A fix has been implemented and we are monitoring the results.
Posted Dec 12, 2025 - 16:55 EST
Update
Ting technicians are currently onsite splicing the final fibers of a temporary line. Most of the impacted customers have recovered and have service restored. We project an Estimated Time of Restoration (ETR) of 4:00 PM.
Posted Dec 12, 2025 - 14:59 EST
Update
Ting technicians are currently onsite splicing the second half of a temporary line. We currently project an Estimated Time of Restoration (ETR) of 3:00 PM. Thank you for your patience.
Posted Dec 12, 2025 - 13:19 EST
Update
Our team has confirmed that the damage to the Ting fiber optic lines was caused by excavation activity. Ting technicians are currently onsite laying a temporary line and performing the splicing. We estimate an Estimated Time of Restoration (ETR) of 1:00 PM. Thank you for your patience.
Posted Dec 12, 2025 - 10:38 EST
Identified
Ting Internet engineers are working to repair a fiber cut in the Charlottesville Airport area this morning. This outage impacts customers in the airport area only. We will provide an ETA for restoration as soon as it is available.
Posted Dec 12, 2025 - 10:29 EST
Monitoring
A fix has been implemented to restore service for customers, and situation is being monitored closely now.
Posted Dec 11, 2025 - 23:22 EST
Investigating
We have identified an issue causing a service impact to a number of customers in Charlottesville, VA including direct internet access / enterprise services. Our Network Operations and Field teams are engaged and actively working to resolve the issue at this time. We will provide an update as soon as possible.
Posted Dec 11, 2025 - 19:38 EST
This incident affected: Virginia (Charlottesville, VA).