Resolved -
This incident has been resolved.
Dec 19, 10:01 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 18, 17:38 EST
Identified -
If any customers are experiencing their service offline, please power cycle your equipment. If this does not resolve the issue please call internet support at 1-844-846-4994, thank you
Dec 17, 22:18 EST
Update -
Our team is onsite and they are continuing to investigate the issue, thank you
Dec 17, 15:43 EST
Update -
Team deploying to Laguna Woods Village tomorrow AM to investigate outage. Updates to follow. Thanks for your patience!
Dec 17, 00:43 EST
Update -
We are continuing to investigate this issue.
Dec 17, 00:39 EST
Update -
We are continuing to investigate the issue. If any customers are experiencing their service offline, please power cycle your equipment. If this does not resolve the issue please call internet support at 1-844-846-4994, thank you
Dec 16, 21:56 EST
Investigating -
We are currently seeing a small number of our customers offline at the moment
Dec 16, 20:41 EST