Ting Internet: Upgrades to Seasons at Sandpoint
Update - Upgrades to the south building are in progress now. The old WiFi system has been disabled, and the new one will be enabled as technicians proceed one unit at a time to replace equipment.
Apr 23, 2025 - 12:42 EDT
Monitoring - Ting engineers are on-site today at the North building (7000-block) performing equipment upgrades. The old WiFi system is to be fully replaced, and the new connection details (Wifi name and password) will be listed on a card left in every unit as our techs work through to replace gear. The old WiFi system in this building is offline as of now.

The south buildings (Units in the 1-300 block) will receive the same rolling upgrades tomorrow.
Apr 22, 2025 - 14:17 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.99 % uptime
Today
Tucson Operational
90 days ago
99.88 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
100.0 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
100.0 % uptime
Today
California Operational
90 days ago
99.89 % uptime
Today
Culver City, CA Operational
90 days ago
99.62 % uptime
Today
Encinitas, CA Operational
90 days ago
100.0 % uptime
Today
Fullerton, CA Operational
90 days ago
99.83 % uptime
Today
Solana Beach, CA Operational
90 days ago
100.0 % uptime
Today
Carlsbad, CA Operational
90 days ago
100.0 % uptime
Today
Colorado Operational
90 days ago
99.9 % uptime
Today
Aspen, CO Operational
90 days ago
99.84 % uptime
Today
Basalt, CO Operational
90 days ago
100.0 % uptime
Today
Bayfield, CO Operational
90 days ago
100.0 % uptime
Today
Carbondale, CO Operational
90 days ago
99.82 % uptime
Today
Centennial, CO Operational
90 days ago
99.79 % uptime
Today
Colorado Springs, CO Operational
90 days ago
99.77 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
99.81 % uptime
Today
Dolores, CO Operational
90 days ago
99.97 % uptime
Today
Durango, CO Operational
90 days ago
99.83 % uptime
Today
Glenwood Springs, CO Operational
90 days ago
99.83 % uptime
Today
Greenwood Village, CO Operational
90 days ago
100.0 % uptime
Today
Grand Junction, CO Operational
90 days ago
99.84 % uptime
Today
New Castle, CO Operational
90 days ago
100.0 % uptime
Today
Parachute, CO Operational
90 days ago
99.98 % uptime
Today
Rifle, CO Operational
90 days ago
99.84 % uptime
Today
Silt, CO Operational
90 days ago
99.83 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Under Maintenance
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Under Maintenance
90 days ago
100.0 % uptime
Today
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
90 days ago
99.73 % uptime
Today
Westminster, MD Operational
90 days ago
99.73 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.83 % uptime
Today
Angiers, NC Operational
90 days ago
99.98 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
99.57 % uptime
Today
Holly Springs, NC Operational
90 days ago
99.76 % uptime
Today
Rolesville, NC Operational
90 days ago
100.0 % uptime
Today
Sanford, NC Operational
90 days ago
99.92 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.78 % uptime
Today
Tennessee Operational
90 days ago
99.54 % uptime
Today
Memphis Operational
90 days ago
99.54 % uptime
Today
Virginia Operational
90 days ago
99.13 % uptime
Today
Charlottesville, VA Operational
90 days ago
98.51 % uptime
Today
Alexandria, VA Operational
90 days ago
99.75 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Simply Bits / Ting Internet - Scheduled Maintenance - Tucson, AZ (Mt Lemmon area) May 5, 2025 08:00-16:00 EDT

Tucson, AZ (Mt Lemmon area) on Monday May 5th from 8 AM to 5 PM Arizona Standard Time, Engineers will perform maintenance on our Radio Ridge Tower Site.

During the maintenance window, Internet services for some customers in the Mt Lemmon area may be disrupted and then service will be automatically restored. If your services do not automatically resume please power cycle your Power Over Ethernet Adapter and your Router.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at (520) 545-0333 (M-F 8AM - 5PM) or (844) 846-4994 (Available 24/7) or visit https://www.simplybits.com/support
Posted on Apr 30, 2025 - 16:46 EDT

Ting Internet - Scheduled Maintenance - Wake Forest, NC May 6, 2025 02:00-04:00 EDT

In Wake Forest, NC on Tuesday May 6th from 2 AM to 4 AM, Ting Internet engineers will perform maintenance on our network infrastructure.

During the maintenance window, Ting Internet services for some customers in Wake Forest will be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Apr 29, 2025 - 14:01 EDT
Apr 30, 2025
SimplyBits - VoIP Service Intermittent Issues
Resolved - This incident has been resolved.
Apr 30, 16:46 EDT
Investigating - We are currently investigating an issue with our VoIP network service, after multiple reports of intermittent and random issues of phones not being able to make or receive calls, while still appearing online and connected to the service. We are still looking into this on our end and do not yet have an ETA for resolution, or any further information. We will post updates as they become available.
This is affecting all VoIP customers on the SimplyBits network in Arizona.
Apr 25, 13:34 EDT
Ting Internet - Partial Outage in Memphis, TN.
Resolved - This incident has been resolved.
Apr 30, 13:19 EDT
Monitoring - The fiber team has identified the root cause and replaced the faulty splitter. We are starting to see affected customers with their services restored. We will continue to monitor the situation until all customers are back online. Thank you for your patience!
Apr 30, 03:33 EDT
Update - Field technicians have been dispatched to the affected location and are currently collaborating with their escalation team to investigate and identify the root cause of the issue. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue as soon as possible.
Apr 29, 15:37 EDT
Investigating - We are investigating an issue affecting service for approximately four customers on Baybrook Lane in Memphis, TN. We have contacted our partner in the market, and they will be dispatching a technician to the impacted addresses. We will provide additional information as it becomes available.
Apr 29, 08:40 EDT
Apr 29, 2025
Apr 28, 2025

No incidents reported.

Apr 27, 2025
Ting Internet / Cedar Networks - Scheduled Maintenance - Durango, CO (Bodo area)
Completed - The scheduled maintenance has been completed.
Apr 27, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 08:00 EDT
Scheduled - In Durango, CO (Bodo area) on Sunday April 27th from 6 AM to 10 AM MT, Ting Internet engineers will perform maintenance on our fiber network.

During the maintenance window, Internet services for some customers in the Bodo area may be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Apr 15, 11:59 EDT
Apr 26, 2025

No incidents reported.

Apr 25, 2025
Apr 24, 2025
Ting Internet - Alexandria, VA - Partial Outage (Del Ray)
Resolved - This incident has been resolved.
Apr 24, 13:23 EDT
Investigating - Ting Internet engineers are investigating reports of an outage impacting the Del Ray area. We will provide further information once our team has investigated.
Apr 24, 12:59 EDT
Ting Internet - Scheduled Maintenance - Fuquay-Varina, NC (Bridge St)
Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 EDT
Scheduled - The maintenance originally scheduled for Tuesday April 22nd from Midnight to 6:00 AM ET has been rescheduled to Thursday April 24th from Midnight to 6:00 AM ET.

Ting Internet is planning scheduled maintenance for some customers in the Bridge St area in Fuquay-Varina, NC.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.
Apr 22, 18:05 EDT
Apr 23, 2025
Ting Internet - Partial Outage in Fuquay-Varina, NC
Resolved - This incident has been resolved.
Apr 23, 17:11 EDT
Monitoring - We believe we have fixed the issue, and everyone should now be back online. If you are not able to reach the internet, please power cycle and restart your equipment.

Thank you for your patience while we fixed this complicated issue.
Apr 23, 14:12 EDT
Update - Work continues on the remaining impacted customers. Work is taking longer than expected and we didn't meet our prior ETA. At this time we do not have a firm ETA but are continuing to work on this issue. Thanks for your patience.
Apr 23, 12:32 EDT
Update - Works continues on the remaining impacted customers. We have a tentative timeline of 60 minutes for the restoral of those remaining. Thanks for your patience.
Apr 23, 09:55 EDT
Update - We continue to see customers recover as our field engineers continue their work repairing the damage done to the fiber. Our approximate ETA to have all customers back online is 1 - 1 1/2 hours.
Apr 23, 09:55 EDT
Update - We continue to see customers recover as our field engineers continue their work repairing the damage done to the fiber. We will continue to update as further progress is made.
Apr 23, 08:18 EDT
Update - Splicing continues and customers will begin to see services restored as we make progress. We will continue to share updates as our field team progress with their work. Thanks for your patience.
Apr 23, 05:30 EDT
Update - Our engineers continue to work to restore service and replace the damaged fiber in the field. Due to the complexity of the repairs and the additional work required to replace the damaged sections, we are expecting repairs will take longer than the earlier estimates and may continue into the morning tomorrow. We will continue to work throughout the night to hopefully have customers back online by early tomorrow morning.

Thank you for your patience
Apr 23, 01:47 EDT
Update - Our engineers continue to work to restore service and replace the damaged fiber in field. Due to the complexity of the repairs and the additional work required to replace the damaged sections we are expecting repairs will take longer than the earlier estimates and may continue into the morning tomorrow. We will have another update at approx 2am EST.
Apr 22, 21:42 EDT
Update - Ting Internet engineers are on site and working to install new conduit piping and prep the broken fiber bundles for splicing. We expect to have service restored around 10 PM EST. We will continue to update as more information becomes available.

Thank you for your patience.
Apr 22, 20:06 EDT
Identified - Ting Internet engineers are on site and working to install new conduit piping and prepping the broken fiber bundles for splicing. We expect to have an ETA for service restoration within the next hour once the full scope for the repair work is clear.

Thank you for your patience.
Apr 22, 18:16 EDT
Update - Ting fiber engineers are on-site and working to locate damage to the fiber lines in question here. We do not yet have an ETR until the damage is located and fully assessed, but will provide one as soon as possible.
Apr 22, 15:54 EDT
Investigating - We are currently experiencing a network issue in the Fuquay-Varina market. We are investigating the cause and will provide further information as it becomes available.
Apr 22, 14:55 EDT
Apr 22, 2025
Ting Internet - Scheduled Maintenance - Fuquay-Varina, NC (Bridge St)
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:00 EDT
Scheduled - On Tuesday April 22nd from Midnight to 6:00 AM ET we're planning scheduled maintenance for some customers in the Bridge St area in Fuquay-Varina, NC.

Customers who are expected to be part of this maintenance have been contacted directly.

Those customers will experience a brief service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.
Apr 18, 12:30 EDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Ting Internet - Wake Forest - Connection Issue
Resolved - This incident has been resolved.
Apr 18, 13:55 EDT
Monitoring - A fix has been implemented and we are starting to see affected customers with their services restored. If you are still experiencing problems, kindly reboot your router and fiber ONT. If the issue persists, please contact us at 1-844-846-4994 for further individual troubleshooting.
Apr 18, 10:05 EDT
Update - We are currently investigating an issue with getting online. Please be patient as we currently look to find the cause and resolve the issue quickly. Thank you for your patience.
Apr 18, 08:03 EDT
Investigating - We are currently investigating this issue.
Apr 18, 07:35 EDT
Outage - De Beque, Blanca, Parachute - Power related Incident
Resolved - This incident has been resolved.
Apr 18, 03:07 EDT
Update - We have reports from a local power company that the service is down in this area due to power. Please be aware the company is aware of it and has crews on site restoring power. They have an estimated time of resolution of Midnight. Thank you for your patience while we await their fix.
Apr 18, 01:55 EDT
Identified - We have reports from a local power company that the service is down in this area due to power. Please be aware the company is aware of it and has crews on site restoring power. They have an estimated time of resolution of Midnight. Thank you for your patience while we await their fix.
Apr 18, 01:55 EDT
Ting Internet - Wake Forest - Issues with connection
Resolved - We were able to identify the issue and resolve it quickly. Thank you for your patience as we resolved the issue.
Apr 18, 01:30 EDT
Investigating - We are currently investigating an issue where customers are having issues connecting to the internet. Please stand by and be patient as we investigate the issue. We will update this as more information becomes available.
Apr 18, 01:12 EDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025
Ting Internet - Emergency Maintenance - Charlottesville, VA
Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:00 EDT
Scheduled - In Charlottesville, VA on Wednesday April 16th from 3 AM to 4 AM ET, Ting Internet engineers will perform maintenance on our fiber network in the downtown area.

During the maintenance window, Internet services for some customers may be briefly disrupted and then service will be automatically restored. We have contacted the customers expected to be part of this maintenance directly.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Apr 15, 17:02 EDT
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