Charlottesville - Jefferson Ridge Apartments cutover to new service
Identified - Ting Internet service to the Jefferson Ridge Apartments has completed an upgrade, and the older infrastructure has been deactivated as of today. If you are a resident who is without service, please check if your in-unit router is still connected via ethernet to a wall plate. If so, that ethernet cable should be disconnected from the wall and plugged into the newly-installed ONT instead. The ONT is a black box, generally mounted on the wall and installed within the last 2 months. Service should resume automatically once the ONT has been connected to the router, but if not please call 1-844-846-4994 or use the chat function at ting.com for further assistance.
Aug 11, 2025 - 13:07 EDT

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We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.75 % uptime
Today
Tucson Operational
90 days ago
96.68 % uptime
Today
Catalina Operational
90 days ago
99.97 % uptime
Today
Amado Operational
90 days ago
99.97 % uptime
Today
Douglas Operational
90 days ago
99.97 % uptime
Today
Green Valley Operational
90 days ago
99.97 % uptime
Today
Marana Operational
90 days ago
99.97 % uptime
Today
Mt. Lemmon Operational
90 days ago
99.97 % uptime
Today
Nogales Operational
90 days ago
99.97 % uptime
Today
Oracle Operational
90 days ago
99.97 % uptime
Today
Oro Valley Operational
90 days ago
99.97 % uptime
Today
Rio Rico Operational
90 days ago
99.97 % uptime
Today
Sahuarita Operational
90 days ago
99.97 % uptime
Today
San Manuel Operational
90 days ago
99.97 % uptime
Today
Tubac Operational
90 days ago
99.97 % uptime
Today
Vail Operational
90 days ago
99.96 % uptime
Today
California Operational
90 days ago
99.92 % uptime
Today
Culver City, CA Operational
90 days ago
100.0 % uptime
Today
Encinitas, CA Operational
90 days ago
99.69 % uptime
Today
Fullerton, CA Operational
90 days ago
100.0 % uptime
Today
Solana Beach, CA Operational
90 days ago
99.96 % uptime
Today
Carlsbad, CA Operational
90 days ago
99.96 % uptime
Today
Colorado Partial Outage
90 days ago
99.6 % uptime
Today
Aspen, CO Operational
90 days ago
99.69 % uptime
Today
Basalt, CO Operational
90 days ago
98.19 % uptime
Today
Bayfield, CO Operational
90 days ago
99.92 % uptime
Today
Carbondale, CO Operational
90 days ago
99.93 % uptime
Today
Centennial, CO Operational
90 days ago
99.71 % uptime
Today
Colorado Springs, CO Partial Outage
90 days ago
99.37 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
100.0 % uptime
Today
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Durango, CO Operational
90 days ago
99.9 % uptime
Today
Glenwood Springs, CO Operational
90 days ago
99.0 % uptime
Today
Greenwood Village, CO Operational
90 days ago
100.0 % uptime
Today
Grand Junction, CO Operational
90 days ago
100.0 % uptime
Today
New Castle, CO Operational
90 days ago
99.07 % uptime
Today
Parachute, CO Operational
90 days ago
100.0 % uptime
Today
Rifle, CO Operational
90 days ago
99.06 % uptime
Today
Silt, CO Operational
90 days ago
99.01 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
99.88 % uptime
Today
Greater Sandpoint, ID Operational
90 days ago
99.88 % uptime
Today
Ponderay, ID Operational
90 days ago
99.88 % uptime
Today
Maryland Operational
90 days ago
100.0 % uptime
Today
Westminster, MD Operational
90 days ago
100.0 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.53 % uptime
Today
Angiers, NC Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
98.87 % uptime
Today
Holly Springs, NC Operational
90 days ago
98.96 % uptime
Today
Rolesville, NC Operational
90 days ago
99.61 % uptime
Today
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.78 % uptime
Today
Tennessee Operational
90 days ago
98.17 % uptime
Today
Memphis Operational
90 days ago
98.17 % uptime
Today
Virginia Operational
90 days ago
97.56 % uptime
Today
Charlottesville, VA Operational
90 days ago
97.07 % uptime
Today
Alexandria, VA Operational
90 days ago
98.04 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
Outage in Glenwood Springs and Carbondale, CO
Resolved - Looks like power has been restored in the area.

Service should not be impacted any longer.
Aug 15, 15:26 EDT
Update - We are continuing to investigate this issue.
Aug 15, 14:00 EDT
Investigating - We are currently investigating a potential outage.

Please stand by while we continue our investigation. Thank you for your patience.
Aug 15, 13:36 EDT
Aug 14, 2025
Outage in San Manual area, AZ
Resolved - This incident has been resolved.
Aug 14, 22:44 EDT
Monitoring - The affected equipment has been replaced, and our monitoring shows that services to impacted customers have been restored. If you are experiencing any issues at this time, please contact our Support team at 1-844-846-4994.
Aug 14, 01:40 EDT
Investigating - We are currently experiencing storms in the general area that are impacting service.

Please stand by for further updates.
Aug 13, 23:05 EDT
Ting Internet - Partial Outage in Wake Forest NC.
Resolved - This incident has been resolved.
Aug 14, 16:48 EDT
Monitoring - A fix has been implemented and we are starting to see affected customers with their services restored. We will be monitoring the connections closely to ensure there are no further issues. Thank you for your patience.
Aug 14, 14:55 EDT
Investigating - We are currently investigating a service outage impacting some customers in the Wake Forest NC market. Our team is working to identify the cause, and we will share updates as more information becomes available
Aug 14, 14:21 EDT
Aug 13, 2025
Memphis TN - Service outage due to fiber cut
Resolved - This incident has been resolved.
Aug 13, 10:41 EDT
Monitoring - The affected fiber has been replaced and re-spliced. Our monitoring is showing services restored to impacted customers. If you are seeing any issues at this time, please contact our Support team at 1-844-846-4994.
Aug 12, 10:32 EDT
Update - Ground crews have located the damaged area and are currently still working on restoring service. There is no current ETR at this moment.

Thank you for your patience.
Aug 11, 18:58 EDT
Identified - A fiber cut is causing a service outage in the vicinity of Mt Moriah Rd X South White Station road in Memphis TN. Crews are onsite and working to re-splice and repair. No ETR is available as of yet but will be posted here as soon as possible.
Aug 11, 16:07 EDT
Aug 12, 2025
Aug 11, 2025

Unresolved incident: Charlottesville - Jefferson Ridge Apartments cutover to new service.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Maintenance in Charlottesville, VA 11 PM to 6 AM EST
Resolved - This incident has been resolved.
Aug 8, 18:05 EDT
Monitoring - All maintenance is now completed. Everything should be back online. If it is not, please restart and power cycle your equipment.

If you have any questions or concerns, please contact us at our toll-free number 1-844-846-4994.
Aug 8, 05:00 EDT
Identified - We are currently conducting maintenance in Charlottesville that will impact customers for a short time overnight, starting at 11 PM EST.

The maintenance is expected to be finished and completed by 6:00 am EST.

Thank you for your understanding and patience
Aug 8, 00:10 EDT
Ting Internet - Partial Outage in Silt CO.
Resolved - This incident has been resolved.
Aug 8, 09:50 EDT
Monitoring - The fix has been implemented and the issue has been resolved. If you are still seeing issues, please reboot your router and your fiber ONT. If that does not resolve your issue, please feel free to contact us at 1-844-846-4994 for further individual troubleshooting.
Aug 7, 14:29 EDT
Investigating - We are currently investigating a service outage affecting some customers in the Silt, CO area. Our team is actively working to identify the cause and resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available.
Aug 7, 10:30 EDT
Ting Internet - Scheduled Maintenance - Charlottesville, VA (Martha Jefferson, Locust Grove, Belvedere, Dunlora).
Completed - The scheduled maintenance has been completed.
Aug 8, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 23:00 EDT
Scheduled - On Thursday August 7th 2025 from 11:00 PM to 06:00 AM EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Belvedere and Dunlora areas may experience a service disruption during the maintenance window, after which service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Jul 29, 16:22 EDT
Aug 7, 2025
Aug 6, 2025

No incidents reported.

Aug 5, 2025
SimplyBits Service Outage - The Villas at Houghton
Resolved - This incident has been resolved.
Aug 5, 17:16 EDT
Monitoring - The issues with intermittent connectivity have been resolved at this time. We will keep this status open to monitor the situation.
Jul 28, 20:10 EDT
Investigating - We are aware of an equipment issue at our service tower for Pathways Villas at Houghton, where we believe we need to replace some equipment to restore stability to the service. Service is expected to be intermittent or out completely while we work to resolve this. Our network engineers and technicians are aware and will work to resolve this as soon as possible but we do not have an ETA at this time.
Jul 28, 16:57 EDT
Holly Springs NC
Resolved - This incident has been resolved.
Aug 5, 15:35 EDT
Monitoring - The damaged fiber has been successfully spliced, and we are seeing connections restored at this time. We are continuing to monitor the network for any lingering issues.

Services should automatically restore for anyone affected. If you are still experiencing issues, please try restarting your fiber modem/router. Should the problem persist, don’t hesitate to contact our Support team for further assistance.
Aug 5, 10:38 EDT
Update - Our teams have been splicing the new fiber over time. Most customers are currently back online, and we are continuing to work on the rest. Unfortunately we still have no final ETA at this time.
Aug 4, 23:33 EDT
Update - Our teams have been splicing the new fiber over time. Over half of the offline customers are currently back online, and we are continuing to work on the rest. Unfortunately we still have no final ETA at this time.
Aug 4, 22:17 EDT
Update - Fiber splicing has begun. Ting and the city technicians are working on splicing all fibers between our city connection and our Ting connection. This is going to take some time, but rest assured our techs are working as fast as they can to reintegrate the fiber network to get everyone back online as soon as possible.. No firm ETA at this time.
Aug 4, 21:15 EDT
Update - Fiber splicers are on site. They are working to get things back online at this time. We expect roughly half of our customers will be back online within a few hours. Roughly 9PM. We will continue to work on the rest of the fibers from there. No firm ETA at this time.
Aug 4, 20:18 EDT
Update - Fiber splicers are on site. They are working to get things back online at this time. We expect roughly half of our customers will be back online within a few hours. Roughly 9PM. We will continue to work on the rest of the fibers and from there. No firm ATE at this time.
Aug 4, 20:17 EDT
Update - Conduit has been replaced. Fiber is being prepared for splicing at this time. No ETA at this time.
Aug 4, 17:26 EDT
Update - Conduit is being replaced at this time, and fiber will follow. Splicing will come next. As the damage was very extensive extra work is needed to facilitate a full repair. No ETA at this time.
Aug 4, 16:33 EDT
Update - Technicians from both Ting and the City of Holly Springs are on site. The site is being prepared and work continues. No ETA at this time.
Aug 4, 15:26 EDT
Update - The outage was caused by a fiber cut to a part of the infrastructure belonging to the City of Holly Springs that feeds our Ting fiber. Technicians from both Ting and the City of Holly Springs are on site. The damages were quite extensive. No ETA at this time.
Aug 4, 14:12 EDT
Update - The outage was caused by a fiber cut to a part of the infrastructure belonging to the City of Holly Springs that feeds our Ting fiber. Technicians are being called to the site. No ETA at this time.
Aug 4, 12:28 EDT
Identified - The outage was caused by a fiber cut. Fiber technicians are being called to the site. No ETA at this time.
Aug 4, 12:09 EDT
Investigating - There is a service outage in Holly Springs NC area. We are investigating at this time and will update when we have more information. No ETA at this time.
Aug 4, 11:01 EDT
Aug 4, 2025
Aug 3, 2025

No incidents reported.

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