After fixes applied yesterday evening, we are confident that this issue is resolved. We are still monitoring throughout the day to see if any issues re-surface.
Posted Jul 11, 2025 - 11:47 EDT
Update
We've made some headway on resolving the overall issue. Check ins with some customers have seen improvements but there are still a couple which we've noticed packet loss on.
If you are affected by this issue, feel free to test and see if things have improved / resolved.
Posted Jul 10, 2025 - 18:37 EDT
Update
Engineers are still working on resolving the packet loss causing the call quality issues. Thank you again for your continued patience!
Posted Jul 10, 2025 - 17:15 EDT
Identified
We have identified some packet loss stemming from a connection between two of our infrastructure routers. Engineers are still working on a solution. Thank you for your patience!
Posted Jul 10, 2025 - 15:23 EDT
Investigating
Customers using SimplyBits' voice services have reported issues with voice call quality.
Inbound/outbound calling should still be working but affected customers may find call quality to be 'choppy'. Our engineers are currently investigating.