Ting Internet - Outage in Charlottesville, VA.

Incident Report for Ting Internet

Identified

We have identified the cause of the outage, it seems some third party has accidentally damaged the riser guard on a telephone pole downtown with our fiber cabling attached. Our field team are working on a solution now, but there is no ETA for resolution at this time.

Posted Jul 08, 2026 - 12:38 EDT

Investigating

We are currently investigating an issue impacting service for a small number of customers within our Charlottesville, VA market. We will provide more information as it becomes available.

Posted Jul 08, 2026 - 08:26 EDT

This incident affects: Virginia (Charlottesville, VA).