All but one customer should be back online at this time. We will monitor for some time today.
Posted May 30, 2026 - 16:15 EDT
Update
As work continues in the Belvedere area our technicians may need to move services while in the field, so it's possible some customers may see service that has been resolved go offline for short periods during this time. A SMS notice has been sent to the possibly affected customers.
Posted May 30, 2026 - 10:38 EDT
Monitoring
Overnight maintenance has completed successfully and our monitoring is showing service restored to customers. If you are having an issue at this time, please reboot your router and Ting ONT. For further troubleshooting, please contact our Support team at 1-844-846-4994
Posted May 30, 2026 - 07:33 EDT
Update
Ting Internet engineers have restored service to as many customers as we are able to today.
A section of mainline fiber was irreparably damaged in the maintenance Thursday morning. We were able to restore service to some but not all customers and the only permanent fix is to replace the entire section of fiber cable.
A maintenance window is scheduled from Midnight to 7AM to replace this section of fiber, which will restore service to all customers in the area.
We apologize for the trouble and thank you for your patience.
Posted May 29, 2026 - 14:57 EDT
Update
Ting's repair crews remain onsite and continue making steady progress toward full service restoration. As repair and fiber splicing work continues, impacted customers may begin to see services restored gradually. We appreciate your patience and will share additional updates as they become available.
Posted May 29, 2026 - 11:36 EDT
Update
Ting Internet technicians are working to restore service to the remaining offline customers this morning through the damaged mainline fiber cable, if possible, as a temporary fix. We will provide updates as this work progresses.
Furthermore, an emergency maintenance window is scheduled to begin at Midnight tonight to entirely replace the damaged span of fiber cable. This will be a permanent fix. Thanks for your patience.
Posted May 29, 2026 - 08:45 EDT
Update
Ting has restored service to the majority of customers impacted by this work, however there are some homes still without service at this time. The Ting field team has identified a large section of damaged fiber which may need to be replaced. We are pausing and restarting restoration work early Friday morning.
We will provide further updates by Friday 9AM on our progress and next steps. We apologize and thank you for your patience.
Posted May 28, 2026 - 22:08 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 28, 2026 - 21:15 EDT
Update
Our field teams are actively working on repairs. The estimated time for service restoration is now 9:30 PM. We appreciate your continued patience as we resolve this issue.
Posted May 28, 2026 - 19:17 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 28, 2026 - 18:34 EDT
Update
Our field teams are actively working on repairs. The estimated time for service restoration is now 8:00 PM. We appreciate your continued patience as we resolve this issue.
Posted May 28, 2026 - 17:11 EDT
Update
The ETA for service restoration has been extended to 6:00 PM ET. We appreciate your continued patience as crews work to complete repairs and restore service to all affected customers.
Posted May 28, 2026 - 15:49 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 28, 2026 - 14:33 EDT
Update
We have identified additional fibers that require splicing, and crews are actively working to restore service for the remaining affected customers. The current ETA for full service restoration remains 4:00 PM.
Posted May 28, 2026 - 13:20 EDT
Update
Ting field crews have completed repairs, and we are now seeing the majority of affected customers back online. At this time, our teams are continuing to investigate a smaller number of customers who are still offline. We will continue to provide updates as more information becomes available. Thank you for your patience.
Posted May 28, 2026 - 11:52 EDT
Update
Ting Internet engineers remain actively engaged in restoration efforts in the field. At this time, we do not have an ETA for full restoration, as more extensive repair work is required than initially anticipated. We will continue to share updates as more information becomes available. Thank you for your patience.
Posted May 28, 2026 - 09:11 EDT
Update
Ting Internet engineers continue to work in the field to restore service to customers. The current Estimated Time to Repair is 2-3 hours. We will provide a further update before 9AM ET.
Posted May 28, 2026 - 07:57 EDT
Update
Ting Internet Engineers are on site continuing to work to resolve the extended maintenance window. The current Estimated Time to Repair is 3-4 hours. We will provide a further update before 8AM ET.
Posted May 28, 2026 - 06:54 EDT
Identified
The overnight maintenance in the Belvedere and Dunlora areas to accommodate a storm sewer project on Rio Rd is being extended for splicing to complete. Work remains underway at this time.
We will post an estimated time of completion as soon as possible. Thank you for your patience.
Posted May 28, 2026 - 05:58 EDT
This incident affected: Virginia (Charlottesville, VA).