Ting Charlottesville - fiber outage - New Belvedere

Incident Report for Ting Internet

Resolved

This incident has been resolved.
Posted May 05, 2022 - 14:48 EDT

Monitoring

All affected customers should be back online. Please contact our support team if you are encountering any further issues.
Posted May 05, 2022 - 14:01 EDT

Update

Technicians have successfully replaced the affected equipment and working to restore service to the affected customers.
Posted May 05, 2022 - 12:10 EDT

Identified

Network technicians are currently on site and investigating.
Posted May 05, 2022 - 11:39 EDT

Investigating

We are currently investigating an issue affecting a segment of customers in the New Belvedere area. Our network technicians are currently en route to investigate.
Posted May 05, 2022 - 11:30 EDT
This incident affected: Virginia (Charlottesville, VA).
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