Monsoon Season Alert
Monitoring - To our Arizona customers, monsoon season is upon us! Did you know that your internet service can become degraded or unusable during inclement weather events? Extreme high winds and hard downpour may possibly affect the position of equipment. "Rain Fade" can affect line of sight to our Towers, as well as moisture to exterior cabling can cause temporary disruptions to your service. Please note during severe weather events we are unable to resolve issues until after the weather has passed.
Jun 20, 2024 - 18:00 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.75 % uptime
Today
Tucson Operational
90 days ago
99.59 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
99.88 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
98.37 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
99.72 % uptime
Today
Vail Operational
90 days ago
98.69 % uptime
Today
California Operational
90 days ago
100.0 % uptime
Today
Culver City, CA Operational
Encinitas, CA Operational
Fullerton, CA Operational
Solana Beach, CA Operational
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Operational
90 days ago
100.0 % uptime
Today
Aspen, CO Operational
Basalt, CO Operational
Bayfield, CO Operational
Carbondale, CO Operational
Centennial, CO Operational
Cortez, CO Operational
De Beque, CO Operational
Durango, CO Operational
Glenwood Springs, CO Operational
Grand Junction, CO Operational
New Castle, CO Operational
Parachute, CO Operational
Rifle, CO Operational
Silt, CO Operational
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Colorado Springs, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Operational
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
Westminster, MD Operational
New Mexico Operational
Farmington, NM Operational
North Carolina Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
Holly Springs, NC Operational
Wake Forest, NC Operational
Rolesville, NC Operational
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Virginia Operational
90 days ago
100.0 % uptime
Today
Charlottesville, VA Operational
Alexandria, VA Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Ting Internet Scheduled Maintenance - Holly Springs (Avocet) Sep 17, 2024 00:00-06:00 EDT
In Holly Springs (Avocet), on September 17th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 18:59 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Avocet) Sep 18, 2024 00:00-06:00 EDT
In Holly Springs (Avocet), on September 18th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 18:59 EDT
Ting Internet - Culver City CA overnight maintenance Sep 18, 2024 01:00-05:00 EDT
We will undergo maintenance and testing for fiber services in parts of Culver City overnight. A brief service outage is expected that should not exceed a few minutes each for individual customers as we work through and test fiber circuits. If service is impacted, it will be restored automatically.
Posted on Sep 09, 2024 - 16:30 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Glen 1) Sep 23, 2024 00:00-06:00 EDT
In Holly Springs (Holly Glen 1), on September 23rd, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 19:01 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Glen 1) Sep 24, 2024 00:00-06:00 EDT
In Holly Springs (Holly Glen 1), on September 24th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 19:03 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Glen 1) Sep 25, 2024 00:00-06:00 EDT
In Holly Springs (Holly Glen 1), on September 25th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 19:03 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Glen 1) Sep 26, 2024 00:00-06:00 EDT
In Holly Springs (Holly Glen 1), on September 26th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 19:06 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Glen 1) Sep 27, 2024 00:00-06:00 EDT
In Holly Springs (Holly Glen 1), on September 27th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Posted on Aug 07, 2024 - 19:07 EDT
Past Incidents
Sep 13, 2024

No incidents reported today.

Sep 12, 2024
Silt CO - Repair work near River Trace
Completed - The scheduled maintenance has been completed.
Sep 12, 17:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 15:45 EDT
Scheduled - We plan to do repairs to our fiber network on Thursday 9/12 at 11 AM MST that will affect service to the River Trace apartments and some other locations in Silt CO.

We anticipate the repair taking about two hours total, and service will be restored automatically once it is complete.
Sep 9, 13:23 EDT
Ting Internet - Partial Outage in Holly Springs, NC.
Resolved - This incident has been resolved.
Sep 12, 16:37 EDT
Monitoring - The scheduled maintenance is now complete and we are starting to see all affected customers with their services restored. We are continuing to monitor, If you continue to experience any issues, we advise you to disconnect the power from the fiber ONT and wait for 20 seconds before reconnecting it. If this does not resolve the issue, please contact us at 1-844-846-4994 immediately so we can proceed with individual diagnosis.
Sep 12, 09:16 EDT
Identified - Please be advised that scheduled maintenance is still ongoing, and you may experience intermittent or no service while the work is being completed. We estimate the repairs to be completed in a few hours. Thank you for your patience!
Sep 12, 08:24 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Lochridge)
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 EDT
Scheduled - In Holly Springs (Lochridge), on September 12th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:57 EDT
Sep 11, 2024
Ting Internet Scheduled Maintenance - Holly Springs (Lochridge)
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 EDT
Scheduled - In Holly Springs (Lochridge), on September 11th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:55 EDT
Sep 10, 2024
Ting Internet - Scheduled Maintenance - Holly Springs, NC
Completed - The scheduled maintenance has been completed.
Sep 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - On Thursday September 12th from Midnight to 6:00 AM ET we're planning scheduled maintenance for some customers on the Ting Internet network in Holly Springs, NC in conjunction with the City of Holly Springs road-widening project on Holly Springs Rd.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a service disruption during the maintenance window as their fiber is disconnected and moved, after which service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible.
Aug 23, 17:36 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Bridgeberry)
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 EDT
Scheduled - In Holly Springs (Bridgeberry), on September 10th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:54 EDT
Sep 9, 2024
Ting Internet Scheduled Maintenance - Holly Springs (Bridgeberry)
Completed - The scheduled maintenance has been completed.
Sep 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 EDT
Scheduled - In Holly Springs (Bridgeberry), on September 9th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:52 EDT
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Ting Internet - Culver City, CA - partial outage
Resolved - This incident has been resolved.
Sep 6, 17:15 EDT
Investigating - Ting Internet engineers are investigating reports of a localized outage affecting some customers in the area of Segrell Way and Patom Dr. We will provide further updates once our technicians are on location.
Sep 6, 16:57 EDT
Sep 5, 2024
Simply Bits - Ting Outage Alert - Tubac, AZ
Resolved - This incident has been resolved.
Sep 5, 15:44 EDT
Identified - Please be advised that we are currently experiencing system issues affecting customers in the Tubac vicinity. Our Infrastructure Team uis en Route for repair. We do not have an ETR at this time, Every effort will be made to resolve issue as swiftly and safely as possible. We apologize for the inconvenience and disruption of service.
Sep 5, 09:46 EDT
Ting Internet - Charlottesville, VA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT
Scheduled - On Wednesday September 4st from 11:00 PM to 07:00 AM EDT we're planning scheduled maintenance on a portion of the Ting Internet network near the Georgetown Green, Lewis Mountain and Airport areas in Charlottesville, VA to repair and replace mainline fiber cables which are at the risk of failing due to animal activity.

Affected customers can expect intermittent service during the maintenance window, after which service will be automatically restored. We will be working hard to ensure any downtime is as minimal as possible.
Sep 4, 14:46 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Point)
Completed - The scheduled maintenance has been completed.
Sep 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 00:00 EDT
Scheduled - In Holly Springs (Holly Point), on September 5th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:50 EDT
Sep 4, 2024
Ting Internet Charlottesville - Legacy DNS Server Decommission
Resolved - This incident has been resolved.
Sep 4, 11:56 EDT
Monitoring - In order to update and modernize our backend infrastructure a change was made around 2:30 today to a legacy DNS server in Charlottesville. Emails were sent last month to those who we still saw querying this server, but some configurations may not have been updated. DNS is a low-level component of any internet connection.

If your connection appeared to go offline at around 2:30, it is possible you or an IT person should update your router's configuration as follows:

REMOVE (Old DNS server IPs):
216.30.180.21
216.30.180.22

REPLACE with (New DNS server IPs) :
64.98.98.98
64.98.98.99

A typical technical test to determine if you are seeing a DNS issue is that a ping to 8.8.8.8 resolves, but an nslookup of any website name does not. If you need assistance with this, please contact support at 1-844-846-4994 though note in most cases a hardcoded DNS value would need to be updated in your router directly by local IT and we may not have access to change it.

This change would only affect customers who had the old DNS server values hard-coded in their routers; our newer ones have been set via DHCP for multiple years at this point. Generally these would only be customers who had pre-Ting legacy service carried over from Blue Ridge Internetworks, or those with custom configurations that would require manual / static entry of DNS servers.
Aug 20, 17:32 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Point)
Completed - The scheduled maintenance has been completed.
Sep 4, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:00 EDT
Scheduled - In Holly Springs (Holly Point), on September 4th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:49 EDT
Ting Internet - Wake Forest, NC - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 02:00 EDT
Scheduled - On Wednesday September 4th from 02:00 to 230 AM ET we're planning scheduled maintenance for some customers on the Ting Internet network in Wake Forest, NC.

Affected customers will experience a service disruption during the maintenance window after which service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible.
Sep 3, 18:06 EDT
Sep 3, 2024
Aspen/Basalt, CO Outage - Central Equipment Issue
Resolved - We've confirmed that this problem is fully resolved. Thank you so much for your patience as we worked to solve this!
Sep 3, 17:30 EDT
Monitoring - This issue was identified as a problem with one of our core switches in Aspen, CO - which is integral in delivering service to specific Aspen/Basalt customers. Our engineering team was able to address the issue with this switch and as a result, all affected customers should have service restored.

We've reached out to a few customers to confirm this, and are now monitoring to make sure the connection remains stable.
Sep 3, 15:21 EDT
Identified - There has been a power outage in the Snowmass Village area, Crew is doing emergency maintenance in the area. Updates will be provided as we get further information.
Sep 3, 13:53 EDT
Ting Internet - Wake Forest, NC - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 12:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:05 EDT
Scheduled - Ting Internet engineers will perform emergency maintenance work on part of our network in Wake Forest, NC shortly after Noon (12:00) ET today which will briefly interrupt service for a small set of customers for 5-10 minutes as we reboot impacted equipment.

Customers who are expected to be part of this maintenance have been contacted directly.
Sep 3, 12:03 EDT
Charlottesville Service Outage
Resolved - This incident has been resolved.
Sep 3, 12:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 10:44 EDT
Identified - Our technicians have located the cause of the outage and are applying a fix at this time. Customers should start seeing service return. We will continue monitor the situation.
Sep 3, 10:12 EDT
Investigating - We are currently experiencing an outage in Charlottesville VA. Our team is working to identify the cause at this time and we will provide updates as we have them.
Sep 3, 09:38 EDT
Charlottesville Outage
Resolved - This incident has been resolved.
Sep 3, 11:59 EDT
Identified - Due to inclement weather, the Dunlora area of Charlottesville is currently experiencing a power outage that is also affecting ting equipment. Service to some of our customers may be impacted.
Aug 29, 22:45 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Holly Point)
Completed - The scheduled maintenance has been completed.
Sep 3, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 EDT
Scheduled - In Holly Springs (Holly Point), on September 3rd, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:48 EDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Simply Bits 8 hour Maintenance East Tucson
Completed - The scheduled maintenance has been completed.
Aug 30, 09:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 01:00 EDT
Scheduled - RESCEDULED DUE TO MONSOON EVENT:
Simply Bits - Ting: East Tucson, AZ - Scheduled 8 hour Maintenance Thursday August 29th 10pm - 6am August 30th (Tucson Mountain Time)
Please be advised that we are performing System Maintenance on our Simply Bits / Ting Internet network that will affect customers located in East Tucson within the following areas:

North & South of E. Broadway & S. Pantano
East & West of E. Broadway and S. Prudence.

The maintenance window is as follows:
Thursday August 29th beginning at 10pm through approximately 6am August 30th (TUCSON MOUNTAN TIME)
The impact of this maintenance will result in a complete outages during this time frame. Once maintenance has been completed, your service will be automatically restored. We apologize for any inconvenience this may cause, but, we appreciate your understanding and support as we continue to make improvements to our network in support of our customers.
Thank you,
Simply Bits-Ting Customer Care and Infrastructure Teams
Aug 21, 09:27 EDT
Ting Internet Scheduled Maintenance - Holly Springs (Stonemont)
Completed - The scheduled maintenance has been completed.
Aug 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:00 EDT
Scheduled - In Holly Springs (Stonemont), on August 30th, 2024 from 12:00AM to 6:00AM, Ting Internet engineers will perform scheduled maintenance work on our network.

During the maintenance window, Ting Internet services will briefly disrupted. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support.
Aug 7, 18:44 EDT
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