Internet outage in Charlottesville, VA

Incident Report for Ting Internet

Update

Service is back. We've confirmed the affected connections in Charlottesville, VA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.

Posted Nov 04, 2026 - 16:12 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2026 - 16:03 EST

Investigating

Some customers in Charlottesville, VA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.

Posted Nov 04, 2026 - 13:10 EST

This incident affects: Virginia (Charlottesville, VA).