All Systems Operational

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Arizona Operational
90 days ago
99.98 % uptime
Today
Tucson Operational
90 days ago
100.0 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
99.88 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
99.88 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Operational
90 days ago
99.96 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
99.96 % uptime
Today
Colorado Springs, CO Operational
90 days ago
99.96 % uptime
Today
Idaho Operational
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Virginia Operational
90 days ago
100.0 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Simply Bits Ting Infrastructure Team will be performing scheduled maintenance in the area of Downtown, UofA, Speedway/Grate area) beginning March 28th at 10pm (Arizona MT) and ending approximately 4am March 29th (Arizona MT).. Customers in these areas will experience intermittent connectivity during this time frame.
Posted on Mar 18, 2024 - 10:14 EDT
Simply Bits Ting Scheduled Maintenance (East Tucson, AZ) Apr 2, 2024 19:00 - Apr 3, 2024 02:00 EDT
Please be advised that we will be performing scheduled maintenance on our Simply Bits / Ting Internet network that will affect customers located in East Tucson, AZ.

The maintenance window is as follows:

Tuesday April 2nd beginning 10pm through approximately 4am April 3rd (TUCSON MOUNTAIN TIME)

The impact of this maintenance will result in possible Intermittent Outages during this time frame. Once maintenance has been completed, your service will be automatically restored.

We apologize for any inconvenience this may cause, but, we sincerely appreciate your patience as we work to improve our Simply Bits - Ting Infrastructure.

Posted on Mar 21, 2024 - 12:30 EDT
Simply Bits Ting Scheduled Maintenance (East Tucson, AZ) Apr 4, 2024 23:00 - Apr 5, 2024 06:00 EDT
Please be advised that on Tuesday April 4th beginning 10pm through approximately 5am April 5th (TUCSON MOUNTAIN TIME) Simply Bits Ting Infrastructure will be performing scheduled maintenance.

The impact of this maintenance will result in possible Intermittent Outages during this time frame. Once maintenance has been completed, your service will be automatically restored.

We apologize for any inconvenience this may cause, but, we sincerely appreciate your patience as we work to improve our Simply Bits - Ting Infrastructure.

Posted on Mar 26, 2024 - 12:52 EDT
On Sunday April 7th, from 10:00AM ET to 12:00PM ET, Ting and Cedar Operations staff will perform maintenance on internal tools used by Customer Support and backend tools used by customers of Ting's Cedar Networks in Colorado.

During this maintenance window Internet data services and Voice phone services will not be impacted. Those services will remain working normally.

During this maintenance window customers will be unable to make payments on Cedar invoices or place new orders. Customer support will be glad to assist you with any updates after the maintenance window is complete.

Posted on Mar 22, 2024 - 15:43 EDT
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 09:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 EDT
Scheduled - Simply Bits Ting Infrastructure Team will be performing scheduled maintenance in the area of Downtown/Silver Lake area East of the 10 freeway beginning March 26th at 10pm (Arizona MT) and ending approximately 4am March 27th (Arizona MT).. Customers in these areas will experience intermittent connectivity during this time frame.
Mar 18, 10:12 EDT
Mar 26, 2024
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Resolved - Our engineers have identified and resolved the issue. Service has now been restored.
Mar 23, 23:12 EDT
Identified - Ting Internet engineers are working to restore service for the affected customers at this time. Thanks for your patience.
Mar 23, 21:33 EDT
Investigating - Ting Internet engineers are investigating an outage affecting some customers in Wake Forest, NC. We will post a further update as soon as more information is available.
Mar 23, 20:14 EDT
Mar 22, 2024
Resolved - This incident has been resolved.
Mar 22, 10:22 EDT
Monitoring - Our team has completed the repairs and customers impacted have their service restored. If you are experiencing any issues at this time, please reach out to our 24/7 support team for assistance at https://ting.com/support.

Thank you for your patience.

Mar 21, 15:39 EDT
Update - Ting Internet engineers and the field team are working to restore service to a small number of customers currently impacted at this time. Thank you for your patience.
Mar 21, 10:09 EDT
Update - The field techs were working all night in order to restore service for some of offline customers, however it was found more fiber damages than expected. We'll keep you posted, once have more information on progress. Thank you for your patience on that.
Mar 21, 06:49 EDT
Update - Our fiber splicing is almost complete, with groups of customers continuing to come online as their fiber is repaired. Thank you for your patience.
Mar 21, 00:38 EDT
Update - The fiber splicing team work is ongoing, with customers coming online in batches over the past hour. Customers in remaining batches will see access return over the next hour.
Mar 20, 23:33 EDT
Update - Ting Internet engineers in the field continue to work through the roadside repair, which is progressing well.

Our estimate for restoration is 11 PM.

Thank you for your patience.

Mar 20, 21:27 EDT
Identified - Ting Internet engineers are working to repair a major fiber break caused by road work which struck our fiber while boring. Our repair crews are engaged and doing as much prep work as possible while a new conduit is installed for the fiber to be run through and then it will be spliced in to restore service.

Our current estimate for restoration is 5 hours. We will provide further updates throughout the process. Thank you for your patience.

Mar 20, 17:44 EDT
Update - Ting engineers are on-site and have located damage to fiber lines. Current ETR from our team in in the range of 6 hours due to the complexity of the necessary repairs. More information will be posted here as it becomes available and our survey work is completed.
Mar 20, 15:04 EDT
Investigating - Ting Internet engineers are investigating reports of a service outage affecting some customers in Wake Forest, NC. We will post further information as soon as possible.
Mar 20, 13:27 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled - On Friday, March 22nd from Midnight to 6:00AM ET due to a road widening project in Fuquay Varina, NC, we will be required to cut, re-route, and re-splice our fiber in certain places along the impacted area.

Customers expected to be impacted during this maintenance have been contacted directly. During this maintenance window, customers can expect to see approximately a 3-hour service disruption, possibly more, after which service will be automatically restored.

Mar 13, 17:34 EDT
Completed - The scheduled maintenance has been completed.
Mar 22, 00:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:01 EDT
Scheduled - On Friday March 22nd at midnight we're planning scheduled maintenance on the Ting Internet network in Westminster, MD to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 15-minute service disruption, after which service will be automatically restored. This will impact 17 of our commercial customers, who will also receive emails directly to advise of this.

Mar 21, 17:07 EDT
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 EDT
Scheduled - On Thursday, March 21st from Midnight to 6:00AM ET we're planning scheduled maintenance on the Ting Internet network in Westminster, MD to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Mar 13, 17:27 EDT
Mar 20, 2024
Resolved - Repairs have been completed to the damaged fiber lines.

We are beginning to see recovery of equipment for the impacted location, we will monitor and contact businesses impacted to confirm connectivity.

Thank you for your patience in this matter.

Mar 20, 12:01 EDT
Update - Repairs are underway for the fiber damage off of the impacted utility pole. It was found a car had struck the pole and caused the damage to our lines.

We will post additional updates as they come our way, as well as when restoration is completed.

Thank you.

Mar 20, 11:24 EDT
Identified - Our engineers have identified a partial outage due to a fiber break from nearby work being done by Dominion Power that is impacting 11 commercial customers on 240 W Main St. Our field engineers are on site assessing the extent of the damage. We currently do not have an estimated time of restoral, but we will update this as more information becomes available.

Thank you for your patience.

Mar 20, 10:37 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled - On Wednesday, March 20th from Midnight to 6:00AM ET we're planning scheduled maintenance on the Ting Internet network in Westminster, MD to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Mar 13, 17:23 EDT
Mar 19, 2024

No incidents reported.

Mar 18, 2024
Resolved - Our engineers have implemented a permanent fix, and our support teams have since been thoroughly monitoring and verifying that service is restored for our affected customers. We continue to closely monitor the situation tonight, but do not expect further interruptions.

If you still experience issues with Internet connectivity, please call us for support at 1-844-846-4994 anytime, 24/7.

Mar 18, 21:33 EDT
Update - We just wanted to update that some customers may still be impacted by the issues, however, we continue to work with our engineers and vendors on a permanent fix, which we hope to have soon. We will provide more information on this as it becomes available, and again, we appreciate your patience.
Mar 18, 19:28 EDT
Monitoring - a fix has been implemented and we are monitoring the results. Our monitoring and testing is showing customers affected have service again normally at this time.

If you are seeing an issue, please reboot the router which should resolve the issue for you once it restarts. We are continuing to monitor the service closely for any further issues. Thank you for your patience.

Mar 18, 17:28 EDT
Update - At this time our Network Operations and Architecture teams are fully engaged with our vendor partner to resolve the issue affecting some customers in Culver City and Fullerton, CA.

The issue is causing affected customers to be unable to obtain an IP address, which means they are unable to get internet service at this time. There is no immediate workaround to restore service.

We will post further updates within the hour. Thank you for your patience.

Mar 18, 16:27 EDT
Update - Further updates to our previous update, the aforementioned DHCP issue has appeared to impacted also our Culver City customers as well. We will provide additional information as it becomes available. Thank you for your patience in this matter.
Mar 18, 15:41 EDT
Update - Further to our last update, some of our Fullerton customers appear to also be experiencing DHCP issues, which are not resolved simply by rebooting their equipment. You can rest assured this has been escalated internally and we will provide more information as it becomes available. We appreciate your patience.
Mar 18, 14:23 EDT
Identified - Please note we identified issues earlier today which caused a brief service disruption to most of our customers in Fullerton, CA. A fix has been implemented, however, if you are still without service at this time, please reboot your ONT (Ting Internet fiber modem) and Router, which should resolve the issue immediately. If issues persist beyond that, please call into Support at 1-844-846-4994 (Available 24/7) for troubleshooting. Thank you.
Mar 18, 14:16 EDT
Resolved - This incident has been resolved.
Mar 18, 14:21 EDT
Update - At this time we see all services that were offline back online. If you continue to have trouble, please get in touch at 1-844-846-4994 so we can proceed with individual troubleshooting.
Mar 18, 10:26 EDT
Monitoring - At this time we see all services that were offline back online. If you continue to have trouble, please get in touch at 1-844-846-4994 so we can proceed with individual troubleshooting.
Mar 18, 09:56 EDT
Update - We are continuing to investigate this issue.
Mar 18, 08:30 EDT
Investigating - We are experiencing a fiber outage in Durango CO area. We are investigating the cause and will update as soon as we have more information.
Mar 18, 07:31 EDT
Resolved - If you are seeing any issues at this time, please reboot your ONT (ting fiber modem) and router, which should resolve the issue immediately. Thanks for your patience.
Mar 18, 13:18 EDT
Identified - A fix has been implemented. If you are without service at this time, please reboot your ONT (ting fiber modem) and Router, which should resolve the issue immediately. Thank you for your patience.
Mar 18, 11:36 EDT
Investigating - Ting Internet engineers are investigating reports of a service disruption in Culver City, CA. We will provide further information as soon as possible.
Mar 18, 11:25 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024
Resolved - This incident has been resolved.
Mar 16, 14:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results. If your service is still offline please reboot your equipment, and reach out to support at 844-846-4994 if that doesn't resolve the issue.
Mar 16, 13:05 EDT
Update - We are still investigating the cause of the outage and will update shortly as we know more.
Mar 16, 12:58 EDT
Update - We are still investigating the cause of a minor outage in Charlottesville area affecting approximately 50 customers. We will update once we find the cause.
Mar 16, 08:34 EDT
Investigating - It appears as if a vehicle accident has impacted some of our Charlottesville customers. We are currently investigating the situation and working to restore service. Thank you for your patience.
Mar 16, 01:28 EDT
Mar 15, 2024
Resolved - We just wanted to confirm the new equipment is now installed and fully configured with service fully restored. If you are still experiencing any connectivity issues, please contact our Technical Support team at 1-844-846-4994 for troubleshooting. Thanks again for your patience while we worked through those issues.
Mar 15, 12:24 EDT
Update - Although we encountered a few complications, delaying the process a bit, and there is still work to be done before service is fully restored, we have now successfully replaced the faulty equipment. Given that, we hope to have service fully restored shortly, and we appreciate your patience.
Mar 13, 19:46 EDT
Update - We have now configured the new replacement device and will be installing it shortly on-site at Seasons at Sandpoint which should then restore service for the impacted customers at Seasons North. For those impacted, we appreciate your patience and we will confirm again here once the installation is complete with full service restored.
Mar 13, 13:25 EDT
Identified - Our team has identified a failed device, a replacement is currently being configured, and technicians are scheduled to begin installation at 8:45 AM PST (March 13, 2024).
Mar 12, 21:54 EDT
Investigating - We are currently experiencing a partial outage at the Seasons at Sandpoint lakefront community in Sandpoint, Idaho impacting service for a significant number of customers in the Seasons North section of the community. You can rest assured we are already working on a fix and we will provide more information as it becomes available.
Mar 12, 19:56 EDT
Completed - The scheduled maintenance has been completed.
Mar 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled - On Friday March 15th from 1:00AM to 7:00AM MT one of our telecom partners will carry out internal maintenance within its network that carries Ting and Cedar Networks traffic. The nature of this work is to perform a fiber maintenance activity in order to proactively avoid unplanned outages.

During this maintenance window customers may experience a service disruption, after which service will be automatically restored.

Mar 4, 17:02 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:00 EDT
Scheduled - On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Feb 21, 18:14 EST
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 02:00 EDT
Scheduled - On Monday March 11th through Friday March 15th from Midnight to 6:00AM MT we're planning scheduled maintenance on the Ting Internet network in Centennial, CO to upgrade parts of our network infrastructure.

During this maintenance window, customers can expect to see a 10-minute service disruption on only one of the nights listed, after which service will be automatically restored.

Feb 21, 18:13 EST