Hello, The recent outage affecting Laguna Woods Village has been largely resolved, though some customers services remain offline. To restore your service, please try unplugging or powering off your ONT for 30 seconds, then turning it back on. If you are still without service after rebooting, please give our support team a call at 1-844-846-4994 so we can assist you further. Thank you for your patience!
Posted Nov 13, 2026 - 20:13 EST
Investigating
Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Nov 13, 2026 - 15:45 EST
This incident affects: California (Laguna Woods Village).