennial, CO.

Customers who are expected to be part of this maintenance will be contacted directly.

Affected customers will experience a service disruption during the maintenance window, after which service will be automatically restored.

Jun 5, 11:05 EDT
Resolved - We investigated the reported service interruption in the area. This has been resolved and services are operating normally.
Jun 6, 06:29 EDT
Investigating - We are currently investigating a service outage affecting customers in the Durango, Colorado area. Our team is actively working to identify and resolve the issue.

We will provide updates as soon as we have more information on the cause and estimated time of resolution.

We apologize for any inconvenience this may cause and appreciate your patience.

Jun 6, 06:13 EDT
Jun 5, 2024
Resolved - This incident has been resolved.
Jun 5, 15:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 14:43 EDT
Identified - Repairs in the area of Heathland Farm Dr are progressing after a fiber break due to construction. Thank you for your patience.
Jun 5, 11:03 EDT
Investigating - Ting is investigating reports of a fiber break affecting customers on Heathland Farm Dr in Fuquay-Varina, NC. Ting Internet repair engineers will be attending the area on Wednesday morning to restore service.
Jun 4, 18:12 EDT
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 EDT
Scheduled - On Wednesday June 5th from 3:00 AM to 6:00 AM MT we're planning some emergency maintenance on a portion of the Ting Internet network in Centennial, CO.

Customers who are expected to be part of this maintenance will be contacted directly.

Affected customers will experience a service disruption during the maintenance window, after which service will be automatically restored.

Jun 4, 10:25 EDT
Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 16:52 EDT
Monitoring - The scheduled maintenance is now complete, and all affected customers now have their services restored. We are currently monitoring the situation. If you are still experiencing any issues, we highly suggest unplugging the power from the Fiber ONT and waiting 20 seconds before plugging it back in. If this does not resolve the issue, please contact 1-844-846-4994 as soon as possible so that we can proceed with individual diagnosis.
Jun 4, 08:17 EDT
Identified - Ting Internet engineers have scheduled an overnight maintenance window to resolve the issue impacting the customers in this area.
Jun 3, 15:33 EDT
Investigating - Ting Internet engineers are investigating reports of a service outage affecting some customers in the area of Via Montoro & El Camino Real streets in Encinitas, CA. We will provide a further update once our field team has investigated further. Thank you for your patience.
Jun 3, 13:15 EDT
Resolved - The service interruption in the area has been resolved. If you are still experiencing any issues, please try restarting your modem and router.
Jun 4, 07:38 EDT
Monitoring - We've implemented a fix for the service interruption in the area and are currently monitoring the situation. If your service is not restored automatically, please try restarting both your modem and router.

If you continue to experience issues after restarting your equipment, please contact our support team at 1-844-846-4994 for further assistance.

We apologize again for any inconvenience this may have caused and appreciate your patience during this time.

Jun 4, 05:10 EDT
Identified - We have identified the issue causing the service interruption in the Hunters Hill area. Our engineers are currently on-site investigating the problem and working to restore service as quickly as possible.

We will continue to provide updates as we have a clearer timeline for the repair. In the meantime, we apologize for the inconvenience this outage may be causing and appreciate your patience.

Thank you for your understanding.

Jun 4, 03:11 EDT
Investigating - Ting Internet engineers are investing reports of an outage affecting some customers in the area of Centennial, CO. We will post further information as soon as possible.
Jun 4, 01:56 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - On Tuesday June 4th from 3:00 AM to 4:00 AM PT we're planning scheduled maintenance for some customers on the Ting Internet network in Encinitas and Carlsbad, CA.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Jun 3, 16:13 EDT
Jun 3, 2024
Resolved - This incident has been resolved.
Jun 3, 17:29 EDT
Update - We are continuing to work on a fix for this issue.
Jun 3, 17:29 EDT
Identified - Please be informed that we are currently experiencing a short term outage in the Downtown Tucson vicinity located in the Transamerica Building. Our Engineering is en route to rectify the issue. We apologize for the inconvenience, but appreciate your patience while we work to resolve the issue as quickly as possible.
Jun 3, 17:06 EDT
Resolved - This incident has been resolved.
Jun 3, 13:15 EDT
Update - We are continuing to monitor for any further issues.
Jun 3, 11:13 EDT
Monitoring - Our provider has let us know that inbound/outbound calls are working again. Testing with customers has been successful. We are continuing to monitor, but otherwise issue appears to be resolved.
Jun 3, 11:13 EDT
Identified - We've identified an issue stemming from our cloud service platform that may prevent customers from making/receiving calls.
Internet service is not affected - we will continue to update based on what news we learn. Phone services will be automatically restored upon fix.

Jun 3, 10:43 EDT
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024
Resolved - This incident has been resolved.
May 30, 11:48 EDT
Update - We are continuing to monitor for any further issues.
May 27, 20:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 20:52 EDT
Identified - Due to the weather, downed trees and some power interruptions we are seeing a small group of customers impacted. Our field teams are investigating and will attempt repairs as soon as it is safe to do so. Please do not approach any downed lines if you see them. If your service is interrupted and you have power, please contact us and we will relay your info to our field teams. Thank you for your patience.
May 27, 08:25 EDT
Investigating - We're seeing weather-related issues impacting service and causing outages in Charlottesville and surrounding areas. Our network engineers are investigating the cause. We will update you as soon as we have further information.

Thank you for your patience.

May 26, 21:32 EDT
Completed - The scheduled maintenance has been completed.
May 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 EDT
Scheduled - On Wednesday May 29th and Thursday May 30th from Midnight to 6:00 AM EDT we're planning scheduled maintenance for some customers on the Ting Internet network in Rolesville, N.C. to relocate fiber optic cables to accommodate ongoing roadwork.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

May 6, 17:43 EDT
May 29, 2024
Completed - The scheduled maintenance has been completed.
May 29, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 EDT
Scheduled - On Wednesday May 29th and Thursday May 30th from Midnight to 6:00 AM EDT we're planning scheduled maintenance for some customers on the Ting Internet network in Rolesville, N.C. to relocate fiber optic cables to accommodate ongoing roadwork.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

May 6, 17:42 EDT