Identified - Please note Jefferson Ridge Apartments is currently experiencing intermittent power issues which is impacting internet service for the residents there. We are working with their property management team to help address their power issues to restore full service as soon as possible, and we will provide updates as they become available.
Jan 20, 2025 - 13:20 EST
Jan 20, 2025 - 13:20 EST
Monitoring - Work on this repair has been completed. We show all services that were offline as back. If you do not have service in the area, please try a power cycle of the equipment on site (power it off, wait 10 seconds, then power it on again) and give us a call if service has not been established within a minute. 1-855-846-4994 is our support number for individual troubleshooting.
Jan 17, 2025 - 17:56 EST
Jan 17, 2025 - 17:56 EST
Identified - While investigating an issue causing an outage to a few homes along Rockwood Dr, Ting engineers have pinned the issue to a fiber splitter nearby that must be replaced. This splitter also provides service to a some other residences nearby that will drop offline shorty when repairs begin within the next hour. Repair and replacement work will be completed as soon as possible with updates posted here.
Jan 17, 2025 - 16:11 EST
Jan 17, 2025 - 16:11 EST
Monitoring - If your service is still offline, please try rebooting your radio by unplugging the power over ethernet adapter from the wall outlet and plugging it back in. We are seeing most services restored at this point.
Jan 17, 2025 - 13:29 EST
Jan 17, 2025 - 13:29 EST
Update - We have identified the outage also is affecting some homes in the San Manuel and Sahuarita areas. Engineers are continuing to investigate and we will post any updates.
Jan 17, 2025 - 11:13 EST
Jan 17, 2025 - 11:13 EST
Investigating - We are seeing a small outage affecting a few homes in the Sundown area. Investigation is currently under way and we will post an update shorty.
Jan 17, 2025 - 09:54 EST
Jan 17, 2025 - 09:54 EST
Update - For Simply Bits customers who are seeing the incorrect amount for their monthly plan when they log in online, we have a workaround in place while we work to correct the issue for all impacted customers. If you are seeing the incorrect amount, you should be able to go to the invoices section of your online account and request an email a copy of your invoice which will show the proper billing amount. Thank you for your patience while we continue to work on correcting this issue.
Dec 11, 2024 - 15:11 EST
Dec 11, 2024 - 15:11 EST
Investigating - We have identified an issue with the Ting Website where Simply Bits Residential Customers in Arizona are not able to view the pricing for their current speed plan. All residential customers in this market who are currently using the Ting Web Portal to manage their accounts are currently seeing the price of $159.95 regardless of the actual plan they are on. Please be advised this issue will not impact your service in any way, and your pricing will remain the same as it has been. No actual changes to your plan or pricing have been made. We are currently investigating this issue with the web site and will post updates as they become available
Dec 10, 2024 - 17:24 EST
Dec 10, 2024 - 17:24 EST
About This Site
We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.
Arizona
Partial Outage
Tucson
Partial Outage
Catalina
Operational
Amado
Operational
Douglas
Operational
Green Valley
Operational
Marana
Operational
Mt. Lemmon
Operational
Nogales
Operational
Oracle
Operational
Oro Valley
Operational
Rio Rico
Operational
Sahuarita
Operational
San Manuel
Operational
Tubac
Operational
Vail
Operational
California
Operational
Culver City, CA
Operational
Encinitas, CA
Operational
Fullerton, CA
Operational
Solana Beach, CA
Operational
Carlsbad, CA
Operational
Colorado
Operational
Aspen, CO
Operational
Basalt, CO
Operational
Bayfield, CO
Operational
Carbondale, CO
Operational
Centennial, CO
Operational
Colorado Springs, CO
Operational
Cortez, CO
Operational
De Beque, CO
Operational
Dolores, CO
Operational
Durango, CO
Operational
Glenwood Springs, CO
Operational
Greenwood Village, CO
Operational
Grand Junction, CO
Operational
New Castle, CO
Operational
Parachute, CO
Operational
Rifle, CO
Operational
Silt, CO
Operational
Willits, CO
Operational
Idaho
Operational
Greater Sandpoint, ID
Operational
Ponderay, ID
Operational
Maryland
Operational
Westminster, MD
Operational
New Mexico
Operational
Farmington, NM
Operational