Internet outage in Charlottesville, VA
Investigating - Some customers in Charlottesville, VA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Sep 24, 2026 - 15:34 EDT
Internet outage in Wake Forest, NC
Identified - We're sorry — we posted the all-clear too early. Some connections in Wake Forest, NC are affected again, and our engineers are working on it now.

We'll update here as soon as we know more.
Sep 24, 2026 - 15:05 EDT
Update - Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Sep 24, 2026 - 13:51 EDT
Monitoring - A fix has been implemented, and services have been restored for all affected customers. We will continue to closely monitor the connections to ensure there are no further issues. Thank you for your patience and understanding.
Sep 24, 2026 - 13:25 EDT
Investigating - Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Sep 24, 2026 - 10:40 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
Tucson Operational
Catalina Operational
Amado Operational
Douglas Operational
Green Valley Operational
Marana Operational
Mt. Lemmon Operational
Nogales Operational
Oracle Operational
Oro Valley Operational
Rio Rico Operational
Sahuarita Operational
San Manuel Operational
Tubac Operational
Vail Operational
California Operational
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
Laguna Woods Village Operational
Colorado Operational
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Colorado Springs, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Dolores, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Greenwood Village, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Willits, CO Operational
Thornton, CO Operational
Idaho Operational
Greater Sandpoint, ID Operational
Ponderay, ID Operational
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Major Outage
Angiers, NC Operational
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
Wake Forest, NC Major Outage
Tennessee Operational
Memphis Operational
Virginia Major Outage
Charlottesville, VA Major Outage
Alexandria, VA Operational
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance Sep 25, 2026 05:00-08:00 EDT

We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 9

Catalina P
Golder Ranch
Winsett
Posted on Sep 02, 2026 - 16:18 EDT

Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance Sep 28, 2026 05:00-08:00 EDT

We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 10

Ace Hardware
Corona SC Pole 3
Escalante
Posted on Sep 02, 2026 - 16:20 EDT

Sep 24, 2026

Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 8

Bigelow Journal Tower
Loma Linda Tank
Mt Lemmon Radio Ridge
Oak Creek
San Manuel Tower
Sep 2, 16:16 EDT
Ting Internet - Holly Springs, NC - Scheduled Maintenance
Resolved - This incident has been resolved.
Sep 24, 05:46 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 05:46 EDT
Update - We are continuing to work on a fix for this issue.
Sep 24, 03:09 EDT
Identified - In Holly Springs, NC, Ting Internet engineers are performing the maintenance on our network.

As a result, Ting Internet services for some customers is briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Sep 24, 00:17 EDT

Sep 23, 2026

Ting Internet - Angier NC Planned Relocation at E McIver St X South Wilma St
Completed - The scheduled maintenance has been completed.
Sep 23, 17:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 11:55 EDT
Scheduled - Due to ongoing road expansion, we will be relocating some fiber lines in Angier NC overnight between Sep 23rd and 24th. Since existing fiber must be cut and re-spliced to take a different path, we expect a customers south of that intersection (along S Wilma / Campbell and side streets) to experience a service outage overnight while work is being completed. No action is required and service will be restored automatically prior to the end of the maintenance window.
Sep 9, 12:05 EDT
Internet outage in Greater Sandpoint, ID — after planned maintenance
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Sep 23, 15:58 EDT
Update - Service is back. We've confirmed the affected connections in Greater Sandpoint, ID are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Sep 23, 13:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 13:03 EDT
Update - Work is ongoing and the current ETR is 2 hours to complete the emergency maintenance. Thank you for your patience.
Sep 23, 11:07 EDT
Identified - Current ETR is 4 hours to complete the emergency maintenance. We will continue to provide updates here as we get them from our field team.
Sep 23, 09:10 EDT
Investigating - Our planned maintenance in Greater Sandpoint, ID has finished, but some customers are still without service. That's not what we planned, and the team is staying on it until everyone's back.

We'll update here as connections come back. There's nothing affected customers need to do — service will restore on its own. Thanks to everyone still waiting for bearing with us.
Sep 23, 09:02 EDT
Sandpoint ID - Emergency transport fiber move 9/22-9/23 overnight
Completed - The scheduled maintenance has been completed.
Sep 23, 09:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 02:45 EDT
Scheduled - Due to ongoing construction in the city of Sanpoint near Lincoln Ave, we must cut and re-splice transport fibers underground to make way for other underground work.

This will be accomplished overnight the night of the 22nd beginning at 11:55 PM and extending until 6 AM on the 23rd. During this maintenance a group of approximately 200 customers will go offline as fibers are re-spliced. Service will be restored automatically by the end of the maintenance period.

Customers among these streets are expected to be affected by this maintenance: Hickory Glen Ave, Spruce St, Hickory St, Larch St, N division Ave, Poplar St, Willow Dr, Oak St, Mosshart St among others.
Sep 18, 18:24 EDT
Small outage in Memphis, TN
Resolved - This incident has been resolved.
Sep 23, 08:40 EDT
Monitoring - Splice work is complete. A few customers remain offline; field teams will return tomorrow morning to restore final services. Thank you for your patience as we work to resolve this issue.
Sep 22, 22:43 EDT
Update - We are continuing to work on a fix for this issue.
Sep 22, 21:08 EDT
Update - We are continuing to work on a fix for this issue.
Sep 22, 15:38 EDT
Update - Restoration efforts are still underway. The field team has confirmed that splicing work is now complete, and they are currently identifying the remaining customers who are still offline.

The team is working as quickly as possible to restore service to those customers. We will continue to provide updates as restoration progresses.
Sep 22, 13:35 EDT
Update - Service is gradually being restored as the field team continues working on repairs. At this time, we have updated the ETA to 12:00 PM local time. We appreciate your patience and will continue to provide updates as work progresses.
Sep 22, 11:34 EDT
Update - Engineers are continuing to work on a fix. They have updated the ETA to 12:30pm local time.
Sep 22, 11:33 EDT
Update - Wea re continuing to work to restore service. Some customers may have already seen their service restored. New ETA is 10am local time
Sep 22, 10:16 EDT
Identified - We are currently seeing a small outage for customers in the Memphis, TN market. Engineers are already working on a solution and have set an eta for completion as 9am local time. If status changes we will update here.
Sep 22, 08:44 EDT
Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 7

Asarco
DOU-Argus
DOU-Border Cell
DOU-Gadsden Hotel
KNOG Studio Tower
KNOG Tank Tower
Mt Fagan
Peck Canyon
Rio Rico Fire Dept Station 2
Tubac FD Station 1
Sep 2, 16:14 EDT
Ting Internet - Holly Springs, NC - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:00 EDT
Scheduled - In Holly Springs NC, on Wednesday September 23rd from Midnight to 6:00AM ET, Ting Internet engineers will perform scheduled maintenance on our network.

During the maintenance window, Ting Internet services for some customers may be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Sep 22, 17:54 EDT

Sep 22, 2026

Internet outage in Wake Forest, NC
Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Sep 22, 19:01 EDT
Update - Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Sep 22, 16:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 16:03 EDT
Update - We are continuing to investigate this issue.
Sep 22, 15:39 EDT
Update - A small number of customers in Wake Forest are currently offline, our techs are looking into the cause and we w ill update when we can.
Sep 22, 10:47 EDT
Investigating - Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Sep 22, 10:34 EDT
Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 6

Eagles Nest
Green Valley Cell Tower
Sahuarita HS
Tubac FD Station 3
Sep 2, 16:12 EDT

Sep 21, 2026

SimplyBits - Fax Services Outage
Resolved - Our network partner has fully repaired our main fax PRI line. All fax services are back up and running!
Sep 21, 18:00 EDT
Update - Status of our fax services have been unchanged since the weekend and our backup routes are still working for most customers. We are still working with our network provider on a full repair. No ETA provided as of yet.
Sep 21, 14:02 EDT
Monitoring - Our network partner is still working on resolving the main fax PRI line, but our backup methods have resolved problems for most customers. We expect that our fax services should be restored fully overnight (although we don't have an exact ETA). We are continuing to monitor the issue during the last stretch of the fix.
Sep 18, 18:01 EDT
Identified - Our network partner has determined that they need to dispatch a technician to assess the issue in person. In the meantime, we have seen most customer faxes go through on one of our backup routes although this may not have restored functionality entirely. We will be updating as we receive further updates from our network partner. Thank you!
Sep 18, 12:08 EDT
Update - We are still working alongside our network partner to determine the cause of the issue. We were informed there was a 'soft loop' that was cleared from their side but this doesn't appear to have restored fax services as of yet. Thank you for your patience!
Sep 17, 17:08 EDT
Investigating - We have identified an outage affecting fax services stemming from a PRI line provided by our network partner. You may notice that inbound and outbound faxing may be intermittent or not work at all.

We have engaged our network partner to have this resolved as soon as possible and will continue to post updates here as we receive them.
Sep 17, 14:35 EDT
Centennial CO Outage
Resolved - This incident has been resolved.
Sep 21, 14:33 EDT
Update - Work is continuing and is roughly 25% completed at this time.
Sep 21, 11:56 EDT
Identified - 4 fibers were damaged intentionally and our techs will need to send new fiber to each customer. We are hoping to accomplish this on Monday September 21 to reinstate service. We do not have an ETA at this time. We will update with an ETA when we can.
Sep 20, 21:01 EDT
Update - Our techs are still looking into the cause of this outage. We will have more updates as we get them. No ETA at this time.

Thank you for your patience.
Sep 20, 20:28 EDT
Investigating - We see a small number of customers in Centennial CO affected by an outage. Out techs are looking into the cause and we will update when we have more.
Sep 20, 17:52 EDT
Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 5

Crestview
Desert House of Prayer
LaCholla Office Park
NWST - Walker Road Radio Tower
Redemptorist Renewal (RRC)
Sky Canyon
Zinna Radio Tower
Sep 2, 16:10 EDT

Sep 20, 2026

Sep 19, 2026

Ting Internet - Thornton, CO - Partial Outage
Resolved - This incident has been resolved.
Sep 19, 20:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 22:58 EDT
Update - Our field crews are onsite identifying the damaged fibers and making preparations for repairs. An Estimated Time of Restoration (ETR) will be given as soon as it becomes available. Thank you
Sep 18, 20:53 EDT
Identified - Field crews are traveling to the site of the suspected fiber issue. Thank you for your patience as we work to resolve this issue.
Sep 18, 20:31 EDT
Update - We are continuing to investigate this issue.
Sep 18, 19:23 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Thornton, CO. We will post further information and next steps here as soon as it becomes available.
Sep 18, 19:22 EDT

Sep 18, 2026

Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 4

Beacon Hill
Dove Mountain
Gila Monster
Missile Base
MUSD - Mountain View High School
MUSD - Tortolita Middle School
Old Vail
Piano Mtn
Sundown
Sep 2, 16:06 EDT

Sep 17, 2026

Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 3

5151 Building
Bank of America
Camp Lowell
Country Club Tower
Transamerica Building (TA)
Sep 2, 16:03 EDT

Sep 16, 2026

Power Outage impacting Service in East Tucson
Resolved - Storm Damaged Equipment on Winsett has been replaced and all links are back up and customers are back on line. All power outages have been resolved at this time. If your internet has not automatically been restored, please power cycle your router and the Simply Bits Adapter that powers the radio on your roof. Thank you
Sep 16, 10:14 EDT
Update - We have been able to restore service to customers on our Hilton East Tower Site. We continue to work towards restoring service at our Winestt Site on E 18th Street. Do to site access restrictions we may not be able to fully restore service to that site until around 12PM Local time on Wednesday September 16th, 2026. We are exploring all possible workarounds and updates will be posted here as they become available
Sep 15, 13:49 EDT
Identified - Several Power Outages in East Tucson are impacting one of our Tower Sites causing loss of internet to some customers in the area. We are closely monitoring the issue and we understand that Tucson Electric Power is working to get power restored to all customers in the impacted areas. When power is restored most customers will see their connection to the internet restore automatically. If you are still not getting an internet connection please power cycle your Simply Bits Power Adapter to reboot your radio and also power cycle your router. Thank you for your patience and understanding
Sep 15, 07:33 EDT
Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 2

6303 Tanque Verde
Bush Hill
NorthSwan Tower
Orpheum
Resort View
Sep 2, 16:00 EDT

Sep 15, 2026

Culver City
Resolved - This incident has been resolved.
Sep 15, 15:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 12:55 EDT
Identified - Our techs have identified the issue and are ng a remote fix. Most customers should be back in service. We're working on the remaining customer still offline.
Sep 15, 12:26 EDT
Investigating - We are seeing an issue affecting eero routers in Culver City this morning. If you are experiencing issues please power cycle your eero device. We are working to find the cause of this issue.
Sep 15, 11:51 EDT
Laguna Woods California
Resolved - This incident has been resolved.
Sep 15, 15:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 12:55 EDT
Identified - Our techs have identified the issue and are ng a remote fix. Most customers should be back in service. We're working on the remaining customer still offline.
Sep 15, 12:25 EDT
Investigating - We are seeing an issue affecting eero routers in Laguna Woods this morning. If you are experiencing issues please power cycle your eero device. We are working to find the cause of this issue.
Sep 15, 11:22 EDT
Colorado Springs, CO
Resolved - This incident has been resolved.
Sep 15, 08:57 EDT
Update - We are still looking and investigating the root cause of the issue. Will update as more information becomes available.

Thank you for your patience as we continue to work on this and resolve it as soon as possible.
Sep 14, 17:09 EDT
Update - Our techs are on site still investigating the cause of the issues here.
Sep 14, 13:34 EDT
Investigating - We are experiencing some issues causing degraded service for a small group of customers in the Colorado Springs market. Our techs are investigating and we will provide updates as they come.
Sep 14, 11:36 EDT
Ting Fixed Wireless - Tucson, AZ - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 EDT
Scheduled - We will be conducting infrastructure Maintenance to improve network stability and customer reliability This customer impacting. The upgrades will run starting 5AM ET for approximately 3 hours
We anticipate that there may be some downtime for customers during this window of approximately 20 minutes

Firmware Upgrades: 25.1 Canopy | Batch 1 Tower Sites

Cascabel
Milagrosa
Quartz Hill
Redington Ranch
Redington Ranch 2
Sep 2, 14:59 EDT

Sep 14, 2026

Sep 13, 2026

Greenwood Village CO
Resolved - This incident has been resolved.
Sep 13, 08:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 17:17 EDT
Investigating - We are seeing some issues in Greenwood Village in Colorado where customers may be affected. We are looking into the issue to determine a cause and will update when we have more. No ETA at this time
Sep 12, 16:39 EDT

Sep 12, 2026

Sep 11, 2026

Ting Internet - Memphis, TN - Partial Outage
Resolved - This incident has been resolved.
Sep 11, 15:50 EDT
Update - This issue is ongoing, mostly affecting the Peachtree Apartment units. Our partners have been notified and are working on a repair. I do not have an ETA at this time.

Thank you for your patience.
Sep 5, 09:38 EDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 22:02 EDT
Update - Field crews are continuing to work on site toward a resolution. We do not have any new updates to report at this time, but we will share more details as soon as further information becomes available.
Sep 4, 22:02 EDT
Identified - Field crews have arrived on site and successfully identified the cause of the damage. Repairs are currently being prepped and will begin shortly. We will share further details and progress updates here as more information becomes available.
Sep 4, 18:39 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Memphis, TN. We will post further information and next steps here as soon as it becomes available.
Sep 4, 16:30 EDT

Sep 10, 2026

SimplyBits - Golder Ranch Tower Outage
Resolved - This incident has been resolved.
Sep 10, 11:00 EDT
Monitoring - The affected fiber cables have been repaired which has restored connectivity to both of our towers. We are still monitoring for any further issues, but we have seen most customers come back online. If you were affected and are still offline, we recommend re starting your dish by disconnecting power and re-connecting. If you still have trouble getting an internet connection, please reach out to SimplyBits Support.
Sep 9, 21:30 EDT
Update - Latest Update: Contractors continue to pull fiber strands into place. Due to delays 4 pm MST ETR will not be met. Currently there is no new ETR at this moment.
Sep 9, 18:58 EDT
Update - Latest Update: Technicians on-site have completed locating and assessing the damage. The current ETR is in 4 hours, or roughly 4:00pm today. We will continue to monitor. Thank you for your patience while we work to restore services.
Sep 9, 15:13 EDT
Update - Latest Update: Technicians on-site have completed locating and assessing the damage. The current ETR is in 4 hours, or roughly 4:00pm today. We will continue to monitor. Thank you for your patience while we work to restore services.
Sep 9, 15:10 EDT
Update - Latest Update: The technicians on-site have discovered damage to our conduit. They continue to work on assessing the extent of the damage and the resulting repairs. There is currently no ETR at this time. We will continue to monitor and provide updates. Thank you.
Sep 9, 14:05 EDT
Update - Update: Locating crew are still working on site marking utilities and is expected to finish approximately 4 am to 5 am MST time. We will provide an update one the locating crew has completed work and our team and commence digging out fiber cut. Next update is anticipated within the next few hours. Thank you for your understanding. We apologize for the inconvenience
Sep 9, 10:06 EDT
Identified - Our third party network partner has confirmed an outage affecting two of our towers, Golder Ranch and Catalina due to a fiber cut in the area. 79 customers are affected.
Third party technicians are working with us on restoration, but no ETR has been provided as of yet.
Sep 8, 17:55 EDT
Update - We have one of our infrastructure technicians heading out to the tower site for further investigation.
Sep 8, 16:20 EDT
Investigating - We have discovered an issue with our tower in the Catalina, AZ area (Golder Ranch). There are approximately 47 customers connected to this tower, all of which are currently offline. Our engineers are currently looking into a fix as soon as possible.
Sep 8, 15:56 EDT
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