Internet outage in Laguna Woods Village, CA

Incident Report for Ting Internet

Identified

We have identified the location of the damage where the buried fiber was cut. We are coordinating with our contractor to replace the damaged fiber and complete the necessary splicing. We will provide further updates as restoration work progresses.

Posted Sep 25, 2026 - 16:31 EDT

Investigating

Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.

Posted Sep 25, 2026 - 09:30 EDT