Ting Internet CO - Buffalo Valley Apts Glenwood Springs / 1201 Main Carbondale offline

Incident Report for Ting Internet

Resolved

This incident has been resolved. If you are seeing any further issues, please contact Support for assistance.

Posted Aug 04, 2022 - 18:31 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 01, 2022 - 16:10 EDT

Update

The fiber fault has been located by the field operations team and repair crews are in transit to the damage site.

Posted Aug 01, 2022 - 15:08 EDT

Identified

An issue with an upstream provider circuit has caused the Buffalo Valley and 1201 Main apartments to drop offline. We are working with the vendor on a resolution and have no firm ETR as of yet. More information on the damage and repair time will be posted here as it becomes available.

Posted Aug 01, 2022 - 11:26 EDT

This incident affected: Colorado (Carbondale, CO, Glenwood Springs, CO).