Our field engineers have identified that the outage was caused by the unauthorized removal of a component from our onsite equipment. Service has now been fully restored. We will continue to monitor the connections closely to ensure stability and prevent any further disruptions. Thank you for your patience and understanding as we worked to resolve the issue.
Posted Jun 04, 2025 - 10:21 EDT
Update
We are seeing an outage affecting a cluster of homes in Walker Square MDU's in Charlottesville VA. Ting techs have been dispatched to identify the issue and resolve. We will provide an ETR as soon as it becomes available
Posted Jun 04, 2025 - 09:22 EDT
Investigating
We are seeing an outage affecting a cluster of homes in Walker Square MDU's in Charlottesville VA this morning with the hallmarks of a fiber cut. Ting techs are on site and investigating the issue for a rapid resolution.
Posted Jun 04, 2025 - 09:19 EDT
This incident affected: Virginia (Charlottesville, VA).