A fix has been implemented and we are monitoring the results.
Posted Mar 23, 2026 - 18:28 EDT
Update
The field team has identified the root cause, and service is beginning to restore for some customers
Posted Mar 23, 2026 - 17:28 EDT
Identified
We have identified the potential area of the issue and are continuing our investigation. We’ll share an update as soon as more information becomes available.
Posted Mar 23, 2026 - 16:50 EDT
Update
The Ting field team is on-site troubleshooting the issue. We appreciate your patience as we work toward a resolution
Posted Mar 23, 2026 - 15:35 EDT
Update
Ting field technicians are now on site and have begun their initial assessment to identify and resolve the issue. While we don’t yet have a confirmed estimated time of restoration (ETR), we expect to have additional information once diagnostics are complete. We’ll share an update here as soon as it becomes available.
Posted Mar 23, 2026 - 15:34 EDT
Investigating
We are currently investigating this issue.
Posted Mar 23, 2026 - 14:43 EDT
This incident affected: North Carolina (Fuquay-Varina, NC).