Customer Service Team - Phone System Issue

Incident Report for Ting Internet

Resolved

This incident has been resolved.

Posted Jun 10, 2022 - 11:00 EDT

Monitoring

Calls are routing correctly to Ting's customer service team again. We should be able to assist you with your question or concern if you call in for help. Thanks for your understanding.

Posted Jun 10, 2022 - 00:59 EDT

Identified

The phone system software that we use for our Customer Service team is currently experiencing problems with routing calls to Ting staff. We may not be able to answer your call until the issue is resolved. Feel free to use our Live Chat option at Ting.com/support or if it is not urgent, email us at help@ting.com

Thank you for your patience and understanding while this is looked into with our software vendor.

Posted Jun 09, 2022 - 23:39 EDT

This incident affected: Customer Support.