Our field technicians are on site assessing a damaged fiber line currently affecting residents in the area. A splicing crew is en route to begin repairs, with an estimated repair time (ETR) of 1–2 hours as of 1:01 PM. Please note that due to the nature of the damage, additional intermittent service disruptions may occur while repairs are underway. We are working to complete repairs as quickly as possible and will provide another update once we receive more information.
Posted Nov 12, 2026 - 16:14 EST
Investigating
Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Nov 12, 2026 - 15:00 EST
This incident affects: California (Laguna Woods Village).