Charlottesville - Jefferson Ridge Apartments cutover to new service

Incident Report for Ting Internet

Identified

Ting Internet service to the Jefferson Ridge Apartments has completed an upgrade, and the older infrastructure has been deactivated as of today. If you are a resident who is without service, please check if your in-unit router is still connected via ethernet to a wall plate. If so, that ethernet cable should be disconnected from the wall and plugged into the newly-installed ONT instead. The ONT is a black box, generally mounted on the wall and installed within the last 2 months. Service should resume automatically once the ONT has been connected to the router, but if not please call 1-844-846-4994 or use the chat function at ting.com for further assistance.

Posted Aug 11, 2025 - 13:07 EDT

This incident affects: Virginia (Charlottesville, VA).