Ting Internet Status

Internet outage in Charlottesville, VA

Update - Service is back. We've confirmed the affected connections in Charlottesville, VA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Nov 04, 2026 - 16:12 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 04, 2026 - 16:03 EST

Investigating - Some customers in Charlottesville, VA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Nov 04, 2026 - 13:10 EST

Ting Internet: Colorado Markets - Intermittent packet drops

Identified - This problem results from the flapping of an uplink from Ting infrastructure, and the resulting routing changes when it goes offline and comes back. A ticket has been raised, and mitigation efforts are underway to weight traffic in a different direction. The impact of this will generally be temporarily higher than normal ping times due to preferring a longer data path, but the packet drop should be reduced. Once the overall issue is resolved routing will return to normal.
Nov 04, 2026 - 15:11 EST

Investigating - We are investigating an issue that is causing higher than normal packet drops along some routes out of our Colorado markets. Some systems may report this packet drop as instability or intermittent disconnections, though not all traffic is affected. Our network operations team is working on an overall solution and more details / an ETR will be posted here once information is available.
Nov 04, 2026 - 13:53 EST

Memphis Tennessee

Identified - We appear to be still seeing some customers are experiencing issues. Our team is digging in to find a resolution.
Nov 04, 2026 - 13:08 EST

Monitoring - This issue should be resolved at this time. We will monitor for a time.
Nov 04, 2026 - 11:57 EST

Investigating - We are seeing some issues affecting a number of our customers in Memphis Tennessee this morning. We are investigating the cause at this time. We do not have an ETA.
Nov 04, 2026 - 09:57 EST

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.

Arizona Operational

Tucson Operational

Catalina Operational

Amado Operational

Douglas Operational

Green Valley Operational

Marana Operational

Mt. Lemmon Operational

Nogales Operational

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Sahuarita Operational

San Manuel Operational

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Culver City, CA Operational

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Fullerton, CA Operational

Solana Beach, CA Operational

Carlsbad, CA Operational

Laguna Woods Village Operational

Colorado Degraded Performance

Aspen, CO Operational

Basalt, CO Operational

Bayfield, CO Operational

Carbondale, CO Degraded Performance

Centennial, CO Degraded Performance

Colorado Springs, CO Degraded Performance

Cortez, CO Operational

De Beque, CO Operational

Dolores, CO Operational

Durango, CO Operational

Glenwood Springs, CO Operational

Greenwood Village, CO Operational

Grand Junction, CO Operational

New Castle, CO Operational

Parachute, CO Operational

Rifle, CO Operational

Silt, CO Operational

Willits, CO Operational

Thornton, CO Operational

Idaho Operational

Greater Sandpoint, ID Operational

Ponderay, ID Operational

Maryland Operational

Westminster, MD Operational

New Mexico Operational

Farmington, NM Operational

North Carolina Operational

Angiers, NC Operational

Fuquay-Varina, NC Operational

Holly Springs, NC Operational

Rolesville, NC Operational

Sanford, NC Operational

Wake Forest, NC Operational

Tennessee Degraded Performance

Memphis Degraded Performance

Virginia Major Outage

Charlottesville, VA Major Outage

Alexandria, VA Operational

Customer Support Operational

Ting Website, Shop & Your Account Operational

Shipping & Returns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ting Internet - Memphis,TN - Scheduled Maintenance Nov `4`, `2026` `23:00` - Nov `5`, `2026` `01:00` EST

In Memphis, TN on November 5th from Midnight to 2:00AM CST, Ting's network partner will perform scheduled maintenance on the Ting network.

During the maintenance window, Ting Internet services for some customers may be briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Nov 03, 2026 - 15:55 EST

Ting Internet - California Cities - Scheduled Maintenance Nov `10`, `2026` `05:00`-`08:00` EST

In Ting's California markets on November 3rd from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window Ting Internet services are expected to continue to function normally for all customers.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Oct 26, 2026 - 18:07 EDT

Ting Internet - Wake Forest, NC - Scheduled Maintenance Nov `13`, `2026` `00:00`-`06:00` EST

In Wake Forest, NC, on November 13th from 12:01AM to 6:00AM ET, Ting Internet engineers will perform scheduled maintenance on our network.

Customers expected to be part of this maintenance will be contacted directly.

During the maintenance window, Ting Internet services for some customers may be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Oct 28, 2026 - 14:02 EDT

Past Incidents

Nov `4`, `2026`

Unresolved incidents: Ting Internet: Colorado Markets - Intermittent packet drops, Internet outage in Charlottesville, VA, Memphis Tennessee.

Nov `3`, `2026`

Memphis TN

Resolved - This incident has been resolved.
Nov 3, 15:28 EST

Investigating - We are seeing some issues with some of our Memphis Tennessee customers having issues with the router acquiring an IP address. Our partners in Memphis are working on the issue and we hope to have more updates as they come.

We appreciate your patience during this time.
Oct 31, 16:44 EDT

Ting Internet - Fuquay-Varina, NC - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 3, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 03:00 EST

Scheduled - In Fuquay-Varina, NC on November 3rd from 3:00AM - 6:00AM EDT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window Ting Internet services are expected to continue to function normally for all customers.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 26, 17:57 EDT

Nov `2`, `2026`

No incidents reported.

Nov `1`, `2026`

No incidents reported.

Oct `31`, `2026`

Internet outage in Wake Forest, NC

Resolved - The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.

Any customer still offline can restart their router to bring the connection back.
Oct 31, 15:45 EDT

Update - Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 31, 13:00 EDT

Monitoring - All affected customers are now back online. We will monitor this for a time before closing the status.

Thank you for your patience during this outage.
Oct 31, 12:45 EDT

Investigating - Our repair vendor has provided an Estimated Time of Restoration (ETR) of 2:00 AM. Our field crews will be on-site first thing tomorrow morning between 7:30 AM and 8:00 AM to begin blowing and splicing fiber. We anticipate full service restoration by 1:00 PM to 2:00 PM tomorrow.
Oct 30, 22:23 EDT

Identified - We have identified conduit damage in two separate places. Repairs will require new conduit to be bored underground. Drill crews are anticipated to arrive within the hour, with excavation work starting within two. Due to the complexity of repair and severity of the damage, we are not able to offer a specific ETR and repairs may continue until the morning. More information will be added here as it becomes available, and we thank you for the patience as we work to repair this fiber strike.
Oct 30, 18:49 EDT

Update - We are continuing to investigate this issue.
Oct 30, 17:54 EDT

Update - We are continuing to investigate this issue.
Oct 30, 16:26 EDT

Investigating - Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 30, 13:50 EDT

Internet outage in Laguna Woods Village, CA

Resolved - This incident has been resolved.
Oct 31, 08:45 EDT

Investigating - Some customers in Laguna Woods Village, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 29, 15:26 EDT

Oct `30`, `2026`

Internet outage in Memphis, TN

Monitoring - Service is back. We've confirmed the affected connections in Memphis, TN are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 30, 21:12 EDT

Update - We have successfully restored service to the majority of impacted customers. Our field teams remain on-site and are actively working to restore service to all remaining customers.
Oct 30, 16:25 EDT

Investigating - Our crews are continuing to work diligently on the fiber repairs. We are doing everything we can to safely restore services as quickly as possible and will provide another update as progress continues. Thank you for your patience.
Oct 29, 23:03 EDT

Update - The pole was released to local technicians to begin restoration work. Fiber splicers have been engaged and are working. There are multiple cables to be repaired and respliced. We are not able to provide an ETR at this time. Once repairs are complete, service will automatically be restored to affected customers. Thanks for your patience.
Oct 29, 18:30 EDT

Update - Pole replacement work is underway but not yet completed. Once it is finished and deemed safe by the authorities, replacement fiber will be attached and splicing will resume to restore service to the remaining customers affected by the outage.

Thank you for your patience.
Oct 29, 13:05 EDT

Identified - Repairs are ongoing, with work expected to resume in approximately two hours. A damaged pole has been identified and must be replaced before restoration efforts can proceed. Once the pole replacement is complete, fiber splicing will resume to restore service to the remaining customers affected by the outage.

We appreciate your patience and understanding as our teams continue working to restore service as quickly and safely as possible.
Oct 29, 08:36 EDT

Update - Field teams are en route to the damaged fiber cable. We will provide updates as they become available.
Oct 28, 23:07 EDT

Investigating - Some customers in Memphis, TN are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 28, 22:34 EDT

Internet outage in Sanford, NC

Resolved - This incident has been resolved.
Oct 30, 13:56 EDT

Update - Most services are now restored. Field teams will return tomorrow morning to restore the remaining customers currently offline. Thank you for your continued patience.
Oct 29, 20:40 EDT

Update - Fiber line installation is complete and cable prep is now underway. Splicing will begin shortly. Due to earlier ground obstructions, our estimated completion time remains 10:00 PM. We appreciate your patience as we work to resolve this issue.
Oct 29, 19:58 EDT

Update - Our on-site vendor has encountered challenging terrain, including exceptionally hard ground and tree roots. Due to these complications, we need to adjust our estimated time of restoration (ETR) to 10:00 PM.
Oct 29, 17:35 EDT

Update - Crews are on-site and are currently awaiting utility locates. Our current estimated time of restoration (ETR) is 7:00 PM.
Oct 29, 16:21 EDT

Update - The damage has been identified; however, immediate remediation is blocked due to two driveway crossings along the path. Permanent restoration will proceed tomorrow morning, at which time our vendor will bore a span beneath the driveways. Thank you for your patience as we work to resolve this issue.
Oct 28, 21:28 EDT

Update - We are currently investigating the ongoing service disruption in Sanford, NC. Our technical teams are actively working to resolve the issue, and we will provide further updates as more information becomes available. Thank you for your continued patience.
Oct 28, 20:32 EDT

Update - Our field team is onsite and currently investigating the issue.
Oct 28, 19:14 EDT

Investigating - Some customers in Sanford, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 28, 17:27 EDT

Oct `29`, `2026`

Internet outage in Angier, NC

Update - Service is back. We've confirmed the affected connections in Angier, NC are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 29, 14:30 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 14:27 EDT

Investigating - Some customers in Angier, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 29, 12:37 EDT

SimplyBits - Phone "No Service" message

Resolved - If you are still experiencing any lingering issues with your phones, please power cycle each individual phone and give it about 15 minutes to re-register. If the issue does not resolve itself after that, please reach out to customer support and we will be happy to help. All of our phone services are operational at this time.
Oct 29, 15:53 EDT

Update - Additional findings for this issue:

If you have managed router service through SimplyBits, please feel free to contact our support via phone or email provided a reboot of your phone doesn't help.
We have found a method that seems to be able to restore the phone's registration without the need for a factory reset.
Oct 27, 13:27 EDT

Identified - A recent phone provisioning code update has caused some Yealink phones to display “No Service,” potentially preventing calls from being made or received.

If your phone is affected, please try the following steps in order:

Reboot your phone:
Disconnect the phone's power, wait 10–15 seconds, and reconnect it. If powered via Ethernet (PoE), unplug and reconnect the network cable.
Allow the phone to restart: Wait a few minutes for the phone to reconnect and register.

Factory reset if necessary:
If the phone still displays “No Service,” a factory reset may be required. Follow the instructions below.
With the phone powered on, press and hold the physical OK button in the center of the directional pad for approximately 10 seconds.
When the “Reset to factory setting?” prompt appears, press the OK soft key on the phone’s screen to confirm.
Allow the phone to restart and complete provisioning. Do not disconnect power during this process.
Wait a few minutes for the phone to reconnect to the service
Allow the phone to restart fully. Do not disconnect power during this process.

We apologize for the inconvenience and appreciate your patience while we address this issue. If your phone continues to show “No Service” after these steps, please contact our support team for assistance.
Oct 27, 12:46 EDT

Oct `28`, `2026`

Oct `27`, `2026`

Ting Internet - Memphis, TN - Partial Outage

Resolved - This incident has been resolved.
Oct 27, 18:15 EDT

Monitoring - A fix has been implemented to restore internet service to Ting customers. We are monitoring the results to ensure the issue is resolved. Thanks for your patience.
Oct 27, 17:40 EDT

Update - A suspected mainline fiber cut in the Memphis area is being investigated. Repair trucks have been dispatched and are on the way to the location to provide an estimated time for repair. We will provide further updates as soon as possible.
Oct 27, 16:35 EDT

Identified - Ting Internet engineers are investigating reports of an outage impacting service for some customers in Memphis, TN. We will post further information and next steps here as soon as it becomes available.
Oct 27, 16:07 EDT

SimplyBits - Fax Services

Resolved - This incident has been resolved.
Oct 27, 17:01 EDT

Monitoring - Our fax PRI has been restored, so fax services should be fully working for any affected customers.
We are still waiting on a full repair from our network partner. We will continue to monitor until the repair has been completed.
Oct 26, 12:18 EDT

Investigating - We have identified an outage affecting fax services stemming from a PRI line provided by our network partner. You may notice that inbound and outbound faxing may be intermittent or not work at all.

We have engaged our network partner to have this resolved as soon as possible and will continue to post updates here as we receive them.
Oct 23, 19:07 EDT

Oct `26`, `2026`

Oct `25`, `2026`

No incidents reported.

Oct `24`, `2026`

No incidents reported.

Oct `23`, `2026`

Oct `22`, `2026`

Ting Internet - Encinitas, CA - Partial Outage

Resolved - This incident has been resolved.
Oct 22, 20:17 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 20:01 EDT

Identified - Some customers in the Saxony Woods area of Encinitas, CA are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.

Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Oct 22, 16:59 EDT

Ting Internet - Sandpoint and Ponderay, ID - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 EDT

Scheduled - In Sandpoint and Ponderay, ID on October 22nd from 2:00AM - 5:00AM PT, Ting Internet engineers will perform scheduled maintenance to upgrade firmware on our equipment.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 15, 17:20 EDT

Oct `21`, `2026`

Internet outage in Charlottesville, VA

Monitoring - Service is back. We've confirmed the affected connections in Charlottesville, VA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 20:55 EDT

Update - The majority of our customers are now back online. If your service has not restored, please power cycle your equipment (unplug it for 30 seconds, then plug it back in). If this does not resolve the issue, please contact our support team at 1-844-846-4994, thank you for patience during this outage
Oct 21, 20:30 EDT

Internet outage in Laguna Woods Village, CA

Monitoring - Service is back. We've confirmed the affected connections in Laguna Woods Village, CA are online again, and we're keeping an eye on the network for a little while before we close this out.

Thanks to everyone affected for bearing with us.
Oct 21, 20:55 EDT

Internet outage in Laguna Woods Village, CA

Update - We are currently working on the network in this area.

Thank you for your patience as we continue to work and complete the repairs in the area.
Oct 21, 14:27 EDT

Ting Internet - Colorado Springs, CO - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:30 EDT

Scheduled - In Colorado Springs, on Tuesday October 20th from 10:30PM to 3:30AM MT, Ting Internet engineers will perform scheduled maintenance on our network.

During the maintenance window, no impact is expected to Ting Internet services for customers in Colorado Springs.

If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Oct 19, 16:30 EDT

About This Site

Related

Scheduled Maintenance

Ting Internet - Memphis,TN - Scheduled Maintenance Nov 4, 2026 23:00 - Nov 5, 2026 01:00 EST

Ting Internet - California Cities - Scheduled Maintenance Nov 10, 2026 05:00-08:00 EST

Ting Internet - Wake Forest, NC - Scheduled Maintenance Nov 13, 2026 00:00-06:00 EST

Past Incidents

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Oct 29, 2026

Oct 28, 2026

Oct 27, 2026

Oct 26, 2026

Oct 25, 2026

Oct 24, 2026

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

Ting Internet - Memphis,TN - Scheduled Maintenance Nov `4`, `2026` `23:00` - Nov `5`, `2026` `01:00` EST

Ting Internet - California Cities - Scheduled Maintenance Nov `10`, `2026` `05:00`-`08:00` EST

Ting Internet - Wake Forest, NC - Scheduled Maintenance Nov `13`, `2026` `00:00`-`06:00` EST

Nov `4`, `2026`

Nov `3`, `2026`

Nov `2`, `2026`

Nov `1`, `2026`

Oct `31`, `2026`

Oct `30`, `2026`

Oct `29`, `2026`

Oct `28`, `2026`

Oct `27`, `2026`

Oct `26`, `2026`

Oct `25`, `2026`

Oct `24`, `2026`

Oct `23`, `2026`

Oct `22`, `2026`

Oct `21`, `2026`