New equipment has been installed and we are seeing devices talk once more. Service should be back online for residents in this building.
Posted Nov 06, 2026 - 13:48 EST
Update
Ting tech is on-site once more and working to install the newly configured gear to restore service.
Posted Nov 06, 2026 - 13:35 EST
Update
Deployment of the new switch has been delayed approx an hour but is still in progress. The new gear has been configured and is on the way back to the apartment shortly.
Posted Nov 06, 2026 - 12:19 EST
Update
A Ting tech has been on site this morning and determined that a hardware switch in the building has failed. We are prepping new equipment to replace it now, and hope to have service back online within 2 hours.
Posted Nov 06, 2026 - 10:10 EST
Identified
We are aware of an outage affecting internet service in a specific apartment building in Charlottesville VA. Currently our estimated time of repair is in the morning tomorrow, 11/6. We apologize for the delay in repair, and appreciate your patience while we resolve the issue.
Posted Nov 05, 2026 - 17:49 EST
This incident affects: Virginia (Charlottesville, VA).