Ting Internet engineers have completed the fiber repairs and our monitoring is showing all customers back online. If you are having any issues, please reach out to our 24/7 Support team at https://ting.com/support
Posted Jun 08, 2023 - 18:29 EDT
Update
Fiber splicing and restoration work remains ongoing, with a majority of affected customers back online at this time. We expect full restoration within 90 minutes. Thank you for your patience.
Posted Jun 08, 2023 - 16:33 EDT
Update
Work has begun on replacing the damaged fibers. Our estimate at this time is work will take 4 to 5 hours to complete. We will provide timeline updates as work progresses. We are working to minimize downtime as much as possible, thanks for your patience.
Posted Jun 08, 2023 - 13:42 EDT
Identified
Ting Internet engineers are working to replace damaged fiber in the Valentia St area. The repair work is expected to begin at Noon (12:00 MT) will involve removing damaged fiber and splicing in new fiber to restore service for customers in the area. Customers in the vicinity can expect to see a service outage when work begins and connections automatically restored when the fiber is replaced.
We will provide further updates and timelines as information becomes available.
Posted Jun 08, 2023 - 12:39 EDT
This incident affected: Colorado (Centennial, CO).