The issue causing some accounts to throw a 403 forbidden status code has been resolved. If you are still having difficulty logging into your account, please get in touch at 844-846-4994 so we can re-open the issue and continue investigating. Our apologies for the inconvenience as we worked to resolve the problem.
Posted Aug 21, 2026 - 17:09 EDT
Identified
Ting backend engineers have successfully duplicated the problem and are working on a resolution. No specific ETR at this time but work is in progress at a high priority.
Posted Aug 21, 2026 - 11:01 EDT
Investigating
We are aware of an issue that is causing an error '403' which prevents some customers from accessing their online accounts on ting.com. Our team is currently investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Posted Aug 20, 2026 - 16:11 EDT
This incident affected: Ting Website, Shop & Your Account.