The field team has completed the initial assessment and expects to begin splicing within the next 60–90 minutes. The current estimated time to restore (ETTR) is midnight. Once splicing begins, we expect to see recovery as repairs are completed and customer services are restored.
Thank you for your patience and understanding while our field team works as quickly and safely as possible to restore service to all affected customers.
Posted Sep 29, 2026 - 16:39 EDT
Identified
The issue in Wake Forest has been confirmed to be a fiber strike. Crews are organizing and preparing a plan for the repair. We do not have an ETA at this time. We will update with one as soon as it becomes available.
Thank you for your patience.
Posted Sep 29, 2026 - 15:14 EDT
Update
We are continuing to investigate this issue.
Posted Sep 29, 2026 - 14:45 EDT
Investigating
We are currently investigating a outage. We will post more information as that information becomes available.
Thank you for your patience as we look into things.
Posted Sep 29, 2026 - 14:22 EDT
This incident affects: North Carolina (Wake Forest, NC).