Ting Internet Status

Nov `1`, `2026`

No incidents reported today.

Oct `31`, `2026`

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 31, 15:45 EDT

Update - Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 31, 13:00 EDT

Monitoring - All affected customers are now back online. We will monitor this for a time before closing the status.

Thank you for your patience during this outage.
Oct 31, 12:45 EDT

Investigating - Our repair vendor has provided an Estimated Time of Restoration (ETR) of 2:00 AM. Our field crews will be on-site first thing tomorrow morning between 7:30 AM and 8:00 AM to begin blowing and splicing fiber. We anticipate full service restoration by 1:00 PM to 2:00 PM tomorrow.
Oct 30, 22:23 EDT

Identified - We have identified conduit damage in two separate places. Repairs will require new conduit to be bored underground. Drill crews are anticipated to arrive within the hour, with excavation work starting within two. Due to the complexity of repair and severity of the damage, we are not able to offer a specific ETR and repairs may continue until the morning. More information will be added here as it becomes available, and we thank you for the patience as we work to repair this fiber strike.
Oct 30, 18:49 EDT

Update - We are continuing to investigate this issue.
Oct 30, 17:54 EDT

Update - We are continuing to investigate this issue.
Oct 30, 16:26 EDT

Investigating - Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 30, 13:50 EDT

Internet outage in Laguna Woods Village, CA

Resolved - This incident has been resolved.
Oct 31, 08:45 EDT

Investigating - Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 29, 15:26 EDT

Oct `30`, `2026`

Internet outage in Memphis, TN

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 30, 23:57 EDT

Monitoring - Service is back. We've confirmed the affected connections in Memphis, TN are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 30, 21:12 EDT

Update - We have successfully restored service to the majority of impacted customers. Our field teams remain on-site and are actively working to restore service to all remaining customers.
Oct 30, 16:25 EDT

Investigating - Our crews are continuing to work diligently on the fiber repairs. We are doing everything we can to safely restore services as quickly as possible and will provide another update as progress continues. Thank you for your patience.
Oct 29, 23:03 EDT

Update - The pole was released to local technicians to begin restoration work. Fiber splicers have been engaged and are working. There are multiple cables to be repaired and respliced. We are not able to provide an ETR at this time. Once repairs are complete, service will automatically be restored to affected customers. Thanks for your patience.
Oct 29, 18:30 EDT

Update - Pole replacement work is underway but not yet completed. Once it is finished and deemed safe by the authorities, replacement fiber will be attached and splicing will resume to restore service to the remaining customers affected by the outage.

Thank you for your patience.
Oct 29, 13:05 EDT

Identified - Repairs are ongoing, with work expected to resume in approximately two hours. A damaged pole has been identified and must be replaced before restoration efforts can proceed. Once the pole replacement is complete, fiber splicing will resume to restore service to the remaining customers affected by the outage.

We appreciate your patience and understanding as our teams continue working to restore service as quickly and safely as possible.
Oct 29, 08:36 EDT

Update - Field teams are en route to the damaged fiber cable. We will provide updates as they become available.
Oct 28, 23:07 EDT

Investigating - Some customers in Memphis, TN are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 28, 22:34 EDT

Internet outage in Sanford, NC

Resolved - This incident has been resolved.
Oct 30, 13:56 EDT

Update - Most services are now restored. Field teams will return tomorrow morning to restore the remaining customers currently offline. Thank you for your continued patience.
Oct 29, 20:40 EDT

Update - Fiber line installation is complete and cable prep is now underway. Splicing will begin shortly. Due to earlier ground obstructions, our estimated completion time remains 10:00 PM. We appreciate your patience as we work to resolve this issue.
Oct 29, 19:58 EDT

Update - Our on-site vendor has encountered challenging terrain, including exceptionally hard ground and tree roots. Due to these complications, we need to adjust our estimated time of restoration (ETR) to 10:00 PM.
Oct 29, 17:35 EDT

Update - Crews are on-site and are currently awaiting utility locates. Our current estimated time of restoration (ETR) is 7:00 PM.
Oct 29, 16:21 EDT

Update - The damage has been identified; however, immediate remediation is blocked due to two driveway crossings along the path. Permanent restoration will proceed tomorrow morning, at which time our vendor will bore a span beneath the driveways. Thank you for your patience as we work to resolve this issue.
Oct 28, 21:28 EDT

Update - We are currently investigating the ongoing service disruption in Sanford, NC. Our technical teams are actively working to resolve the issue, and we will provide further updates as more information becomes available. Thank you for your continued patience.
Oct 28, 20:32 EDT

Update - Our field team is onsite and currently investigating the issue.
Oct 28, 19:14 EDT

Investigating - Some customers in Sanford, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 28, 17:27 EDT

Oct `29`, `2026`

Internet outage in Angier, NC

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 29, 17:16 EDT

Update - Service is back. We've confirmed the affected connections in Angier, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 29, 14:30 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 14:27 EDT

Investigating - Some customers in Angier, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 29, 12:37 EDT

SimplyBits - Phone "No Service" message

Resolved - If you are still experiencing any lingering issues with your phones, please power cycle each individual phone and give it about 15 minutes to re-register. If the issue does not resolve itself after that, please reach out to customer support and we will be happy to help. All of our phone services are operational at this time.
Oct 29, 15:53 EDT

Update - Additional findings for this issue:

If you have managed router service through SimplyBits, please feel free to contact our support via phone or email provided a reboot of your phone doesn't help.
We have found a method that seems to be able to restore the phone's registration without the need for a factory reset.
Oct 27, 13:27 EDT

Identified - A recent phone provisioning code update has caused some Yealink phones to display “No Service,” potentially preventing calls from being made or received.

If your phone is affected, please try the following steps in order:

Reboot your phone:
Disconnect the phone's power, wait 10–15 seconds, and reconnect it. If powered via Ethernet (PoE), unplug and reconnect the network cable.
Allow the phone to restart: Wait a few minutes for the phone to reconnect and register.

Factory reset if necessary:
If the phone still displays “No Service,” a factory reset may be required. Follow the instructions below.
With the phone powered on, press and hold the physical OK button in the center of the directional pad for approximately 10 seconds.
When the “Reset to factory setting?” prompt appears, press the OK soft key on the phone’s screen to confirm.
Allow the phone to restart and complete provisioning. Do not disconnect power during this process.
Wait a few minutes for the phone to reconnect to the service
Allow the phone to restart fully. Do not disconnect power during this process.

We apologize for the inconvenience and appreciate your patience while we address this issue. If your phone continues to show “No Service” after these steps, please contact our support team for assistance.
Oct 27, 12:46 EDT

Oct `28`, `2026`

Oct `27`, `2026`

Ting Internet - Memphis, TN - Partial Outage

Resolved - This incident has been resolved.
Oct 27, 18:15 EDT

Monitoring - A fix has been implemented to restore internet service to Ting customers. We are monitoring the results to ensure the issue is resolved. Thanks for your patience.
Oct 27, 17:40 EDT

Update - A suspected mainline fiber cut in the Memphis area is being investigated. Repair trucks have been dispatched and are on the way to the location to provide an estimated time for repair. We will provide further updates as soon as possible.
Oct 27, 16:35 EDT

Identified - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Memphis, TN. We will post further information and next steps here as soon as it becomes available.
Oct 27, 16:07 EDT

SimplyBits - Fax Services

Resolved - This incident has been resolved.
Oct 27, 17:01 EDT

Monitoring - Our fax PRI has been restored, so fax services should be fully working for any affected customers.
We are still waiting on a full repair from our network partner. We will continue to monitor until the repair has been completed.
Oct 26, 12:18 EDT

Investigating - We have identified an outage affecting fax services stemming from a PRI line provided by our network partner. You may notice that inbound and outbound faxing may be intermittent or not work at all.

We have engaged our network partner to have this resolved as soon as possible and will continue to post updates here as we receive them.
Oct 23, 19:07 EDT

Oct `26`, `2026`

Oct `25`, `2026`

No incidents reported.

Oct `24`, `2026`

No incidents reported.

Oct `23`, `2026`

Oct `22`, `2026`

Ting Internet - Encinitas, CA - Partial Outage

Resolved - This incident has been resolved.
Oct 22, 20:17 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 20:01 EDT

Identified - Some customers in the Saxony Woods area of Encinitas, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 22, 16:59 EDT

Ting Internet - Sandpoint and Ponderay, ID - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 EDT

Scheduled - In Sandpoint and Ponderay, ID on October 22nd from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 15, 17:20 EDT

Oct `21`, `2026`

Internet outage in Charlottesville, VA

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 21, 23:40 EDT

Monitoring - Service is back. We've confirmed the affected connections in Charlottesville, VA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 20:55 EDT

Update - The majority of our customers are now back online. If your service has not restored, please power cycle your equipment (unplug it for 30 seconds, then plug it back in). If this does not resolve the issue, please contact our support team at 1-844-846-4994, thank you for patience during this outage
Oct 21, 20:30 EDT

Investigating - Some customers in Charlottesville, VA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 20, 15:13 EDT

Internet outage in Laguna Woods Village, CA

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 21, 23:40 EDT

Monitoring - Service is back. We've confirmed the affected connections in Laguna Woods Village, CA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 20:55 EDT

Update - The majority of our customers are now back online. If your service has not restored, please power cycle your equipment (unplug it for 30 seconds, then plug it back in). If this does not resolve the issue, please contact our support team.
Oct 21, 20:36 EDT

Investigating - Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 21, 20:35 EDT

Internet outage in Laguna Woods Village, CA

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 21, 17:18 EDT

Monitoring - Service is back. We've confirmed the affected connections in Laguna Woods Village, CA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 14:33 EDT

Update - We are currently working on the network in this area.

Thank you for your patience as we continue to work and complete the repairs in the area.
Oct 21, 14:27 EDT

Investigating - Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 21, 13:49 EDT

Ting Internet - Colorado Springs, CO - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:30 EDT

Scheduled - In Colorado Springs, on Tuesday October 20th from 10:30PM to 3:30AM MT, Ting Internet engineers will perform scheduled maintenance on our network.

During the maintenance window, no impact is expected to Ting Internet services for customers in Colorado Springs.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 19, 16:30 EDT

Oct `20`, `2026`

Ting Internet - Solana Beach, CA - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 EDT

Scheduled - In Solana Beach, CA on October 20th from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 15, 17:16 EDT

Ting Internet - Colorado Springs, CO - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:30 EDT

Scheduled - In Colorado Springs, on Monday October 19th from 10:30PM to 3:30AM, Ting Internet engineers will perform scheduled maintenance on our network.

During the maintenance window, no impact is expected to Ting Internet services for customers in Colorado Springs other than a small number who have been contacted directly.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 19, 15:55 EDT

Oct `19`, `2026`

Internet outage in Angier, NC

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 19, 16:40 EDT

Monitoring - Service is back. We've confirmed the affected connections in Angier, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 19, 13:55 EDT

Identified - Our field techs have found the damaged fiber causing this outage. They are beginning work and the ETA is roughly 2 hours.
Oct 19, 12:18 EDT

Investigating - Some customers in Angier, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 19, 10:41 EDT

Oct `18`, `2026`

No incidents reported.

About This Site

Related

Scheduled Maintenance

Ting Internet - Fuquay-Varina, NC - Scheduled Maintenance Nov 3, 2026 03:00-06:00 EST

Ting Internet - California Cities - Scheduled Maintenance Nov 10, 2026 05:00-08:00 EST

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Past Incidents

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Ting Internet - Fuquay-Varina, NC - Scheduled Maintenance Nov `3`, `2026` `03:00`-`06:00` EST

Ting Internet - California Cities - Scheduled Maintenance Nov `10`, `2026` `05:00`-`08:00` EST

Ting Internet - Wake Forest, NC - Scheduled Maintenance Nov `13`, `2026` `00:00`-`06:00` EST

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