All Systems Operational

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Arizona Operational
90 days ago
99.96 % uptime
Today
Tucson Operational
90 days ago
99.71 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
99.88 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
99.88 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Operational
90 days ago
99.4 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
99.96 % uptime
Today
Colorado Springs, CO Operational
90 days ago
98.84 % uptime
Today
Idaho Operational
90 days ago
99.78 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
99.78 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
90 days ago
99.88 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
99.88 % uptime
Today
Virginia Operational
90 days ago
100.0 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Wednesday May 22nd we're planning scheduled maintenance for some customers on the Ting Internet network in Solana Beach, CA. Work will be done on the 500 block of N Highway 101. This will take place from approximately 9am PST to 10am PST.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Posted on May 21, 2024 - 16:38 EDT
On Wednesday May 29th and Thursday May 30th from Midnight to 6:00 AM EDT we're planning scheduled maintenance for some customers on the Ting Internet network in Rolesville, N.C. to relocate fiber optic cables to accommodate ongoing roadwork.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Posted on May 06, 2024 - 17:42 EDT
On Wednesday May 29th and Thursday May 30th from Midnight to 6:00 AM EDT we're planning scheduled maintenance for some customers on the Ting Internet network in Rolesville, N.C. to relocate fiber optic cables to accommodate ongoing roadwork.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

Posted on May 06, 2024 - 17:43 EDT
Past Incidents
May 21, 2024
Resolved - All work has been completed and we have received confirmation that all impacted customers are restored at this time.

Should you require additional individual troubleshooting for any issues please reach out to us at via phone, email or chat.

Thank you

May 21, 12:34 EDT
Monitoring - Work has been completed at this time and are awaiting confirmation of full restoration from our engineers.

You may notice service restore prior to a final update and do not anticipate further downtime.

We will monitor for any changes and update here accordingly.

Thank you again for your patience.

May 21, 11:55 EDT
Update - Our technician is on site. They are currently replacing failed hardware. Once we have the all clear and this work is complete, we will post additional updates.

Thank you.

May 21, 11:36 EDT
Update - We have technicians enroute to assess the problem in our datacenter.

We appreciate your patience while we assess the cause.

May 21, 11:08 EDT
Identified - We are currently investigating an issue with our datacenter impacting service for some of our customers in Charlottesville, VA.

Once we have further information, we will update with further details here as soon as possible.

Thank you for your patience.

May 21, 10:56 EDT
Resolved - Everything has been resolved, please reboot your equipment if it is still offline.
May 21, 11:10 EDT
Monitoring - Field operations has confirmed that repairs have been completed, and we are now seeing connections restored at this time. Our team will closely monitor these connections to ensure there are no further issues. We sincerely appreciate your patience throughout this process.
May 21, 09:35 EDT
Identified - Our on-site team has identified the issue & working hard to repair the damage. The splicing work is almost completed on one side. The repair will be completed as soon as possible. Thank you for your patience while we work to fix the damage.
May 21, 04:45 EDT
Update - We've finished installing new fiber optic cables and blowing them into place. Our on-site team is now preparing the splicing area and equipment. We expect that our team will begin splicing the cables within the next few hours.
May 20, 23:13 EDT
Update - Our team is actively working to resolve the damage and has begun the repair process.

Thank you for being so patient while we work to fix the damage.

May 20, 21:29 EDT
Update - Please be aware that we have located the damage caused by a 3rd party contractor and will work on getting everyone back up and running. To fix the lines, we will need to cut and resplice, which may cause service to impacted further to more customers to fix the issue. Thank you for your patience while we work to fix the damage.
May 20, 19:21 EDT
Investigating - We are experiencing a partial outage in Sandpoint ID affecting roughly 50 customers. We are investigating the cause at this time. We will have more updates when available.
May 20, 18:22 EDT
May 20, 2024
Resolved - This incident has been resolved.
May 20, 08:01 EDT
Update - We appreciate your patience. As part of the resolution to resolve an ongoing outage, a fix is being applied and if your Internet issues persist, you may need to restart your Ting modem followed by restarting your Router. If the issue persists, please contact us at 1-844-846-4994 so that we can provide individual troubleshooting assistance.

We apologize for any inconvenience this may cause, but, we sincerely appreciate your patience as we work to improve Ting Internet.

May 16, 07:27 EDT
Update - We are continuing to work on a fix for this issue.
May 16, 06:39 EDT
Identified - Please be informed that, Ting Internet is performing scheduled maintenance.

The impact of this maintenance will result in an Internet Outage. Once maintenance has been completed, your service will be automatically restored.
It may be necessary to power cycle your fiber modem and router as a result of scheduled maintenance. If the issue persists, please contact us at 1-844-846-4994 so that we can provide individual troubleshooting assistance.

We apologize for any inconvenience this may cause, but, we sincerely appreciate your patience as we work to improve Ting Internet.

May 16, 06:11 EDT
May 19, 2024
Resolved - This incident has been resolved.
May 19, 12:59 EDT
Monitoring - All equipment should be back online at this time. If you are still experiencing issues reboot your router, if issues persist call support at 844-846-4994.
May 19, 12:25 EDT
Identified - Our technician is onsite and we have some equipment coming back up at this time. More to follow.
May 19, 12:19 EDT
Investigating - After the power issues that rolled through the area earlier this morning we are seeing some of our equipment hasn't come back online. We have a tech on the way to investigate. This issue is affecting roughly 30 customers in JRA at this time. We will update when we know more.
May 19, 10:03 EDT
May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 01:00 EDT
Scheduled - On Thursday May 16th from 10pm to 6am PST our network partner is planning scheduled maintenance for some customers on the Ting Internet network in Fullerton, CA.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

May 16, 11:35 EDT
May 16, 2024
May 15, 2024
Resolved - This incident has been resolved.
May 15, 17:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 17:02 EDT
Identified - If you are experiencing difficulties connecting to the internet, it may be necessary to power cycle your fiber modem and router as a result of scheduled maintenance that took place last night. If the issue persists, please contact us at 1-844-846-4994 so that we can provide individual troubleshooting assistance.
May 15, 08:27 EDT
Resolved - This incident has been resolved.
May 15, 15:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:23 EDT
Identified - Ting Internet engineers are working with building management to restore power to the on-site equipment.
May 14, 11:05 EDT
Investigating - Ting Internet engineers are investigating reports of a service outage in The V building. We will post further information as soon as possible.
May 14, 10:09 EDT
Resolved - This incident has been resolved.
May 15, 13:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 12:47 EDT
Investigating - Ting Internet engineers are investigating reports of a service outage affecting some customers in the area near Arapaho Park. We will provide a further update as soon as possible.
May 15, 11:50 EDT
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 19:33 EDT
In progress - Scheduled maintenance will begin at 8:00am Tucson Mountain Time and continue to approximately 5pm
May 14, 11:00 EDT
Scheduled - Please be informed that on Tuesday May 14th, Simply Bits will be performing scheduled maintenance affecting Marana and surrounding areas. The maintenance window is as follows:

Tuesday May 14th beginning 8am through approximately 5pm (TUCSON MOUNTAIN TIME)
The impact of this maintenance will result in an Internet Outage during this time frame. Once maintenance has been completed, your service will be automatically restored.

We apologize for any inconvenience this may cause, but, we sincerely appreciate your patience as we work to improve our Simply Bits - Ting Infrastructure.

May 3, 14:36 EDT
May 13, 2024
Resolved - This incident has been resolved.
May 13, 11:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 10:47 EDT
Investigating - Ting Internet engineers are investigating reports of a outage affecting some customers in the area of Wynham Dr. We will provide further information as soon as possible.
May 13, 10:32 EDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 04:00 EDT
Scheduled - On Friday May 10th from 2:00 AM to 3:00 AM MT we're planning scheduled maintenance for some customers on the Ting Internet network in Colorado Springs, CO.

Some customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

May 9, 15:29 EDT
May 9, 2024
Resolved - This incident has been resolved.
May 9, 14:13 EDT
Monitoring - We have implemented a fix and believe inbound and outbound calls are now functional. If your device is still not operating properly, please restart/reboot it so that it will re-register on our platform.

We will continue to monitor this through the day to ensure no further impact.

May 9, 13:04 EDT
Update - We are continuing to work on a fix for this issue. At this time, outbound calls appear to be functioning, but inbound are still impacted.
May 9, 12:56 EDT
Update - We are continuing to work on a fix for this issue.
May 9, 12:36 EDT
Identified - We have identified an issue with our Ting BCC VoIP impacting the ability for both inbound and outbound calling at the moment.

The issue is actively being worked on by our vendor partner and the problem has been identified. We will post further updates as we receive them.

Thank you for your patience.

May 9, 12:29 EDT
Resolved - This incident has been resolved.
May 9, 13:20 EDT
Update - We are continuing to investigate this issue.
May 9, 13:20 EDT
Investigating - Please be advised that we are currently experiencing a Technical Phone System issue affecting our Commercial Customers in Tucson. Our Communications Engineers are diagnosing this issue in order to repair the problem as quickly as possible. We apologize for this disruption and inconvenience while we work to make repairs.
May 9, 12:46 EDT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.