The fix has been applied and all services have stabilized. We will continue to monitor overall performance.
Posted Oct 17, 2025 - 15:11 EDT
Update
Our engineers have identified further work required to correct the issue. At this time we will be performing emergency maintenance at 12:45pm MT. During this time you will degraded service for approximately 15 - 20 minutes. Once complete we believe we will see a resolution to the overall issue.
Posted Oct 17, 2025 - 14:35 EDT
Update
We have seen a recurrence of the issues experienced yesterday. We are reviewing with our engineers to determine next steps at this time.
Posted Oct 17, 2025 - 13:01 EDT
Update
The Maintenance to address the issue we were seeing was successfully completed overnight and has remained stable now for 2 hours. We will continue to monitor during the day to ensure no further problems.
Posted Oct 17, 2025 - 09:22 EDT
Update
Ting Internet customers in Colorado Springs may experience performance degradation or slowness this evening with potential for service drops requiring the rebooting of equipment to restore service.
To address this issue Ting will be performing emergency maintenance on our network at 4:00 AM MT. We will post any further information as it becomes available.
Thank you for your patience.
Posted Oct 16, 2025 - 17:25 EDT
Monitoring
If you are experiencing service issues, please reboot your Ting fiber modem and your router. This should resolve the problem immediately. If the issue persists after rebooting, please contact our support team at 1-844-846-4994, we're available 24/7 to assist you.
Posted Oct 16, 2025 - 16:14 EDT
This incident affected: Colorado (Colorado Springs, CO).