Repairs related to this maintenance have been completed. All buildings in Eagle's Landing are back up. According to our systems a scattered group in the Jefferson Ridge Apartments may be offline, but in all cases the issue has been resolved by unplugging and re-plugging the fiber modem. If you are in Jefferson Ridge and this does not resolve your issue (or if you are otherwise still seeing service offline) please give us a call at 1-844-846-4994 so we can proceed with individual troubleshooting.
Posted Jul 01, 2026 - 18:06 EDT
Update
Ting engineers are still on site at Eagle's landing working to restore service to the remaining buildings offline. At present there are issues to buildings 235 and 192 but we are progressing towards restoration soon. We apologize for the inconvenience as work continues.
Posted Jul 01, 2026 - 16:59 EDT
Identified
At this time we have 3 buildings still offline in the Eagles Landing apartment complex, and engineers are on site working to restore service there.
Part of the repair caused a number of services in Jefferson Ridge apartments to drop offline briefly, and if you are still offline in that complex please power cycle your equipment by unplugging the ONT from power for 30 seconds and plugging it back in. Service has been restored in all cases so far once that has been done.
Posted Jul 01, 2026 - 13:22 EDT
Investigating
We are aware that a small number of customers remain offline following the scheduled overnight maintenance in Charlottesville, VA. Our field crews are still on site and are working as quickly as possible to restore service to all remaining affected customers. Thank you for your patience.
Posted Jul 01, 2026 - 08:25 EDT
This incident affected: Virginia (Charlottesville, VA).