Repairs are complete, and all services are now fully restored. If your service is still offline please reboot your equipment. If rebooting your equipment does not resolve the issue please call support at 1-844-846-4994.
Thank you for your patience.
Posted Aug 29, 2026 - 15:40 EDT
Update
New transport fiber has been placed and splicing is actively in progress. Initial service restorations are expected to begin in approximately 60 to 90 minutes, though full recovery depends on final testing to confirm no additional fiber damage exists. We will continue monitoring and post another update as progress develops.
Posted Aug 29, 2026 - 14:45 EDT
Update
Our technicians are on site currently working on this issue. There is some pre work that needs to be done before splicing can begin and that is in progress.
Thank you for your patience as we work to resolve this issue.
Posted Aug 29, 2026 - 12:26 EDT
Identified
Field teams found multiple damaged fiber cables—the scope is larger than originally assessed. We are mobilizing additional resources to help restore services. The team will be back on-site tomorrow morning to begin repairs. Thank you for your patience as we work to resolve this issue.
Posted Aug 28, 2026 - 21:47 EDT
Update
We are continuing to investigate this issue.
Posted Aug 28, 2026 - 21:35 EDT
Update
We are continuing to investigate this issue.
Posted Aug 28, 2026 - 20:06 EDT
Update
Our field engineers have arrived on-site and are actively investigating the cause of the issue. We currently do not have an estimated time of restoration (ETR), but we will provide another update as soon as more information becomes available.
Posted Aug 28, 2026 - 18:35 EDT
Investigating
Ting Internet engineers are investigating reports of an outage impacting service for some customers in Wake Forest, NC. We will post further information and next steps here as soon as it becomes available.
Posted Aug 28, 2026 - 17:02 EDT
This incident affected: North Carolina (Wake Forest, NC).