Monitoring - Monsoon season is upon us! Did you know that your internet service can become degraded or unusable during inclement weather events? Extreme high winds and hard downpour may possibly affect the position of equipment. "Rain Fade" can affect line of sight to our Towers, as well as moisture to exterior cabling can cause temporary disruptions to your service. Please note during severe weather events we are unable to resolve issues until after the weather has passed.
Jun 20, 2024 - 18:00 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Arizona Operational
90 days ago
99.97 % uptime
Today
Tucson Operational
90 days ago
99.62 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Operational
90 days ago
99.44 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Colorado Springs, CO Operational
90 days ago
98.88 % uptime
Today
Idaho Operational
90 days ago
99.78 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
99.78 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
90 days ago
99.88 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
99.88 % uptime
Today
Virginia Operational
90 days ago
100.0 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be advised that we will be performing scheduled maintenance affecting customers in the area of Auto Mall and Rillito in North Tucson. Maintenance will begin at 10 pm on on July 27th and complete approximately 6am July 28th.

Customers in these areas will experience a system outage during this time frame.

We apologize for the disruption of service, but appreciate your patience as work to improve our Simply Bits Ting infrastructure.

Posted on Jun 20, 2024 - 14:55 EDT
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Completed - The scheduled maintenance has been completed.
Jun 24, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 12:00 EDT
Scheduled - On Monday June 24th at approximately 10:00 AM MT until approximately 1:00 PM, Ting Internet engineers will be performing emergency maintenance to accomodate a sewer repair in the Arapahoe Estates neighborhood. Customers expected to be part of this maintenance have been contacted directly.

During this maintenance, affected customers will experience a service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible.

We are expediting this maintenance on an emergency basis and the timeframe may change. Please see tinginternetstatus.com for the latest information. Thank you for your patience.

Jun 24, 10:58 EDT
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

Unresolved incident: Monsoon Season Alert.

Jun 19, 2024
Resolved - This incident has been resolved.
Jun 19, 18:02 EDT
Update - We are continuing to investigate this issue.
Jun 19, 18:02 EDT
Update - We are continuing to investigate this issue.
Jun 19, 12:09 EDT
Investigating - Please be advised that we are currently experiencing system/power issues affecting customers in the Northeast/Redington area of Tucson. Customers in these areas will experience intermittent connectivity, Our Engineering Team has been dispatched in order to diagnose and resolve this issue as quickly as possible.

We apologize for the disruption of service, but appreciate your patience as we work to resolve the issue.

Jun 19, 12:00 EDT
Jun 18, 2024

No incidents reported.

Jun 17, 2024
Resolved - This incident has been resolved.
Jun 17, 16:33 EDT
Update - We are continuing to investigate this issue.
Jun 17, 16:33 EDT
Investigating - We are currently investigating a service issue affecting our phone systems. We apologize for the disruption while our System Engineers look into the cause of this issue and identify a resolution.

Thank you for your patience while work to resolve this issue for our Simply Bits - Ting customers.

Jun 17, 11:18 EDT
Resolved - The maintenance was successful as the connections on the circuit have remained stable over the weekend with no observed errors. If you continue to experience difficulties, please contact us at 1-844-846-4994 so we can proceed with individual troubleshooting.
Jun 17, 08:06 EDT
Update - Further to yesterday's maintenance, our leased-line partner Lumen has requested an emergency maintenance window after business hours today to perform intrusive testing on the circuit from a different city to determine the source of the elevated error rates which are causing the degraded performance.

Customers affected in Farmington can expect to see service disconnections and restorations beginning at approximately 7:00PM MT. Please expect up to 2 hours of intermittent service while troubleshooting is underway after which connections will be restored.

Jun 14, 15:08 EDT
Update - Our leased-line parter Lumen has requested an emergency maintenance window after business hours today to perform intrusive testing on the circuit to resolve the elevated error rates which are causing the degraded performance.

Customers affected in Farmington can expect to see multiple service disconnections and restorations beginning at approximately 5:00PM MT. Please expect up to 2 hours of intermittent service while troubleshooting is underway after which connections will be restored.

Jun 13, 12:42 EDT
Update - Our field crew successfully replaced the faulty equipment last night, and so far the connections are looking more stable. However, we are still seeing some errors on a particular link for which we have requested a dispatch. Our partners, Lumen, will be heading out today to check the handoff link and potentially cleaning the fibers on their end of the connection in order to resolve the issue. We will provide additional updates as soon as more information becomes available.
Jun 13, 09:57 EDT
Update - Customers affected in Farmington can expect to see multiple service disconnections and restorations starting at approximately 5:30PM MT as our technicians troubleshoot the fiber errors. Depending on results it could be up to 2 hours of intermittent service once work commences. We will provide further updates as information becomes available.
Jun 12, 19:02 EDT
Update - We are continuing to work on a fix for this issue. Service will be interrupted for up to 2 hours while continue to resolve this. Thank you for your continued patience!
Jun 12, 18:57 EDT
Update - Customers affected in Farmington can expect to see multiple service disconnections and restorations starting at approximately 5:30PM MT as our technicians troubleshoot the fiber errors. Depending on results it could be up to 2 hours of intermittent service once work commences. We will provide further updates as information becomes available.
Jun 12, 18:12 EDT
Update - Ting Internet engineers have determined a course of action and will be travelling to Farmington, NM to troubleshoot the equipment on site and will have spares available for replacements if required. We are also engaging technicians with our leased line provider to investigate the circuit for potential issues in regards to elevated error rates we are seeing.

We expect our technicians to arrive in Farmington at approximately 6PM MT and will provide further updates as soon as new information becomes available.

Jun 12, 13:20 EDT
Update - The updated hardware we have implemented has provided relief for impacted customers in Colorado, however we continue to see issues in the Farmington area. We are currently reviewing the issue and developing a plan to resolve. We thank you for your patience.
Jun 12, 10:57 EDT
Update - We encountered a slight delay with configuring the new equipment, however, we will be proceeding shortly.

To recap, Ting Internet engineers will be replacing equipment to address the recent issues with elevated error rates that some customers are experiencing with internet and phone service.

During this maintenance, affected customers will experience a service disruption for approximately 30 minutes, after which connections will automatically be restored. We will be monitoring the system closely after the maintenance is complete to ensure the issue is fully resolved.

We are expediting this maintenance on an emergency basis and the timeframe may change. We will advise of any updates here. Thank you for your patience.

Jun 11, 19:41 EDT
Update - On Tuesday June 11th at approximately 5:00 PM MT, Ting Internet engineers will be replacing equipment to address the recent issues with elevated error rates that some customers are experiencing with internet and phone service.

During this maintenance, affected customers will experience a service disruption for approximately 30 minutes, after which connections will automatically be restored. We will be monitoring the system closely after the maintenance is complete to ensure the issue is fully resolved.

We are expediting this maintenance on an emergency basis and the timeframe may change. We will advise of any updates here. Thank you for your patience.

Jun 11, 11:17 EDT
Update - Ting Internet engineers are planning an emergency maintenance to occur shortly in Colorado to address the elevated error rates that some customers are experiencing with internet and phone service.

Customers can expect a 5-10 minute service outage shortly after which connections will automatically be restored. We will provide further information in an update once the maintenance is complete. Thank you for your patience.

Jun 11, 10:34 EDT
Update - We've been monitoring and found some high error rates coming from our central equipment that we had resolved yesterday - some customers have called in and reported service interruptions.

Our engineers are back on this issue to find a temporary solution until after business hours, when our replacement equipment arrives and can be installed.

Jun 11, 10:14 EDT
Update - The emergency maintenance has completed and we are monitoring the system closely to determine if the issue is resolved. Thank you for your patience.
Jun 10, 18:13 EDT
Update - Ting Internet engineers are planning an emergency maintenance to occur shortly to address the issues some customers in Colorado are experiencing with internet and phone service.

Customers can expect a 5-10 minute outage shortly after which connections will automatically be restored. We will provide further information in an update once the maintenance is complete. Thank you for your patience.

Jun 10, 17:14 EDT
Update - We are continuing to work on a fix for this issue. Thank you for your continued patience!
Jun 10, 15:53 EDT
Update - We are continuing to work on a fix for this issue. Thank you for your continued patience!
Jun 10, 15:23 EDT
Update - We are continuing to work on a fix for this issue.
Jun 10, 12:58 EDT
Update - Our technicians are continuing to work on a fix for this issue. Thank you for your patience!
Jun 10, 11:36 EDT
Identified - We've identified a problem with some of our central equipment in Durango, CO. Some customers in the area have reported issues with internet service and phone service as a result. Issues may range from internet not working to phones being unable to make/receive calls.
We have a technician on-site in the process of resolving the problem so that we can have services restored as soon as possible.

Jun 10, 10:23 EDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 19:29 EDT
Update - Although we will continue to monitor the situation closely for a while, repairs have now been completed and all services impacted by this outage should now be fully restored.

If you are still experiencing issues, please try power-cycling both your Ting Internet ONT modem and router/mesh system, and then call into Support at 1-844-846-4994 (Available 24/7) if the issues persist.

Jun 13, 17:56 EDT
Update - We are continuing to monitor for any further issues.
Jun 13, 17:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 17:54 EDT
Update - Repairs to the damaged fiber are underway and our crews are hopeful for restoration of service within one hour.
Jun 13, 17:28 EDT
Identified - Although we're still investigating the extent, it appears we've uncovered the root cause as our fiber was damaged by local 3rd party contractors causing this outage. We are already formulating a plan for repairs for when the full extent is confirmed. We will continue to provide more information as it becomes available.
Jun 13, 15:39 EDT
Investigating - We are currently experiencing an outage in our Holly Springs, NC market impacting a significant number of customers. You can rest assured we are already investigating the matter and we will provide more information here as it becomes available.
Jun 13, 14:58 EDT
Jun 12, 2024
Resolved - Work has completed here and all customer are now be back online.
Jun 12, 19:09 EDT
Update - Field splicing to repair the damage is progressing well, with a majority of customers already repaired and online. Work continues towards full service restoration.
Jun 12, 17:52 EDT
Identified - The Ting field team has assessed the fiber damage and are estimating repairs should be completed by 8PM. We will provide an update as work progresses.
Jun 12, 16:07 EDT
Update - The field team is en route to the area where we believe a fiber break may have occurred. Once they have found the source of the issue and determined the scope for repair, we will provide an estimated time to repair.
Jun 12, 15:16 EDT
Investigating - Ting Internet engineers are investigating reports of an outage affecting some parts of Fuquay-Varina, NC. We will post more information as soon as possible.
Jun 12, 13:59 EDT
Resolved - This incident has been resolved.
Jun 12, 10:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 02:33 EDT
Identified - Our engineers have isolated the problem and are working to bring service back online for our Encinitas customers. The service will be disrupted while the fix is applied. Thank you for your patience.
Jun 12, 01:42 EDT
Investigating - We are investigating reports of an outage affecting some parts of Encinitas. We're gathering details and will post an update shortly. Thank you for your patience.
Jun 12, 00:04 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 EDT
Scheduled - On Wednesday June 12th from Midnight to 06:00 EDT we're planning some scheduled maintenance on a portion of the Ting Internet network in Charlottesville, VA.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored.

May 30, 12:21 EDT
Resolved - Our upstream provider has successfully completed the emergency maintenance on the damaged equipment in our North Carolina markets. Service should now be restored to normal, and you should no longer experience reduced speeds or connection issues.

We are continuing to monitor the situation to ensure stability. If you encounter any further issues, please reach out to our support team.

Thank you for your patience and understanding as our partner worked to resolve this issue.

Jun 12, 03:49 EDT
Update - We are continuing to investigate this issue.
Jun 12, 01:52 EDT
Investigating - Our upstream provider is currently performing emergency maintenance on some damaged equipment that is causing degraded service for our customers in our North Carolina markets. During this time you may see reduced speeds and connection issues. The maintenance is scheduled to be completed by 6am EST and we are continuing to monitor the impact. If there are any issues with the maintenance we will provide updates here. We thank you for your patience as our partner works to correct these issues.
Jun 12, 01:51 EDT
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 EDT
Scheduled - On Tuesday June 11th at approximately 5:00 PM MT, Ting Internet engineers will be replacing equipment to address the recent issues with elevated error rates that some customers are experiencing with internet and phone service.

During this maintenance, affected customers will experience a service disruption for approximately 30 minutes, after which connections will automatically be restored. We will be monitoring the system closely after the maintenance is complete to ensure the issue is fully resolved.

We are expediting this maintenance on an emergency basis and the timeframe may change. Please see tinginternetstatus.com for the latest information. Thank you for your patience.

Jun 11, 11:06 EDT
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 02:00 EDT
Scheduled - On Monday June 10th from 11:00 PM to 6:00 AM PT we're planning some scheduled maintenance on a portion of the Ting Internet network in Encinitas, CA to accommodate the Santa Fe Drive corridor construction.

Customers who are expected to be part of this maintenance have been contacted directly.

Affected customers will experience a service disruption during the maintenance window as the fiber is re-routed, after which service will be automatically restored.

Jun 6, 15:58 EDT