The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.
Any customer still offline can restart their router to bring the connection back.
Posted Oct 13, 2026 - 16:08 EDT
Update
Thank you for your patience. We have discovered that the power company is doing work and taking service offline as they continue the work.
We will continue to keep updating the status while we monitor the situation.
Posted Oct 13, 2026 - 14:41 EDT
Monitoring
Service is back. We've confirmed the affected connections in Holly Springs, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Oct 13, 2026 - 13:23 EDT
Investigating
Some customers in Holly Springs, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Oct 13, 2026 - 13:00 EDT
This incident affected: North Carolina (Holly Springs, NC).