Resolved -
This incident has been resolved.
Jun 25, 17:43 EDT
Monitoring -
Repairs have been completed, and we are seeing connections restored at this time. We will be monitoring the connections closely to ensure there are no further issues. Thank you for your patience.
Jun 25, 15:13 EDT
Update -
At this time, the majority of affected customers have been restored and are back online. Only a small number of services remain impacted, and our teams are actively working to restore service as quickly as possible.
Thank you for your patience and understanding as we continue working to resolve the remaining outages.
Jun 25, 10:37 EDT
Update -
Fiber splicing has begun. The restoration time is still estimated at 2:00 AM
Jun 24, 21:26 EDT
Update -
Our field crews have repaired the damaged conduit and are now preparing the fiber cases for the vendor, who is expected onsite by 5:00 PM to begin splicing. We currently have a soft ETTR of 2:00 AM, though this may change as work progresses.
Thank you for your continued patience as we work to restore service.
Jun 24, 16:13 EDT
Identified -
Our field crews have completed an initial assessment of the damage and determined that assistance from a specialized vendor will be required to complete the repairs.
At this time, we do not have an ETA for restoration. We expect to have additional information once the vendor arrives onsite and completes their assessment. Thank you for your patience
Jun 24, 12:10 EDT
Update -
Ting field crews are currently onsite investigating the issue and assessing the extent of the damage. At this time, we do not have an ETA for full restoration, but we will provide updates and share an ETA as soon as one becomes available. Thank you for your patience.
Jun 24, 10:00 EDT
Investigating -
We are currently investigating a service outage impacting some customers in the Holly Springs, NC market. Our team is working to identify the cause, and we will share updates as more information becomes available
Jun 24, 08:11 EDT