The bulk of the repairs here are completed and we are down to a single individual service still showing offline. Teams are still in the field working to resolve the final issue.
Posted Jul 10, 2026 - 11:38 EDT
Update
Our field repair crew is back on site and has already begun resplicing the remaining fiber strands. As splicing progresses, we expect service to be restored for the remaining affected customers. At this time, however, we do not have an estimated time for full service restoration.
Posted Jul 10, 2026 - 11:23 EDT
Update
Our field teams are pausing repair efforts for the evening. To ensure the safety of our crew, the team will resume work tomorrow morning. We will provide another update as soon as operations get underway. Thank you for your continued patience and understanding.
Posted Jul 09, 2026 - 23:34 EDT
Update
Service is back up for most of our customers as fiber splicing nears completion. We are still working to restore your service as quickly as possible.
Posted Jul 09, 2026 - 21:16 EDT
Update
Fiber splicing is now underway. We are actively monitoring the network and can confirm that we are seeing some customers services are being restored.
Posted Jul 09, 2026 - 19:51 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 09, 2026 - 19:01 EDT
Update
Our repair crews have completed the damage assessment, and repair work is progressing. The current estimated time for full service restoration is 7:30 PM. We'll continue to provide updates as repairs progress. Thank you for your patience.
Posted Jul 09, 2026 - 16:41 EDT
Update
Teams are prepping to fix the fiber damage. ETR is 7:30 PM
Posted Jul 09, 2026 - 16:40 EDT
Identified
Our field repair crews have identified the damage and are currently assessing its extent. Once the assessment is complete, fiber re-splicing will begin. We'll provide an ETR as soon as one is available. Thank you for your patience.
Posted Jul 09, 2026 - 14:41 EDT
Investigating
We are currently investigating a service outage impacting some customers in the Centennial, CO market. Our team is working to identify the cause, and we will share updates as more information becomes available.