We have currently located the fiber damage that has knocked customer offline and are formulating a plan at restoring service as soon as possible. We will continue to update this status to provide information as it becomes available.
Thank you for your patience.
Posted Sep 24, 2026 - 17:25 EDT
Identified
We're sorry — we posted the all-clear too early. Some connections in Wake Forest, NC are affected again, and our engineers are working on it now.
We'll update here as soon as we know more.
Posted Sep 24, 2026 - 15:05 EDT
Update
Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Sep 24, 2026 - 13:51 EDT
Monitoring
A fix has been implemented, and services have been restored for all affected customers. We will continue to closely monitor the connections to ensure there are no further issues. Thank you for your patience and understanding.
Posted Sep 24, 2026 - 13:25 EDT
Investigating
Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Sep 24, 2026 - 10:40 EDT
This incident affects: North Carolina (Wake Forest, NC).